Fix & Optimize

My system stops playing after every song.  I have to restart the playlist after each song.  Does anybody have any ideas what is causing this to happen? 

My music source is primarily my Plex server. I have multiple Sonos systems.  One system has just a Move and is located on the same network as the Plex server.  Another system has only a Beam and is located remotely from the Plex server.  The third system is also located remotely from the Plex server and contains two setups there: Home theater (Arc Ultra+2 Fives+Sub (Gen 3)) and a Move.    The first two systems play playlists from the Plex server just fine.  Changes have been made over time, and I can now play playlist as big as 9K songs.  That’s great.  On the setup that has the Arc Ultra, it will not play any Plex playlist (short or long).  It simply times out and says cannot play song and skips to next, skips to next and on and on.  The Move at the same location has no problem playing any Plex playlists.  This tells me it is not a network delay issue.  I recently discovered that if I start a Plex playlist with the Move, then add the Arc Ultra setup, the Arc plays the music just fine

Hi!does your Arc Ultra have a magnet under the grill on a front of the speaker, next to Sonos logo?Neven

I have searched and seen similar topics.  Most relate to Amazon Music.  I do not have any issues playing a Spotify playlist of more than 100 songs.  If I select a playlist in my Music Library, any of the ways to get music into the queue results in 100 songs.I have tried the workarounds to empty the queue, add one song and then select Play Next for the entire playlist.  That does not work.  Nor does any of the selections to add or play the playlist in the queue.  All result in an error and/or just the first 100 songs being added.I can scroll to the end of my playlist.  The only way to play a song outside of the top 100 is to only add that song to the playlist.  If I select any song beyond the top 100, it will play the 100th song.FWIW, I have my playlists in 2 formats, iTunes and m3u.  Both behave the same.  I get the same behavior on all devices.  I currently only have Android devices, all running the latest available app in the Google Play Store, version 80.17.09…How can I play larger

Hi, I’ve just bought the Arc Ultra soundbar to stream music via bluetooth from my phone.Is there a way to connect via bluetooth to the brand new/never configured before arc ultra?I will mention that:I don’t have wi-fi in my place so can’t configure the sound bar which sims to need it for configuration. Yes, I’ve noticed the bluetooth button on the back of Arc but it does nothing after pressing for a few seconds (no sound, no blue blinking light, no new bluetooth device ready for pairing visible).

Feedback :Please do a better job on grouping different sonos speakers

I have a Sonos system and would like to have family members be able to control the system without providing my credentials.  Can this be done with their own user id’s?

Has anyone managed to add a music library via an android phone? The add button is greyed out for me. 

We lost the entire system in the app...we have since readded the ERA 100’s and they show in the system but despite multiple resets we cannot get the app to find nor add the Ultra arc despite going through the instructions and it telling us that it has been added...any help would be appreciated

I have my Era 100s set-up as a pair left and right with a Hisense tv. I get sound just fine and no crackling, but I have to turn them up to 75-80 (out of 100) for regular viewing/listening. That seems way too high, when the stock tv speakers I can barely turn up to 25. I have the volume limit off as well. Why are they so low?And yes, I physically go to the slider and make sure they are all the way up on the speakers themselves.  

My play one is no longer showing any power. Tried the factory reboot, but still nothing.

I just got an arc ultra.  Connected through a regular arc port.  I cannot tell if the spatial effects are working correctly.  Is there a way to test this?  Like a youtube video with sounds that ping around the room?

There's 100 euro off 2 era 190s on Sonos website. Seems a cracking deal. Anyone bought refurbished kit before and any issues with it?

I have just set up 4 Sonance VX60R speakers in the ceiling of my studio and want to optimize them with my Sonos Amp. The speakers are all wired correctly and there are no switches or volume controls. When I try to optimize the speakers on the Sonos App I hear the high pitched tone but receive a message saying “No Sonos architectural speakers detected. Any help optimizing this set up would be appreciated. 

