Fix & Optimize

I connected my sub, Era speakers, and the arc last week. Since that time, audio or video has been out of sync whereas it was perfect before removing my old system in which all speakers were wired to a receiver.The lip sync setting slider is all the way to the left. Is there a situation where this would even need to be adjusted to the right? Can an additional delay be added so that there's almost no delay at all with the audio?

I am very disappointed that it has become so difficult to add custom URL radios, now that TuneIn is not so well integrated into the Sonos App.I own several SONOS devices. I understand that you are trying to push your radio services but please bring ASAP a customer-friendly way to add custom URL radios in the SONOS App or I will never buy a SONOS product again ! I am really fed up !

Ok - I was able to see my playlists for about 1 week and now can’t find them. Can someone tell me how to get to my playlists on the new app? 

Hello I have just changed my surrounds to ear 300 ,since I now can not turn on my mic on the beam 2 

I want to restore speaker to factory default or show me how to connect to new WiFi

After regular setup process device is not visible at Sonos App. It is not visible also after restart of device. Setup process was repeated after factory reset at two Android phones at two different wifi networks at 2.4GHz and also at 5 GHz but without success. After reset of App. Software (firmware) update was started but it couldn't completed.

I got a sub gen 3 to replace my sub mini in the bedroom but I can’t delete the sub mini because while the sub mini shows up in the bedroom and works - the option for “remove sub” is not there. What do I do.  

The new app for iOS is an absolute train wreck, absolutely awful.  It will ruin your Sonos experience, and support acknowledges that there are issues and their support lines are flooded with angry users.  In spite of that, they keep pushing and prompting people to download it.  DO NOT FALL FOR THIS, DO NOT UNDER ANY CIRCUMSTANCES UPDATE THIS APP.  If I didn’t happen to have another device that still has the older app, I wouldn’t be able to operate my system. Support says “be patient, the engineers are working to fix the issues and missing features”, my response was to suggest that they IMMEDIATELY re-post the prior version of the app, roll this disaster back until they can produce a fully-working app.

Sonos sub connects with beam but sun won’t work diagnostics report number is  **************Moderator edit: diagnostic number recorded and removed

Folks; I received my Sonos Ace headphones on Thursday June 6th, got them paired with my phone and laptop, swapped audio from my Sonos Arc (it worked some of the time). I’m traveling internationally and used the Ace headphones in the airport and on a 10+ hour flight without issue. Then charged them overnight with a USB-C PD charger (ChargeASAP Zeus) and this morning it appears the headphones are dead :-(They are capable of doing ‘something’ as the LED will turn solid blue, and it will turn off again. However theres no sound from the headphones (not even the turn on/off tones), they will not connect to any of the previously paired Bluetooth devices, they will not enter BT pairing mode, and they will not even factory reset. On occasion using a lower power charging cable I can bet a solid amber and solid green light as some indication of charging activity but other than that it’s a solid blue LED and they are non-functional.Unfortunately I didn’t bring along extra headphones on this trip a

Just wanted to make yet another thread about how disappointing it is to not have the ability to use the microphone to make phone calls. To all you people out there saying people should do their research, the Roam I got was a prize from work. This thing sounds amazing and it would be in my bag to take everywhere… but the microphone only works with an assistant. I saw on one thread that the user wanted to use this for conf calls and this is exactly what I wanted it for. I'm in sales and when I go to customer sites and have calls with engineers, etc. this would be perfect. Instead, it’s confined to my desk as a really fancy computer speaker. Swing and a miss Sonos.For anyone out there wanting a portable speaker for their phone, keep moving. For the very few people out there that have Sonos home systems and want the oddball function of playing music through your phone to other Sonos speakers… this is your expensive bluetooth dongle. Moderator Note: Modified in accordance with the Community

Another just reference point.  Bought an amp for my outdoor speakers.  Sonos does not include their custom banana plugs in the box with the amp.  They provide you with a 3 foot long cord with banana plugs on both ends?  Completely useless.  Again compared to Bose experience,  that had all kinds of plugs to help with the project.  Again, not very consumer freindly.  Just paid $19 more for the bananna plugs and $25 to over night them.  Just waiting for the next problem!

With each new update, we lose previous music options and continue to get funneled towards more subscription based services. We invested heavily in Sonos products- have them in every room.  Now our local radio options disappeared. We can only access them through I <3 Radio and TuneIn, which offers a "90 day free trial". None of these services we are now allowed to play actually broadcast article, track or album info.  This follows the loss of being able to play local files from my phone.  I feel like Sonos has done a huge bait and switch. I regret purchasing the system.  It's great if you want to use it to stream Low res audio. Beyond that, just prepare to hook them up to your credit card and you're set.  I'm super irritated. This seems borderline illegal. 

