Controllers & Music Services

Hello, Setting up Sonos for the first time and the app says it needs to check for updates before launching. Once pressed it won’t stop ‘checking for updates’, it does it for hours with no changes. We haven’t been able to use the speakers. I’ve updated my phone, uninstalled the app several times and even tried it on a another phone but the same thing happens.

Hi, Today happened what I dreaded for some time. I was forced to update my Sonos systems and now both my iPad 1 tablets will not work with Sonos anymore. We have them wall-mounted so we can control music all over the place. I am very disappointed to say the least. We had planned to buy some more Sonos systems but the announcement at the beginning of this year stopped us. I hate companies that don't give me control over what is mine. Sonos nor Apple own the gear at my home, I do. Paul

I am unable to open Sonos Desktop Controller on my PC, which is running the current version of Windows 10. After displaying the Sonos logo, it hangs on the intro screen, which is just a white box. I tried uninstalled & reinstalling it, so now it’s getting hung up on the “Sonos setup” screen, which is also a white box. I’m running Windows Defender Firewall and the Sonos app is allowed to communicate through this firewall. The controller was working fine until recently and there have been no recent updates to Windows. Sonos is working, the apps on my iPhone and iPad are all working with no issues and the Sonos software is up to date (just updated today in fact). I'm also not able to launch the Spotify app on my PC, which is also set up to be able to communicate through the firewall. Any ideas?

I am unable to mute both my Playbase and my Play:1 with my remote. This was working fine for a while. Now, just the Playbase mutes when I use the remote. Both devices are tuned to my TV, but my Play:1 is set up as a separate room because I want main sound coming out of my devices (don't want stereo.)

Hi, I'm trying to leave the SONOS beta as can't install the app on iOS devices. I'm receiving the attached error when accessing the Beta page on the website. Please advice how I can leave the beta. Diagnostics report: 1363486417 Thanks

Have updated sonos controller on iphone and iPad. Every time i start the controller it still says that i have to update and it takes me to AppStore where i can see sonos dont need to be updated. There is no update button to click on Have tried serveral times Have restsrted the iphone Same thing happened with my iPad Have disconnected the sonos app and redownloaded it again from AppStore Cannot get past the message in sonos. It just loopes sonos-AppStore What can i do?

I just want to let know Sonos that I am fed up with all the perpetual updates and password requirement (it is only a music system for christ sick not my online bank....). I am sure that commercial people would reply that it is to guaranty a safe system and better performance but still I am fed up.

Sonos forced updates. I do not want updates. I bought the equipment, It is mine to use. I should not be forced to update the software, especially with such poor reviews of of the current software. I have contacted Sonos customer service with no resolution other than I must update. I will sell my Sonos equipment before I am forced to update and move to another platform, probably bluetooth. If I do not get a satisfactory resolution I will contact the Attorney Generals Office for Consumer Protection in my state regarding this issue. Do away with the forced updates or give me a refund on my equipment.

Ok, After the frustrating multiple attempts at update to system, my Apple Watch no longer controls the media on my iPhone Sonos App. This was great because I could control volume and skip to next item when using Apple Music or Pandora. Sucks you disabled this feature ... Guessing it was either not in your MVP or automated test suite ...

So far, does anyone find they're getting a lot of battery life loss from using Airplay to stream music? Personally, I was hoping this would be a way of controlling the Apple Music stream from the speakers using the Music app like it happens with the Sonos app, without streaming through the phone and using up the battery. (Yup, not much of a fan of the Sonos app, would rather use the Apple Music app)

Hi all. This just started for me: the app will work fine as I begin to use it. Once I either switch out of the app and then try and go back into it, or if the phone goes into sleep mode...if I go back into the app it's frozen. And then I either have to manually shut it down or it will actually shut down for me. This is only happening on my iPhones (one is a X, another is an 😎. The iPad is working fine, as is the laptop. I submitted a diagnostic from my iPhone X: 1210298232. Thanks in advance for any ideas. (I already tried deleting the app from the phone and then re-installing it, to no avail.)

