Fix & Optimize

I have a music library on a NAS server consisting of ripped CDs and digitised vinyl.  All of these do play happily with some buffering via Music Library on Sonos.  I have recently started using Apple Music and have synced all the NAS music into Apple Music.  On my Sonos app on the Mac, it is all available and playable through Apple Music, but on the iPhone and iPad apps the album artwork and title is displayed but the tracks are all greyed out and unplayable.  If I hit play on the desktop app, the player shows up on the iPhone and iPad apps.  Does anyone have any ideas why the tracks aren’t available on the apps?

Hi all,I have a SL one which has been part of a home cinema for just over 2 years. The other day the speak looked like it was stuck in a update. Clicking once and then flashing from orange to white. I left tjis for most of the day and then followed all the support online. Reset power, check updates, reset system, reset network, and connect via ethernet. I think I have tried everything. I can control the cinema volume via the speaker. I have tried playing direct to the speak and again no sound. Currently the white light is on solid as normal. It seems like an update has killed it and if this is the case, should I be paying for a new one myself or has anyone got any magic fix. TIA Dan 

I usually use a third party app to play my sonos system, but I used the mac desktop client to add new music to my library. I can do this with the s2 app on my iPad, too. So that’s good.I just tried the web app, and I can not find where one re-indexes their library using that client. Where is it?

Saw this on two different machines after update from 26.6.2 to 26.7.  Sonos app launches to black window with white SONOS near top and the colorful pinwheel just spins.  Tried reinstall after deleting all caches and preferences.  Tried reinstalling Rosetta 2.  Same behavior.  Nothing in the logs - last entry shows “current network - :192.168.16.100:”.   Anyone else having this issue?

For about the last week both of my Sonos arc soundbars have a white light when the TV (on one and projector on the other) is turned off and then won't connect to the TV/projector until the power is pulled from the soundbar. Assuming this is an update issue as both soundbars started doing it on the same day?

I have installed a SONOS system to my house and I( think I have grown to actually hate it. It looks fantastic but is so difficult to keep all the speakers working. The APP guides are so frustrating as they don’t allow you to go back. My phone has been saying ‘Connecting to your Play 5 for 40 mins. This has happened a few times and if I shut down the App I lose all the speakers that I did have success connecting. I have x2 Players, X2 Play 5, x3 Sonon 1’s, x2 Sonos Move, x1 Sonos Boost. It all looks good, sounds great when it work but I am now beyond the end of my tether trying to get all speakers connected. 

Overnight my Sonos cannot play Radio 2

HiI have an old (13 years) Play:1 that has, for the last few years, been used just as a bedroom radio & alarm.  As of yesterday morning this has dropped out of the MacOS & iOS apps (coincidently? I’d just updated to Golden Gate & iOS 27) but it does still show in, & can be controlled from, the SONOS web app.  Have done a factory reset & added it as a new device, via the iOS app, all went through fine, all necessary connections & handshake noises were completed, said it was added to the system but as soon as I moved from the setup screen back to the system it was marked as ‘not connected’, it then dropped off the system screen in the app.  It does, however, show & work in the web app.  My three other devices all show up & work as expectedWorking through the web app is not an issue for the speaker itself (it generally stays on one radio station) but it means that I can no longer uses it as an alarm, (the alarms show ‘no room selected’ in the apps as they d

On Alexa > More > Skills and Games > Search Alexa Skills for “Sonos”The skill does not appear.Confirmed with Sonos Support 22/09/26 - “Sonos and Amazon engineers are looking into the issue” You may be unaffected if you have previously enabled the skill (so it’s cached) I guess ?

Hello! I have a Sonos Era 100 that we use in the office. We have just moved locations, at the previous location we could play music through the speaker without bluetooth. After moving to the new location, we have tried to get it setup on the new wifi but were having some trouble getting it to connect. Going through the app, the system setting would say that they had changed to the new network, but it wouldn't be visible. We tried factory resetting the device, and after finishing the setup process the device now fails to even show up in the app. Additionally, after factory reset the basic bluetooth functions of the device don’t work. 

I have a single Sonos One that, randomly stops reacting to volume adjustments from either the App or the Touch buttons on the speaker itself.  Re-powering the speaker works for a period of time but it fails again at some point.I have a boost which I have re-powered as well.  I have 13 devices in my system don’t seem to have issues with the others. Any ideas?

Could the red light flashing on the Sonos Move be from my speaker not being used for nearly 2 yes?  Maybe a permanent battery fault?

I have a niche that measures as above; it’s a wooden built in media cabinet with TV mounting space that measures as above in the image (66 x 41) in inches. Claude says it will fit, but it is not exactly 4 inches below.  It says I can get up to 3 inches if I reduce the distance at the top. My question is, will this work appropriately? The Frame Pro TV is what I’m using, so it’s flush mount to the wall and shouldn’t interfere with the 4 inch protruding soundbar, but I don’t know enough to say yay or nay. Thanks for your help!

Mis dos bocinas era 100 se desconectan de la señal bluetooth intermitentemente. Y no sé cómo conectarlas por wifi. Por favor ayúdenme.De antemano gracias. Moderator Edit:Google Translate-My two speakers keep intermittently disconnecting from the Bluetooth signal. I don't know how to connect them via Wi-Fi. Please help me.Thanks in advance. 

je ne trouve pas le podcast de “la conversation scientifique” (sur France Culture), dans la liste des podcast de France Culture qui me sont proposés sur mon appli Sonos. Est-ce que la liste Sonos des podcast est limitée ? Moderator Edit - Translation by Google:I can't find the "La conversation scientifique" podcast (from France Culture) in the list of France Culture podcasts shown on my Sonos app. Is the Sonos podcast list limited?

