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lindros2
Trending Lyricist I
Jun 28, 2018 1:16 PM UTC

Sonos Controller *hosed* w/ iOS 11.4.1 beta 4 (15G5074a)

So hardware buttons and lock screen no longer work.

I've uninstalled the app, reset the controller, and still nothing.

Audio buttons only control the phone - or nothing at all.
No lock screen anything.

Why does this seem to happen with 80% of iOS builds? Is Apple freezing out Sonos, or has Sonos engineering just failed?
(see v8.6 update debacle)
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    16 replies

    lindros2Author
    Trending Lyricist I
    Jun 28, 2018 2:22 PM UTC
    Update - there is a bug in Podcasts.

    Even after exiting Podcasts (app), rebooting, etc. it is still "active" and commandeers the app until you go in and exit two times.
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    Smilja
    Smilja
    Jun 28, 2018 2:28 PM UTC
    That's the matter with betas, they sometimes appear to be buggy. Try and install the public iOS 12 beta instead or revert to the official v11.4 release.
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    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
      Keith N
      Keith N
      Sonos Staff
      Jun 28, 2018 2:55 PM UTC
      Try and install the public iOS 12 beta instead or revert to the official v11.4 release.
      Sonos only supports public "gold" releases of iOS software. If the issue persists after reverting to the most recent non-beta iOS build, we are happy to take a closer look.
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      lindros2Author
      Trending Lyricist I
      Jun 28, 2018 11:37 PM UTC
      My sincere apologies - I've had issues with iOS release software (same thing - hardware buttons do not work).
      So sorry.. 😞
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      Smilja
      Smilja
      Jun 29, 2018 8:43 AM UTC
      Beta builds often do not work as expected. Do you know how to revert to v11.4?

      https://beta.apple.com/sp/en/betaprogram/unenroll#ios

      https://support.apple.com/en-us/HT203282#nonbeta
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      »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
      lindros2Author
      Trending Lyricist I
      Jun 29, 2018 6:55 PM UTC
      Beta builds often do not work as expected. Do you know how to revert to v11.4?

      Part 1 - and often Sonos *RELEASE* builds don't work as expected. Do you know how to get Sonos engineering to release software which isn't broken or doesn't BRICK my entire home system because it's untested?

      Part 2 - it's not your position to ask me how to revert. I'm not an imbecile.
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      Smilja
      Smilja
      Jun 29, 2018 7:13 PM UTC
      Part 1 - and often Sonos *RELEASE* builds don't work as expected. Do you know how to get Sonos engineering to release software which isn't broken or doesn't BRICK my entire home system because it's untested?
      How do you know it's untested? Because you never have been invited to any beta program?
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      »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
      lindros2Author
      Trending Lyricist I
      Jun 30, 2018 12:56 PM UTC

      How do you know it's untested? Because you never have been invited to any beta program?

      Open the flood gates.
      This has nothing to do with "invited to any beta program". That was an infantile comment.

      This has 100% to do with Sonos code and service quality.
      As a Sonos owner for over 10 years, the v8.5 iOS release (cloud delivery) took out my entire Sonos network. How did that beta process go?

      Going back further, I've had at least four software releases - two iOS and two PC/Windows - which had crashes (upon upgrade or application launch) and functionality issues (like, for instance, the failure of hardware buttons to operate - which Sonos acknowledged in support cases). So I guess those fancy beta testers missed some stuff, huh?

      Finally, Sonos-SiriusXM and Sonos-Amazon Music issues (again, confirmed) have been a problem. 10-15 round-trip discussions with support until it gets escalated and confirmed ("uh, yeah, we know about that - can you send us a stack trace?").

      But, finally, I've been an official Windows beta tester since 1993. So, um, I know how beta programs work, bruh.
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      jonathan.hatch
      Contributor II
      Jul 1, 2018 2:26 PM UTC
      I don’t know if I agree with the sentiment about the Sonos engineers here, but I am also the proud owner of an iOS device that can’t change the volume on his Sonos system anymore. In fact, when I’m in the app and I hit volume up (hardware) my volume goes down one notch.
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      lindros2Author
      Trending Lyricist I
      Jul 1, 2018 2:47 PM UTC
      I don’t know if I agree with the sentiment about the Sonos engineers here, but I am also the proud owner of an iOS device that can’t change the volume on his Sonos system anymore. In fact, when I’m in the app and I hit volume up (hardware) my volume goes down one notch.

      Confirming that it does work - when my issue was it didn't - doesn't help.
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