Will Sonos ZonePlayers have Airplay 2 support?

Why does the Sonos controller not show up on locked screen like it did previously (same phone and iPhone 7+)

I love the CR100. Please keep it. But I applied for my voucher thinking ...OK. They are trying to compensate for the hundreds we spent. I have 2 active CR100’s and I sent them the serial numbers. I’ve got ONE voucher. And I need to spend it within 6 months. NO SONOS. That’s NOT fair. I don’t uave an immediate need for a new Play1 or whatever. I’ve got sonos devices all over the house. Please extend the time limit to at least one year.

I've been using a 2016 Amazon Fire HD 8 tablet to control my Sonos system without any issues. I was prompted to install the 9.0 update but cannot do so. Amazon says Sonos 9.0 is incompatible with this previous generation Fire HD 8, as well as a Fire 7 that I had purchased several months before. Is this true? Thanks in advance for all replies

Sonos 9.0 removes the ability to control volume from the lock screen but doesn’t tell you before upgrading. How do I revert?

I installed the latest updates and tried using AirPlay with a Sonos 1 today – The Sonos 1 is sitting about four feet from, and in direct line of sight to my iPhone 7 Plus running iOS 11.3.1, with no other applications running (I force-closed them all), using Amazon Music or Pandora. Eight Sonos devices in the house, grouped, or not grouped. Only the Sonos 1 supports Airplay. 1) Various dropouts: Fairly often – averaging more than once during each song, the music stops for less than a second, sometimes longer than a second, or several seconds, sometimes skipping early to a new song, and sometimes audio output simply shuts down completely, with the only restart being to go back to the app and re-connect. 2) Long connect times - Connect times are longer than anticipated, sometimes 10+ seconds. 3) Noisier than it should be: And when connecting and these stops and starts, the cut-off or “cut-on” isn’t always smooth, and is occasionally obnoxious. Not Sonos quality at all.

Are the Internal web pages gone after the recent 9.0 update? I get this from every page and device (1, 3, 5v1, 5v2 and ZP-80) I've tried give me only an: Error 400 - Bad Request Diagnostic: 583533240 Replace the sonoszp80 with your IP address to try your system) http://sonoszp80:1400/status http://sonoszp80:1400/reboot http://sonoszp80:1400/advconfig.htm http://sonoszp80:1400/wifictrl

My controller only works when I disable my avast protection on my pc windows 10 64 bit operation system. My avast version is 18.5.2342 (build 18.5.3931.0). Any advise is appreciated thank you stephen.

So hardware buttons and lock screen no longer work. I've uninstalled the app, reset the controller, and still nothing. Audio buttons only control the phone - or nothing at all. No lock screen anything. Why does this seem to happen with 80% of iOS builds? Is Apple freezing out Sonos, or has Sonos engineering just failed? (see v8.6 update debacle)

Is there a way to automate playing music on my sonos? We have a play one in one of our bathrooms and the kids always put their music on it and when I use it I don't want to go through the multiple menus to play my music. We use Rhapsody and the kids usually have a playlist that they play. I usually use one of the radio stations 80's rock. On the sonos controller you have to go through 4-5 menu's to get to this particular station and it is laborious. I'm thinking of a "button" a zee wave button, an amazon "dash" button or something similar that has a single purpose. Push it and it sends the proper commands to sonos to tell it to play rhapsody channel "80's rock" on this play1 at this volume. Thats all it does. We could have another button that plays the kids play list. No need to navigate the controller at all, just push and play. Has this been done? Can this be done. Seems like it would be a great feature.

Can you enable Siri Voice control for your Sonos One without IOS device?

i am not able to add a song to the queue using pc software or android device. when this happens i am unable to submit diagnostics so please dont ask me too. the only thing i can think of is the router but i have done everything the client support has told me to do. please fix this issue. I dont seem to have any problems with the apple products that are in the house just android and pc.

Now that Sonos has updated its controller to work with Airplay 2 is it possible to link my sonos 1 speakers with my Apple HomePod? If so how do I do that?

When do you think that Sonos will release an update with Airplay 2 support?