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Leefc
Contributor I
May 8, 2024

How to Rollback to S2?

  • May 8, 2024
  • 67 replies
  • 4841 views

Please provide a rollback option to S2.
 

The new app was advertised as a feature upgrade.  No mention of feature losses.  

We got feature losses and no warning.  No informed choice to delay the “upgrade.”
 

I cannot add a single song to the queue.  Basic queue management a critical feature that somehow didn’t make it into your MVP.

 

Now you expect your user base to wait months to return to feature parity.  Months.  

 

Do you realize how ridiculous this is from a user perspective?
 

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    67 replies

    Show previous replies
    cicloforza
    Contributor I
    May 19, 2024

    “If it ain’t broke, don’t fix it”. PLEASE provide method for iPhone users to rollback to old app. If not, no more additional Sonos products for me. 

      Barmee
      Barmee
      Enthusiast I
      May 19, 2024

      “If it ain’t broke, don’t fix it”. PLEASE provide method for iPhone users to rollback to old app. If not, no more additional Sonos products for me. 

      100% agree with this plea. It’s not a fear of change, it’s quite simply that the new app is misjudged untested rubbish!!!

        vincent80surf
        Trending Lyricist I
        May 22, 2024

        Any update from Sonos?  Is there an official way to rollback to a previous version?
        I don’t want to go to 3rd party sites to download an apk file.  We all have banking apps on our phones, so I’d rather not install apk files from a source I don’t know.

        So Sonos: please, IS THERE AN OFFICIAL WAY  TO ROLLBACK to a version that worked ?

          Whubis
          Lyricist III
          May 22, 2024

          Sonos, please give those of us on IOS a rollback option.

          The new app is simply terrible from any aspect as these boards indicate. This release is a disaster and any company concerned with their customer’s satisfaction would simply provide a rollback option.

          What’s the problem?

          (Anyone notice the article in the Washington Post about this update?)

          Barmee
          Barmee
          Enthusiast I
          May 22, 2024

          Any update from Sonos?  Is there an official way to rollback to a previous version?
          I don’t want to go to 3rd party sites to download an apk file.  We all have banking apps on our phones, so I’d rather not install apk files from a source I don’t know.

          So Sonos: please, IS THERE AN OFFICIAL WAY  TO ROLLBACK to a version that worked ?

          Please respond SONOS. We’ve all been begging for you to help us for a couple of weeks now. The new app has spoiled our enjoyment of your (very expensive) products. 😩

          Russell_3
          Contributor II
          May 29, 2024

          Perhaps legal action is needed. 

            Cleediz
            Lyricist II
            June 6, 2024

            Legal action will bring zero results. The new app is horrible. Now I can’t even group speakers, which is a core value proposition of Sonos since they first launched. I can play music on each speaker separately, but they will not group. How does anyone at Sonos sleep at night? If I was in charge of tech we would be working around the clock. 
             

            The reality is that companies only respond when you hit them in the only thing that matters-revenue. Stop buying their products. It’s a painful response as I love Sonos and have been using their products since launch. Please go explore the Denon heos ecosystem. It’s pretty dang good. And the app is very simple and straightforward- just like s2. Until we punish companies by stopping to purchase their products when they do not respond to customer pain, they will have the power and all we can do is lament on these forums. 

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