Fix & Optimize

I have been a long time Sonos supporter and promoter. These connectivity issues, encoding issues , etc have persisted way too long now where a once stable and reliable product has now become the opposite. It’s unfortunate. I am probably moving my house setup as well as my company setup to another brand. I assume many Sonos fans are in the same boat. They really can’t solve the issues and don’t communicate anything they are doing about it.  

When I adjust the speaker volume up to a reasonable volume the volume ii is automatically turned back down within a few seconds. Everything is new and up to date. Any suggestions?

I have an older system (2013).  Set up using a bridge and connect.  I have two play 3 speakers and one Play 1 speaker set up with the system.  I also currently connect my receiver to the system and use the speakers on that to play in one room.recently we have started having some issues with the system cutting out, so I updated both the Sonos1 app and installed and updated the Sonos 2 app.  Now things are really wonky!the Sonos 1 app says that both my Sonos Play 1 and 3 speakers are incompatible.  But the bridge and connect work fine with the receiver.the Sonos 2 app says the bridge and connect need updating (which the system hasn’t been able to execute on 3 efforts) .  But the Play 1 and 3 speakers connect fine.I am thinking I need to reconfigure this system.  Would like to do the following using the Sonos 2 app:keep the Play 1 and 3 speakersadd some Sonos in wall speakersremove the receiver set up.to do this to I get rid of the Connect and Bridge?  How do I clean  this up and have one

I’ve been playing around trying to diagnose a weird issue with my Roam. About 6-9 months ago, I started randomly getting issue with the Roam going into deep sleep mode and not waking up with the app or using a magic packet for Wake-on-LAN. I’ve been playing around with a few things and it seems to be related to the charge state. I keep my Roam in the bathroom most of the time and charge it from a USB power bank every few days. I’ve noticed that when the Roam has been charged from the power bank, it no longer responds through the app. I believe there is an ‘on-charge’ state flag being set that gets confused when the power bank goes to sleep after it’s completed its charge. This wasn’t an issue for the first two years I owned the device, so I believe it’s been introduced in a recent firmware. I’ve checked both the app and firmware for my device and I’m up to date. When the Roam is attached to the wall, it wakes up as expected, or if I disconnect from the power bank while it is on, it wak

Questions about what the Loudness option (EQ-settings) does has been answered: But I have not found information on at which (low) level Loudness kicks in, if it kicks in gradually and if it happens at the same (graphical) position for all devices or if it varies. Also if it’s identical to the two apps “Sonos” and “Sonos S1”.In the case of speakerless players like Port and ZP90 this will affect how to balance the Sonos level to the chosen speaker/amplifier level. So “Low” actually is low.It’s also nice to know in general.

Hi all. Let me give you some details:PC is a Windows 10I also use the desktop app to add my library and play music to my system.I added the Music path; albums and songs get indexed and are found under “Library”...but when I play from deskstop app, songs are not found.From my IOS app, I CAN play the music that was indexed from my Music folder to my sonos system!How can i get it to work from my desktop again??

As a long-time Sonos customer, I want to add my voice to the growing list of users frustrated by the continued lack of Qobuz Connect support.I chose Qobuz specifically for its search depth, curation, and full-catalogue browsing experience — features that are significantly limited when forced to browse through the Sonos app instead of the native Qobuz app. Being an Android user, I don't even have the AirPlay 2 workaround available to iOS/Mac users, so I'm currently stuck with no good way to use the service I pay for on the hardware I paid for.This isn't a niche request: Qobuz has offered hi-res streaming on Sonos for years, and Sonos already supports Connect for other partners. The 2024 app update reportedly broke Qobuz integration for months, and two years of community threads on this exact topic have produced no timeline, no update, and seemingly no accountability from either side about who is blocking progress.As a paying customer of a premium multi-room audio ecosystem, I expect Son

Tidal suddenly stopped connecting to Sonos on me. It was working perfectly a couple of hours ago.What's happening:I'd left a playlist on repeat before heading out, expecting to come home to music still playing. Instead, playback had stopped — so whatever broke, it broke while the music was actively playing, not from some idle timeout. Now, trying to reauthorize Tidal in the Sonos app gives me a network error. I removed the Tidal service entirely and tried to re-add it — same network error, on two separate devices (phone and computer).What I've already ruled out:Not a Tidal account/subscription issue — Tidal works fine everywhere else: streaming through Chrome, no problem, and works perfectly through Tidal in my car. Not a general network issue — other services like TuneIn are working fine on Sonos, no changes made to my router or network setup before this started.So it really looks like it's the Sonos↔Tidal connection itself that's broken, not my account or my network. Anyone else hitt

Different speakers dropping in and out, mostly my paired Era 100s

Does the Sonos Play portable speaker have a battery bypass or management system, if I leave it on the stand for a loooooong time does it bypass the battery after the battery is charged?

