Fix & Optimize

Up until the last few weeks I’ve had my Beam volume somewhere between 17-20. Now I’m having to  turn the volume between 25-30. If there an update I need to do?  I’ve restarted, but nothing has changed. 

After almost two years, I suddenly lost the wifi connection to my Sonos Beam. I have tried restarting the router and factory resetting the Beam. When trying to reconnect the Beam, it is unable to find my wifi network. I understand this might sound like a 2.4/5.0 Ghz issue, but I have another Sonos Beam in the house that I am not having any issues with. Furthermore, I haven’t made any changes to the wifi settings on my router and don’t know why this would suddenly become an issue. During setup, the app does list other wifi networks in the neighbourhodd, but cannot see mine. 

I’m setting up a Playbar. When I get to the step of setting up my IR remote: I press volume up and it says it doesn’t recognize it Press continue The learn remote page shows for about half a second before it tells me it didn’t see an IR signal. I never even get the chance to press volume up three times.   I’ve power cycled, then factory reset the bar. Still having the same problem. My remote is IR, and I can see the light blinking with my phone camera.  thanks in advance for any help

Why is it that I cannot use my ERA 300 speakers as a stereo pair for streaming music and then use them as a surround sound set to watch movies? Yes, I know I can unpair them and reassign them as surround speakers but it doesn’t make sense to me since this is all app controlled not to mention a pain to have to do all that extra work. Can someone shed some light or maybe I’m missing something. Thanks

Hi,Problem: when I do a research for a song I only have access to playlists, not individual songs. I'm logged as admin. Thanks Romain  

It is possible to set a uniform volume for songs somewhere in the Sonos system. For example, one plays loudly, one is muted, and the other is quiet.

Why can’t I access any podcasts? Under the podcast services in the app are Amazon, Audible and Pocket Casts.None of those allow access to any podcasts! It seems they don’t work on Spotify either. Why do these services appear on the podcast service menu?I’ve removed and reinstalled everything, signed in and out of everything.Still no access to the world’s podcasts in the Sonos app anywhere.AirPlay isn’t an option. What’s going on here? Is there a solution, or is Sonos making false promises?

I have sonos playbar. Until today i have been using with my setup and it was working. However today my system doesnt see it anymore except ethernet. Do you know why? And also if ı change my playbar with arc, will app problems solve?  

I am a long-time Deezer user on my Sonos S1 setup.  Starting today, I am getting the error “unable to browse music service”.  All my efforts to fix the issue have been unsuccessful.  Can someone who is subscribed to the Deezer service tell me whether they can still access the service?  I need to know if this is a problem affecting me only, or whether it is a system issue. Thanks!

hi dears, ı have a pair of sonos five connected to wifi and eorking good. I also have beam gen2 conected to tv bu hdmi cable to arc3 . can ı work 3 of them ehen ı listen from sonos radio or etc. I could not menage. (tv was off during my try) thank you

When I try to connect a remote control the Ray via the app , in the app it almost immediately jumps to the next step stating no signal was detected. This is so fast that I do not even have time to push any button on the remote control.  anyone that has seen this before or tips how to solve this? I already restarted and even reset the Ray, still the same

I have a new broadband network and have connected the old sonos connect amp gen 1 via the Sonos S1 Controller app. So far so good.Unfortunately I made the mistake of connecting the three play 1 speakers to the new Sonos app. I am trying to downgrade them to S1 but as soon as I try to connect to the new WiFi the speaker cannot be found.This is driving me mad. All this pain because the old connect amp isn’t supported by the new app.Any suggestions for getting this downgrade to work and to get the speakers connected to the s1 controller app?

Somebody raised this issue a few months ago, related to an iPhone. You have marked it answered on the basis that Sonos are aware of the problem but have no idea when it will be fixed.I have had the problem on my Android phone for a few months.Please provide an update on the problem resolution.Best wishesBob, Austria

Hi all I want to buy two Sonos Roams to set up as a stereo pair using alexa voice command in white. what the best option being compatible and without doubling up on features unnecessarily please?

I have recently upgraded my broadband service and have failed to get my Play 1 to connect wirelessly. It connects fine with an ethernet cable to my router but as soon as the cable is unplugged it disappears from the app. I have followed advice from various forums but still no luck. Most advice talks about going into “Advanced settings “ in the app but there is no advanced settings option in my iOS Sonos app. Thanks in advance for any help with this. 