I’m having an issue with my headphones when using them with my Sonos setup. The headphones initially connect and play audio normally, but after switching between different audio sources, the headphone connection sometimes drops and the audio stops. Reconnecting the headphones usually brings the audio back, but the problem can happen again after another source change.A few things I’ve noticed:Headphones work normally when first connected. The problem appears after changing the audio source. Audio may stop even though the Sonos system still appears connected. Reconnecting the headphones usually restores playback. The issue is intermittent rather than happening every time. Other Sonos playback continues normally when the headphones disconnect.I’ve tried restarting the headphones and reconnecting them, but I’m still seeing the same behavior occasionally. Has anyone experienced headphones disconnecting or losing audio specifically after switching sources on Sonos? I’d like to know whether t

I know this has bene suggested before, but I don’t recall this particular use case mentioned just yet.  This is not about setting up a PC to act as a Sonos room, or really to be able to play games or watches moves through your PC with Sonos speakers.  It’s more about being able to use Sonos in a home office more practically.A problem I run into whenever I need to work from home is that I can listen to Sonos speakers, but I must regularly pause the audio due to a Teams call, or some audio from the PC I need to listen to.  This is really the issue I wish to resolve.Ace headphones actually resolve this issue pretty well with bluetooth multipoint.  Ace can be connected to my phone to play music, and to the PC for Teams calls. It automatically switches as needed, and switches back when a teams call ends.  I would consider this for home use, but I would rather listen to speakers, and don’t need headphones/headset for teams while at home.  It would be ideal if speakers had some sort of multip

I have a Sonos beam and a Sonos Arc. It's been pretty useless lately. Sure it plays music, and integrates with Sirius XM. But when I ask it things like what football games are playing today? Or what is the score of this particular football game? It just gives me answers from last year and then I asked what games are playing today and it says there are no games playing today. This used to work fine..

Subject: Arc Ultra mounted BELOW a 10-inch-deep fireplace mantel. How much sound quality will I lose?I’m building a custom media wall with a 65-inch TCL television, a Dimplex electric fireplace and a 10-inch-deep wooden mantel.I’m considering purchasing an Arc Ultra with a Sub 4. My preferred design is to wall-mount the Arc Ultra directly beneath the mantel, with the soundbar projecting approximately 4.5 inches from the finished wall.This would leave approximately 5.5 inches of mantel overhang beyond the front of the soundbar.I understand this would likely interfere with the upward-firing Dolby Atmos speakers, but my biggest priorities are dialogue clarity, music and overall sound quality. I also wear hearing aids and sometimes have difficulty understanding certain voices. I do not want to mount it on top of the mantel as my wife wants to use it for display items.My questions:If the upward-firing speakers are obstructed, will the Arc Ultra still provide better overall sound and dialogu

I’m unable to find my ikea symfonisk lamp in the app. I have updated my iOS on my phone, updated the app. Factory reset the lamp, and am able to find it, connect to it and update it, but it still doesn’t show up in the app or in my Spotify. Anyone got any tips? Have also tried connecting with Ethernet cable, but still unable to make it visible in the app 😫😫

I have tried various paths, forward \ and backward slashes /Nothing works. I have confirmed that the Umbrel2.local uses SMB version 4.22.8. I use the share username and the long password. Have anyone had success with mapping to an umbrel os?

Hi,I’m repairing a Sonos Play:5 Gen 1 and I’m looking for suitable replacements for the power inductors in the Class-D amplifier output section.The original inductors are marked “100” and “200”, which I understand to be 10 µH and 20 µH.I have removed one of the 100 inductors and measured the physical dimensions:Approx. 12.5 mm diameter Approx. 19 mm total height Two electrical leads Approx. 8.1 mm lead spacing The bottom of the component is marked “C25”Does anyone know the original manufacturer/part number, current rating and DCR of these inductors?More importantly, has anyone successfully replaced the 100 (10 µH) and/or 200 (20 µH) inductors in a Play:5 Gen 1 and can recommend a specific replacement part number?For some additional background on the failure: all five of the large electrolytic capacitors in this amplifier section have failed, and I have also found several other visibly swollen electrolytic capacitors which will be replaced.In addition, two of the four 6-pin components m

AAC/M4A files play at near-inaudible volume on a Play:1 stereo pair running software 17.2.7 (build 861080260). Same files play normally on current-firmware speakers (One SL, Era 100, both 18.8) in the same system, and FLAC is unaffected on all speaker. Confirmed same-controller, same-file, only-destination-differs test. Confirmed with multiple aac files - all play at usual volume on later model speaker and almost inaudible on my Play 1 stereo pair. I suspect this started after the latest OS update. Anyone else experiencing this??

Factory reset Sonos beam

Have a customer with 15 sonos amps and 21 pairs of sonos speakers. All speakers and amps sound great besides 1 amp and 1 pair in his pool house. The amp is located in the main house rack. We ran a CAT6 through conduit from the rack to the pool house and installed OREI ARC converters over cat6, ARC-EX300-K. The total length of the run is 241’ which is still under the limits for the converters. We have done the whole thing with sonos tech support and they have RMA’d the amp one time. The other times we’ll send them the diagnostics report and they will see nothing wrong or they will throw the blame on OREI. The speakers will work fine playing sound through the TV after we reboot the amp but then after a week they go back to cutting in and out. Streaming music through airplay/sonos app works perfectly fine though, only when it is played through the TV it has issues. Has anyone ran into this & have a fix? I have a video showing the issue: Speaker Cut out