Fix & Optimize

RadioPlay is not available again

What happened to Sonos? Honestly I’m just curious at this point. I’ve never seen such good engineering hit the wall with ridiculously bad software. It’s hard to believe how bad the quality of Sonos app is now . My prayers and frustration go out to SONOS 

I’m sitting on my couch trying to watch The Witcher using 2 Play 5s and 1 Play 1. They WILL NOT group despite multiple attempts, reboots etc. I just get a simple non descript message saying “could not connect” related to the SINGLE Play 1. This is just 1 problem of dozens since I was forced to adopt the s2 update turd that dropped in May.  I’ve just about given up. I’m embarrassed for Sonos. What a piece of crap this system has become. I’ve had people over to listen to music or watch tv crippled by lack of sound through my Sonos speakers. So I should say I am embarrassed for myself for choosing to invest in this hunk of cow dung known as Sonos. 

Hey everyone, this may be old news, but just thought I would pass this along in case it would be helpful given the challenges that the Sonos app is having at the moment. So I’ve been a long time Sonos equipment owner / advocate of and for the products and I’ve read so much recently (e.g., posts, news reports, etc.) about the challenges with the new app, but I don’t recall seeing much about how WELL th Mac IOS app works… kinda like the old days, at least for what I use it for. Just good old fashioned listening to music across different rooms in my house.  Give it a shot and see what you think. Hope this is helpful to the Sonos community.

I’ve been using my Sonos one for 1,5 years now to wake up to a spotify playlist every morning. All of a sudden it started playing the default alarm sound instead - even when I’ve reset the alarm or created a new alarm with the same settings. Any tips? <33

My Sonos has just gone, died! stopped playing radio and cant access hard drive for music. Have messaged a friend and she’s having same issue. What’s going on? Anyone know. This service is getting worse and worse.

when playing music from my Synology NAS drive using the ds audio app, i get no sound from Sonos speakers.  Files show they are playing, but no sound

When updating the beam generation 1 and using the latest app, the facility to play locally downloaded files is not available.I downgraded back the Beam back to the previous software version. I also downloaded the Sonos S1 app. I had to factory reset the Beam and add it via the Sonos S1 app.  I was then able to play files on my mobile direct to the beam.Has anyone found a way to easily play local files on the Beam via the Sonos app (not the Sonos S1 app)? Thanks

Can the active speaker be more obvious - the grey ‘highlighting’ isn’t highlighted enough. 

Sonos 2 keeps turning off weather it on the charger or not 

 I regularly want to group my lounge speaker to the stream playing in the kitchen. I hold the play button on the speaker in the lounge to group it, but it will group with another speaker say in the bedroom or a TV. I continue to cycle through the playing speakers until it finally groups with the kitchen. I would like to be able to set a preference in settings to select a preferred speaker to group to so that if the kitchen is streaming it will always group with the kitchen speaker. 

Any update on the availability to at least turn trueplay off from an android device?  I know it "saved" our Trueplay settings but if I move my speakers around I should be able to at least turn Trueplay off.  That has nothing to do with the microphone used in androids and cannot for the life of me figure out why I can't toggle that off anymore?? 

Is it me or is the latest Sonos App the worst ever user experience. I hate it !!!

I’m returning g my Ace’s because of my increasing disappointment with Sonos, due to their lack a care for the customers and serious fall in quality. Now since the last update the hard reset in the ace no longer works. I’ve done the process multiple times as I let other Sonos users test them. Now, nothing. The light just stays orange. I guess this is just par for the course. The consensus from myself and those that tested them is “meh”. Muddy veiled sound, gimmicks that don’t justify the price, no amp support for tv swap, underwhelming and seemingly directional noise cancellation… seemingly good build quality.  I used to be a huge Sonos fan boy. RIP Sonos. 