The new UI is awful -very unintuitive. Please change it back.

Sonos took the opportunity to slash the feature of adding custom radios since the announcement of the withdrawal of the ‘old’ TuneIn service.NONE of the proposed solution is working apart:Using the Windows Application And STAYING with the gold Sonos S2 applicationThe user can as a provisional turnaround save the stations through the favorites … which are not available in the new application!Favorites are not editable and, time passing, all the custom stations will be unavailable each after another.I also posted the topic as a feature request. Guess what, no conclusive answer!Sonos gets me angry; they want to direct you to services I don’t care about as a user to listen to music I have no interest in instead of giving you the opportunity to let you listen what you like. Period. Certainly, a question of money alas.Sonos, please, give your faithful (until now) buyers the feature of using custom radios to listen the music they like on your hardware – they are just speakers after all. And,

I'd enjoyed streaming radio and my PC music library to my Sonos One SL (stereo) system for just short of a year when the powers that be decided to "improve" things. Since then I've been unable to stream my library (apparently available from mid June..?)and now the mobile app can't detect my system on the network so I'm having to set it up every day, then as soon as I set it up the app can't find it again. Very frustrating!!

Since the latest update - 80.03.06 - all my favorites and playlists are gone again. They have just vanished into thin air. Again. Right now i can`t use this sonos s***. Dear sonos. Please fix your lousy app. Also the alarm function don`t work. Since latest update the alarm will now not play a number from a playlist i my favorites.Once again sonos have made an update that don`t work. Why the hell don`t sonos test their s*** before launch off an app.Moderator Note: Modified in accordance with the Community Code of Conduct.

I have 3 rooms with sones Arc and One speakers.It has been working fine with voice control for years but suddenly they do not reply. The voice touch on/off function on top of speakers do not work anymore. I can not turn them on.I have tried to reset the speakers but it do not help.Have anyone tried the same or now what can be the issue?

So tired now of going into new sonos app and it saying 'No products found'

Anyone having this issue with the update? My LG remote for my c2 will no longer control volume no matter what fix I try. I have attempted everything I can find on google. The volume up/down symbol shows on the television but volume stays the same. The only remote that works to control volume is now my google tv remote.  Fairly annoying when it has worked perfectly the past year and a half. I have an arc, two SL and the sub.  thanks

Hi. Got my first Sonos Speaker and problems from very begining.…1. Connectig via wifi via Sonos app and can't do it. After "conecting' app shows notification, than speaker has been conected but can be not visible in device list, and if that the case, than should turn off the speaker, turn it on again and set uo mode and add it, but once doing it, nothing hapens, no device being found. 2. Should I be able to connect Sonos via bluetooth without earlier setting up / connecting speaker via wifi ? If I try to change the mode via mode button to bluetooth, than no blue light appear, always white one....  Pls help as Im thinking about returning the speaker to the shop and broken one… Thank You!

I cannot understand why Sonos have issued this ‘update’ which is clearly untested. Why remove so many features that worked fine on the S2 version, and then say ‘missing features will (may) be added in the future'? Such an arrogant disregard for their customers.  I have managed to get the crappy new app working on my iPad (current iOS) and wanted to Trueplay a pair of One SLs so opened the new app on the iPhone. Surprised to see it already there - I do not have auto updates selected either in the App store or Sonos app, so Sonos must have forced this through from their end, giving customers no choice.  It couldn't find my system (it had been connected to the system for years on previous versions of the apps) so had to give it access to local network - it had this with the S2 app so why not keep that access after the ‘update’? Very sluggish and buggy in operation. Tried to Trueplay the speakers. Got to the ‘You will hear tones’ page  Pressed ‘Go’ (or proceed or whatever). NOTHING HAPPENE

I got a sonos sl roam which i can't use. It wont go to bluetooth mode only shows white light, it wont update software despite following instructions post errors being followed to the letter... generally think i should return it as i have not had this kind of issue setting up anything before. Tried tech support line but there was a 90 minute wait. So asking the community for advice 

Having updated to latest version on iPhone & iPad yesterday - 17th June, I’ve now found on Mixcloud the list of Followers/Following is blank. This was extremely useful for browsing to create Playlists.

Now that we have the new Sonos web app we can control our Sonos players from anywhere in the world, something that I believe wasn’t available before.Is there any way to turn that off?