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And the voice announce problem just got worse...

  • February 21, 2024
  • 8 replies
  • 184 views
D
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Several months ago Google Assistant started responding “I didn’t understand” to commands in Google automation routines that were supposed to announce something on the initiating Sonos speaker. This bug is still present and I don’t think it was ever acknowledged or addressed by Sonos or Google. Only Sonos speakers are affected - all other Google Assistant speakers continue to perform this action just fine. Fortunately there was a workaround in the case of routines that are only ever used on the Sonos speaker: modify the routine to always make the announcement specifically on the Sonos speaker rather than “on the initiating speaker”.

Today things got worse. Google Assistant on Sonos has started responding “I didn’t understand” even when the announcement in the routine is specifically sent to the Sonos speaker.

I guess this is the next step in Google trying to put the screws to Sonos and Sonos trying to abandon Google Assistant?

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8 replies

106rallye
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  • 106rallye
  • 6198 replies
  • February 21, 2024

What have you tried to do about this? 

D
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  • Doug Ames
  • Author
  • Headliner I
  • 187 replies
  • February 21, 2024
106rallye wrote:

What have you tried to do about this? 

See 

 

D
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  • Doug Ames
  • Author
  • Headliner I
  • 187 replies
  • March 8, 2024

Some time in the past few days the most recent problem has been fixed. Announcements made to “speaker that started the routine” still fail for Sonos, but now announcements made to the Sonos speaker specifically are working again.

Airgetlam
1 person likes this
  • Airgetlam
    Airgetlam
D
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  • Doug Ames
  • Author
  • Headliner I
  • 187 replies
  • March 27, 2024

… and it’s back. Google Assistant on Sonos is again responding “Sorry, I didn’t understand” after any attempt by an automation routine to make an announcement on the Sonos speaker.

Airgetlam
  • Airgetlam
  • 42831 replies
  • March 27, 2024

What did Sonos Support say, when you called in to discuss your diagnostic submission?

Bruce
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  • Doug Ames
  • Author
  • Headliner I
  • 187 replies
  • March 27, 2024
Airgetlam wrote:

What did Sonos Support say, when you called in to discuss your diagnostic submission?

You already know what they said. No known problem. Someone will look into it. Have your tried all the usual useless reset/update/re-link steps...

jgatie
  • jgatie
  • 27748 replies
  • March 27, 2024
Doug Ames wrote:

You already know what they said. No known problem. Someone will look into it. Have your tried all the usual useless reset/update/re-link steps...

 

Just stop with the abuse.  The poster is trying to help you, and has no ability to fix your problems if the solution does indeed lie with Sonos.

 

Moderator Note: Modified in accordance with the Community Code of Conduct.

Airgetlam
1 person likes this
  • Airgetlam
    Airgetlam
D
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  • Doug Ames
  • Author
  • Headliner I
  • 187 replies
  • April 3, 2024

And today it’s spontaneously back to working with announcements made to the Sonos speaker specifically.

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