A Sonos problem has cropped up today that I need your assistance with. My music files are stored on a Synology NAS and at present Sonos (as operated from both my Imac and my Iphone) has lost some of its contact with the NAS.  I can play NAS-contained files that are already in one of my playlists (by accessing the playlist and adding to the queue), but I can't scroll through my whole Music Library collection -- if I try to do this (Music Library -> click on Artists, Genres, Albums, etc.) , I get "No selections are available".  Also, in displaying a listing for a file (via the above-mentioned playlist method) instead of displaying the stored metadata title of the file, it displays the filename-plus-extension. Any assistance with these problems will be much appreciated!  -- Alan Rosenthal (Sonos user since 2005) 

Hi all, I’m not able to make my Sonos beam to make the sound from my fire tv 4K max 2026 to come out.i have a Kogan Roku tv 2023 4K.my Sonos is connected to the HDMI arc, fire tv to another hdmi and I tried everything I found but sound does not come out. do you have any suggestion or guide to follow?Thank you

HiWhen I first got my play 1 with voice control, I set it to Google Assistant. I became an issue as other devises went off when I said, hey google. So I changed it to Alexa. A few years ago alexa disappeared, and it went back to google. My local radio station n NSW Australia is 102.9 Triple M. I said, play 102.9. The usual happened but the music was different, so was the first ad. It was about buying items illegal here. I opened up the app and found I was listening to 102.9 The Whale from Connecticut. It was just by luck and Its a great station. Their Friday and Saturday nights are my mornings. So rock all day. Anyway after a system update, I lost being able to stream it through my system. It is in my list of stations on my Tunein. I recently had a issue with my system that had to be sorted over the phone with a level 2 expert. All sorted, but he to could not get the station to play. The station is also called WDRC-FM. Any thoughts on why it cant be played? Cheers

I disconnected my cable box and now my tv won’t see the arc hdmi connection. Please help! I called and discounted everything multiple times no luck 

Spotify has randomly stopped working. I have reset my Sonos. I have reset Spotify. I have signed out of Spotify and re-sign into Spotify and nothing is working. It randomly stops working, will not connect, skips songs mid play, stutters, and speakers lost syncing with each other cause the sound to be salted per room. It will play Pandora and every other type of station that I have on here, but Spotify is the only service I have issues with. Is there a workaround to make it start working again? Is it an issue with Spotify or an issue with Sonos not being able to talk to Spotify? Is there a fix in the works to make this a better experience? Or is there an upgrade coming so that it stops doing this? It’s really frustrating and why have a Sonos system when I can just use a Bluetooth system?

Can the new Sonos Ace Ultra be used at the same time as the Arc Ultra? I would like to be able to wear the headphones while watching TV with other people and be able to watch the show while not being distracted by conversations.

Hello, I recently purchaseed a new hp laptop running windows 11.  I have the sonos 2 app on my android phone.  I did share the folder, made the changes in the firewall, etc.   The music folder is on my laptops hard drive.  The network path is:  \\RSL-NEW-HP-OMNI\MusicWhen I hit “add shared folder” from the Sonos 2 app on my android phone and input the above network path I get the following error message:  “\\RSL-NEW-HP-OMNI/MUSIC is no longer available.  This library’s device may not be powered on, or the path mayh have changed”.I still have the folder \\SCOTTNEWLAP/MUSIC in my folders from my old laptop which is no longer working and has been destroyed.Any suggestions to remedy this situation would be greatly appreciated.Thanks!  Scott

Since the recent Amazon service update, the Desktop app has a blank line instead of “Albums”.Amazon Music / Collections / LibraryThis is because Amazon’s presentation map uses invalid StringId values here:It should not be using StringIds here, it should be using tokens of “title” or “artist”. Once the pmap is fixed, the Desktop app will work normally. (Other DisplayType entries have similar errors).

Jumped on it as soon as I got today's email announcement. Had to call in to get upgrade credit applied. Looking forward to impact on sound stage of whatever they're calling  "AI assist"

I love the new products and enhancements recently announced. Great stuff.BUT, it has been a year since local library indexing was broken. When are we going to see some movement on this? It is just crazy that this isn’t on someone’s radar as a priory to get fixed.I know Sonos employees don’t frequent this community, but it sure would be nice to get some feedback that this is going to get fixed.

I've gone through all the universal control settings on my LG TV and selected optical and Sonos as the manufacturer. I've turned off SIMPLINK (LOL btw) and auto device detection. I've successfully gone through the remote control setup (TV had to be off to get that to work) on the Sonos app. The LG "magic remote" just refuses to work when the TV is on. Why would LG make it specific to the point you can select Sonos as the manufacturer if it just reverts back to RF/WIFI or whatever when the TV is on? I found some trick that if you hold the back and home button for 5 seconds it disconnects the remote smart features, at which point it does actually change the Sonos volume, but then the remote just reconnects when you hit okay. Am i doing something wrong or is this just a lost cause?

Recently Played seems to have disappeared from the Home screen, and no way to recover it - anybody know why/how to recover? I find this one of the most useful features when ‘channel hopping’ over my favourite radio stations.

We recently built a patio cover and wanted to add some speakers. Having some experience with early Sonos speakers and still using my old play 3’s inside I decided to go with two ERA 300’s for outside. They are great as music speakers! We then added a TV outside and that’s when I thought, why not play my tv through my new ERA 300’s, only to find out it’s not that easy… So my question is, how do I use my already mounted ERA 300’s as TV speakers, NOT as surround speakers. If I add a Beam Gen 2 will that send the audio signal to them as just stereo or a mono signal? Or do I need something like a bridge? I also see the newest Beam is available for pre order, will that work instead? Any help is appreciated!

Hello, simple question.... what are the chances that Qobuz Connect will be operational by the end of 2026?

Why doesn’t my tv remote control all my devices?if I turn on (utilize) all my speakers and use my tv remote (Samsung), it only changes the hdmi wired Beam. The tv control will change volume up/down and mute.  The side speaker have to be adjusted through the Sonos app.