Another One for the "Lip Sync" CollectionI have a Samsung S90D, an Apple TV 4K, and a Sonos Beam. I've tried every possible setting, including the pass-through option on the TV. I'm using a high-quality HDMI 2.1 cable, but nothing seems to fix the issue.At this point, I've tried everything, and my Apple TV feels useless because I simply can't tolerate the delay.Does anyone have any good ideas?

Due to power outage, speaker not working. How do I reconnect to Wi-Fi? No options on the software

Can you use two Ports in the same system? Used a Port last summer to sync inside music with outside speakers using a designated receiver. Remodeled basement over the winter and connected current Port to basement system and want to keep it as part of that setup. Spring is coming and we will soon need to set up outdoors. Want to use another Port (with its own designated receiver) to stream the same music in the house outdoors. Will two Ports work together to play same music inside, upstairs, downstairs, and outside? Appreciate any feedback on this setup.

Sonos does not appear to have fixed its glitches that well App still slow, hangs, freezes and can’t find the server despite my network being 100% okdoes this happen to others?

Roam 2.Question 2.  I cannot use the daily morning alarm as the speaker sleeps after 30 minutes. Seems useless. Bought a power charger it sits on but still alarm doesn't work.Question 2.  ...apparently you can turn the display lights off so not lit if speakers is set up on bedroom. This speaker doesn't give this option in settings Edit: Seems it must be fully charged and stay on charging station day and night for it to work. Hopefully the display lights can be turned off so doesnt light up a bedroom? Moderator Edit - Combined posts.

I realize that there have been multiple prior posts on the subject of Amazon Music not updating on the Sonos app. But none have been at all recent, at least that I was able to find. My problem is simple yet frustrating: No matter how many times I add an album from Amazon Music it never appears in the Sonos app no matter how long I wait.  I have signed in and out of Amazon Music.  No luck.  I have rebooted multiple times. No luck. I have refreshed the Sonos app. No luck. Now, I realize that this may be exclusively an Amazon issue, with Sonos as a hapless victim. But given all the issues with the Sonos app, I suspect not. All of my earlier Amazon Music choices are present and working. Only anything new does not populate. Any advice or suggestions would be most appreciated. With thanks. Matteo  

I have the arc ultra and had a beam gen2 until last week. I have the impression that the bass are Les powerful on the art than with the beam dispute the presence of the built in sub inside the arc ultra. Is there a way to fix this? Thanks in advance for answering my question.  

Hello all,I recently received a new in boxes Roam SL that I've struggled to get it working. I'm not sure which is the most critical issue that is contributing to being unusable.Here goes:First step plugged it in and starts to come to life with first seeing the batter light flashing then after about 15 seconds it goes out and the above the Sonos logo begins to flash.Was able to get it added to my network and system but then needs an update which fails and produces error 1002. Btw to get it added I had to manually enter the code on the bottom of the unit since it never made a sound.I tried multiple things like hot-spotting from a phone to a tablet with no luck.I tried plugging it into my PC via USB and got all the way to needing an update, which also failed but different error code 888 which is low battery.  I can see all of the info for the unit on my PC such as serial number firmware number and all related info aswell as being able to see it through file explorer.I believe the battery

I have two Move 2 speakers and the sound connection has been an issue from day one.When playing music from my phone via Bluetooth, the sound randomly cuts in and out for either or both speakers, sometimes there's no sound at all.For my projector, it got so bad with the sound not working at all most of the time, that I got a cable to connect to one of the speakers. This worked the first time, now not anymore.I have tried unpairing and re-pairing, made sure they are connected via 5Ghz WiFi, even reset the speakers multiple times.This is extremely frustrating, especially given the price of these speakers.

hi there,I am looking for some help in connecting my old Blu-ray player (Sony BDP-S570)My current setup is Sonos Arc HDMI connects to LG C2 TV eARC.The Blu-ray player HDMI connects to LG C2 HDMI. I was expecting this connection to carry both video and audio signals however I am only getting video, no sound.Next, I kept the Blu-ray HDMI connected to the LG C2 TV HDMI for video and added a digital optical audio toslink from Blu-ray player to the Sonos amp using the Sonos optical HDMI adapter for audio. however, that also did not produce any sound.I am running out of ideas... am I not thinking about this right? thanks for your help.