Hi Folks,3+ months into the updated Sonos app debacle, here is a list of features that worked great on version 16 of the app but still do  not work on version 80 of the app.  I hope we can get fixes for these and check them off in less than 3 months:Add/Edit tracks to a Sonos playlist. I use playlists heavily from music in my local Library. Some of these playlists have thousands to tracks.  Since the upgrade, I cannot edit them at all. Album art. Album art no longer displays for tracks from my local Library. When viewing the queue, the app should zoom to the currently playing or last played track. When a playlist has more than dozen or so tracks I shouldn’t have to scroll to find the current track. Touching the volume bar should allow me to adjust the volume for any of the devices currently being used. Now I have to click the speaker list at the bottom. I suppose this is mainly personal preference.  I will try to post here as each of these get fixed (hopefully!). MikeS 

Seems like I am in the same boat with so many others.  I have 7 Sonos One SLs and Apple Music will no longer play.  I was looking to purchase the surround 7.1.2 setup, but this has completely turned me off of getting it.  Seems like app updates can render your speakers useless.  Or at least useless for your primary use.  I miss the time when things weren’t so reliant on connection.  I have tried to reauthorize with no success…i can see the service and pick the playlist, but it just spins.  Any help/workaround is appreciated. Sonos, try some beta testing before crippling the users.

Hi I would like to connect my sky a box to Sonos amp 125 does anyone know how

Where can i repair symfonisk speaker in Hungary?

I'm just going to keep posting about this until I get a fix or Sonos acknowledges the damn bug!I have 3 sonos amps, and a powered sub. Connecting to the sub output on the amp works, but very quietly. I have to push the subs' gain up to full to get any output! Critically, the app doesn't show the sub controls when a sub is plugged in. At all. I've tried all 3 amps with the sub, all exhibit the same issue. Anyone else seen this? And is sonos even going to acknowledge it? Or will we see another pair of damn headphones before they do? 

Hello.I want to complete my arc with two era 100 (in the future I will change them for era 300 if my budget allows it).The problem is that I don't know the ideal location.Is it better to have them stuck behind the sofa (option B) or 5.5 meters away (option A?I know it's a long distance, but I can't put them closer due to plug issues.  

Buenas compré un conjunto de altavocez de sonos 2 era 300 para la sala de y el comedor q son abiertos y están conectados y 10 era 100 para repartir en el resto de habitaciones y áreas de la casa. Mi duda es la siguiente de qué manera es mejor colocar y configurar os altavoces para tener un sonido más uniforme por toda la casa por ejemplo en el área de la sala y comedor con los era 300 se recomienda ponerlos uno en cada area independiente o ponerlos a trabajar como estéreo. Y con los era 100 por ejemplo en la cocina o en los cuartos grandes con 2 altavoces es mejor emparejarlos y q trabajen como estéreo o separarlos los más posibles para que el audio se reparta por toda la habitación. También tengo duda si para el exterior de la casa es aconsejable usar 2 o 3 altavoces Move 2 o usar altavoces pasivos con un amplificador. Gracias de antemano por su respuesta 

So I have had a Sonos system for about 6 or 7 years, maybe more. And all of that time I have been willing to forgive the almost complete unuseability of the products to the point where I did recommend them to a number of friends. However those days are over. My hat off to the creators of this ruse and the slogan ‘Effortless listening’. Never has there been a product made that requires more effort to manage than Sonos. Congratulations then on two fronts. Conning us into believing your products work (imagine getting into a car that you had to reset randomly and inexplicably 6 - 12 times per month) and coming up with a slogan that is actually precisely 180 degrees away from what the product actually is. 👏

New to SONOS. Been using a pair of Yamaha MusicCast WX-030 and have been very happy with it. Until I chanced on a pair of SONOS 5 Gen 1 on facebook. Had the SONOS for a week in pair stereo mode with S1 and WOWWWWWWWWWWWW. I can understand why people spend $$$$$$$$ although I do not see myself spending so much on new SONOS gear. Lucky the pair I bought cleans-up nicely and sounds perfect.

Hallo, ich habe eine Sonos Play 5 Gen 2.Habe sie auf ebay gekauft und resetet.Ich bekomme sie nicht mit wifi verbunden und auch nicht per Kabel.(mehrere Probiert).Weiss nicht was ich machen soll.Kennt jemand einen Reparatur service oder Tipps zum selber reparieren ?Liebe Grüße 

I just hooked up my Sonos system and I can’t get my FireTV remote to control the volume of the Arc soundbar. I tried setting it up within the FireTV settings but that doesn’t work and I also tried through the Sonos App but it doesn’t recognize any of the buttons that I press on the FireTV remote. I have the soundbar connected to the optical out into the soundbar.Any ideas?