My Sonos of Beam has developed a fault (volume limited to 15), and the web support (chat) could not help.My Beam volume keeps bouncing back to 15, whatever I do, and to be clear: Have factory reset and re-added to my system There is NO volume limit set on the Beam (100%) Happens if used as a standalone speaker or with HDMI connected (note: Sonos support agent was adamant this is just a TV soundbar - I had to explain the Beam can be used just as another speaker, it does not have to be used as a soundbar.   Sonos - please trained your staff up!! That was Maria S) The LED status light had been blinking white then amber, when connected using ethernet, disconnecting ethernet solved that issue, but not the volume issue. Have used Beam in isolation, grouped with other speakers, and also paired as a surround setup (Sub 4 + 2 x Play:3s as surrounds) - the grouping and pairing all fine, except volume still limited to 15. I submitted a diagnostic to web support (chat agent Maria S), but this was

Hi I need to unlink my spotify account from sonos - but I can not see how to doThe issue is that I am not in the house where the sonos equipment islooging onto spotify or sonos web i do not see any options thanks

HelloI just installed new ERA100I had to verify my Windows Sonos version update.I did it, update is done and OKBUT in the app Can’t have my normal user screen back.If I restart the app, the PC, I can see the normal user screen 1 second but after I come back on the screen “please verify your updated version..”What is going on ? 

How can you connect Ray sound bar to new tv with no optical input

Hi, I’ve moved my Arc Ultra from my flat to my girlfriend’s house and set it up there. It’s connected to her WiFi, all skills set up on the Alexa app and plays Spotify or radio through the Sonos app. The Samsung TV plays perfectly through it, my problem is when I give voice commands to Alexa, it confirms the command, then Tells me that device is offine….if anyone can help I’d be most grateful.  Alexa worked perfectly when I had the Arc set up at my flat, before I moved it to hers, and set up a new system there…….

I have recently gone back to Comcast cable and can’t get my Sonos to go on WiFi. my units are between 5-7 years old and they were working fine before I moved back to Comcast. I have spent hours talking to AI but nothing has worked. it works with the Ethernet but when I try to put one on the WiFi I get a incorrect password. I have rebooted, unplugged , changed WiFi password and changed my security firewall to zero.  any suggestions is greatly appreciated. 

Greetings,I have the Sonos Playbar Model 48, OS: S2, Version 17.0 (build) 85.0-64200) Hardware version 1.9.1.10-2.2It’s connected to my TCL C745 4K QLED TV (Android TV OS Version 12, security patch 5 May 2024 (I probs need to update that) Kernal 5.4.233+I have the Optical out connected from the TV to the Playbar (as it does not have HDMI).I also have an Amazon Fire TV Stick - Fire OS 8.1.3.7 (RS8137/2904) Fire TV Home Version 7201001.1 connected to the TV via HDMI and connected via a Network cable into the official Amazon Fire TV adaptor.Ok, that’s all the numbers out of the way.So, I use the Fire TV for everything, When I pause Netflix or Prime for any longer than about 5 minutes, when I come back to resume (press play on the Fire TV remote again). The volume is gone. I have to press the volume up button a few times before it comes back.I have gone through all three devices and ensured any sleep timers are off.My TV has its default output set to Optical.My Fire TV has its Sound and Vo

Hi All, I watch a lot of premier league football in the UK and the Now TV app has dolby 5.1. Would a pair of era 100s with a decent sub be a good setup for watching soccer? Thanks

So i got my Ace headset around January and have been absolute loving them, the ANC is super sweet and the sound too. about a month ago i slid my fingers across the headband and noticed there was a sharp bumb, still not sure what it is, as i dont really wanna take them apart. My question is, if this is reason to send them back, ive been very careful with them as its an expensive piece of electronic for me, and im afraid the sharp thing will eventually pierce the headband. 

All of a sudden I cannot play my localy stored music anymore from my iPad. Same music is on my iPhone and no issues with that device.So same music (NOT downloaded music from Apple, but own music tranfered from pc) plays without any problem from iPhone (like it always did) but not from iPad.I can see all the songs and can select by Airplay where they have to be played, but I don’t hear anything. After about 10 seconds the music starts playing by the speakers of the iPad.Changed nothing to the system and all devices are updated.Already reinstalled app on iPad without any result. Any solutions/ideas?  

I have had a couple of SONOS ACE and they all have the same problem, the audio in the calls. When making calls people can't hear me in the best way, it's as if the microphones didn't work the right way. The problems that the people I talk to mention to me is that they hear interference or that my voice is too low. I thought that with the new update this problem would be solved but no. I recently connected my SONOS ACE through the USB - C cable to my iPhone and the surprise was that the audio problem in the calls was solved, the people I talk to can hear me very well. My question is do you know how to fix this problem with the wireless connection? Or do you know if SONOS is working on fixing this problem? Does the same thing happen to you?