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lindros2
Trending Lyricist I
June 28, 2018

Sonos Controller *hosed* w/ iOS 11.4.1 beta 4 (15G5074a)

  • June 28, 2018
  • 16 replies
  • 669 views
So hardware buttons and lock screen no longer work.

I've uninstalled the app, reset the controller, and still nothing.

Audio buttons only control the phone - or nothing at all.
No lock screen anything.

Why does this seem to happen with 80% of iOS builds? Is Apple freezing out Sonos, or has Sonos engineering just failed?
(see v8.6 update debacle)
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    16 replies

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    Airgetlam
    Airgetlam
    July 1, 2018
    I might suggest that it does add another data point, pointing to another potential issue than simply the unsupported Apple beta release.
    Bruce
    jonathan.hatch
    Contributor II
    July 1, 2018
    I don’t know if I agree with the sentiment about the Sonos engineers here, but I am also the proud owner of an iOS device that can’t change the volume on his Sonos system anymore. In fact, when I’m in the app and I hit volume up (hardware) my volume goes down one notch.

    Confirming that it does work - when my issue was it didn't - doesn't help.

    I’m confused. I was simply saying that my hardware controls are also not working. They lower the volume once and then they become completely unresponsive. Both in app and on locked screen.
    Edward R
    Edward R
    Retired Sonos Staff
    July 2, 2018
    Hello, lindros2, regardless of your experience with any Beta programs, what other users were trying to tell you is that if the application still does not function once you have reverted to a non-Beta version of iOS, please let us know. Until then, there is little we can do to assist. Thanks.
    Try searching our articles for help with your question: https://www.sonos.com/en/support
      Edward R
      Edward R
      Retired Sonos Staff
      July 2, 2018
      Hi, jonathan.hatch. I hear you, clearly your issue is slightly different. I deduce that you are Not running a Beta version of iOS? Please check this article. Let us know how this goes. Thank you!
      Try searching our articles for help with your question: https://www.sonos.com/en/support
      lindros2Author
      Trending Lyricist I
      July 12, 2018
      So maybe my problem was NOT just a beta thing, and actually some code which hinted at this?

      https://support.sonos.com/s/article/3381?language=en_US
      lindros2Author
      Trending Lyricist I
      July 12, 2018

      I’m confused. I was simply saying that my hardware controls are also not working. They lower the volume once and then they become completely unresponsive. Both in app and on locked screen.

      Sorry - I misunderstood.
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