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GeeCeeBeez
Contributor I
Jun 10, 2025 10:58 PM UTC
Answered

Alexa says Arc Ultra is offline

Hi, I’ve moved my Arc Ultra from my flat to my girlfriend’s house and set it up there. It’s connected to her WiFi, all skills set up on the Alexa app and plays Spotify or radio through the Sonos app. The Samsung TV plays perfectly through it, my problem is when I give voice commands to Alexa, it confirms the command, then Tells me that device is offine….if anyone can help I’d be most grateful. 
 

Alexa worked perfectly when I had the Arc set up at my flat, before I moved it to hers, and set up a new system there…….

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Mr. T
Mr. TAnswer
Jun 10, 2025 11:05 PM UTC

Remove Alexa from Arc Ultra and re-add.

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Mr. T
Mr. TAnswer
Jun 10, 2025 11:05 PM UTC

Remove Alexa from Arc Ultra and re-add.

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    GeeCeeBeezAuthor
    Contributor I
    Jun 16, 2025 9:51 AM UTC

    Thanks Mr T. 
     

    I tried that, and enabled Sonos assistant, which is very limited, so I then re-enabled Alexa, which reverted to the same “device offline” message despite confirming the command/request…

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