Controllers & Music Services

When will there be a visually improvement of the desktop controller.. It looks so old fashioned!

Like many of you, I am extremely disappointed by the latest app update. I have been a long-time and heavy user. The latest update and recent issues I have getting reliable performance, has made me wonder if there are any 3rd party apps that could be used in lieu of the Sonos app on apple devices.

I’ve seen a lot of posts on here with the same title, but none reflect what’s going on with my unit. I have a CR200 that won’t turn on. Zero juice. If I place it in the charging cradle, the top-left LED glows amber for a little bit, then starts flashing. After a little while longer, the LED turns off and the controller’s screen turns on with the Sonos logo, shows me how to connect to a Sonos component. What appears to be a charging icon is present in the top-right corner of the screen. After about 10 seconds, the screen turns off. I can leave it in the cradle all night and the next day it still won’t have any charge. Dead battery or something else?

Received a customer request for adding Korean as a language. Anyone else interested in this language option?

I have a 5.1 set up with a playbar, sub & two Play:1's in my living room. My kitchen & dinning from back right onto my living room in an open floorplan. When I listen to music I'd like the rear speakers to act as a separate pair of stereo speakers to fill out the sound in the kitchen & dinning room and thus avoid having to turn up the volume on the playbar. Is it possible to set up a second profile/configuration that would essentially have my rear speakers appear in a separate room? I know I can detach them from my living room but I want to setups that I can toggle between. (and I know that the Sonos simulates 5.1 from a stereo feed but this gives me almost no volume on the rear channels.). Thanks in advance.

This used to be available as part of the support info, but disappeared with an earlier release of software. How do I now find out this information, please? Do I really have to submit a diagnostic every time I want to know this essential information?

Hi does anyone know how much it would cost to repair a CR200 controller screen as mine doesn't work at the bottom?

Ever since the last update I cannot play song from my Synology DS214 anymore. My both Play:1 can find the source, select the title but plays the track in short sequences. I can see the timeline moving forward (0:05...0:24...) but you will only hear the song parts of a second then silence. Also I get the errors 1001, 1002..or network speed not sufficient. TuneIn works flawlessly, also Amazon Music and Apple Music. In addition, removing and adding the Library from my Synology didn't help. The Indexing now has been going on for tow days now (25GB of Music).

Just purchased (2) Play 5's for stereo pair. Received two different hardware versions 1.13.1.8-1 and 1.13.1.7-1. They came in different looking boxes as well. They seem to sound and work fine. Just curious about different hardware versions.

I want to be able to choose which speakers housemates/guests have access to. Right now we have a handful of Sonos speakers scattered throughout the house, but we also have speakers in our Bedroom that I (and my wife) want to solely have access to. Is there a way that we can hide these Bedroom speakers so that only we can access these. Also, is there a way we can set "Admin" rights so that we can control the other speaker units and potentially lock or limit the loudness of these speakers at certain times. For example someone trying to use the SONOS system at 3am on a weekday and accidently blasts at full volume throughout the whole house (including our Bedroom Speakers). Any insight from users or the SONOS team would be great.

Hi Sonos, Any plans to expand sonos with Samsung smartthings. I can stream content form my android phone to my sonos speaker using the smartthing app. This kinda of a work around for friends that visit, and want to stream music to my sonos. Will there be more options in the future?

I want a bar/pub jukebox feel for my home and want to link my sonos speakers to it. Anyone have a home jukebox software that would work with sonos? I want a simple jukebox software/ app for party guests so they don't have to go with features like: party-mode (only music jukebox view-able, can't access rest of computer with out password) easy music select buttons (like a restaurant, pub jukebox) Add song to queue by selecting a song. When nothing in selected song queue to play then play a master playlist. etc...

I will have 2 semi connected rooms to spread music through. If room 1 includes 6 Sonos 1's and 2 8 Ohm wired speakers, and room 2 contained 4 8 Ohm wired speakers it seems that I would also purchase 2 Connect Amps (for the 6 wired speakers. I am trying to envision how the volume control would be handled through the app. The music source would always be the same in both rooms, but at times I "may": 1) need the volume of room 1 different from room 2. I think that is done by "grouping" or assigning "rooms" (2) which may give me 2 volume slider bars??? 2) I am curious if I would be able to adjust the volume of either individual speakers or pairs of speakers? I would imagine so at least with the most basic setups, but I don't know if throwing in the wired speakers and 2 groups or rooms limits my volume control options (for question 1 and/or 2). thanks, without ever using the system it is difficult for me to envision the functionality.

Hello, I am a premium subscriber of both Spotify and Musixmatch.. I have 2 ways to decide what to play on my Sonos speakers. 1) I can use the Sonos controller App (iOS or MacOS) 2) I can use the Spotify app (iOS or MacOS) through Spotify Connect This scenario works very fine: a) start Musixmatch app on MacOS or iOS b) start Spotify on iOS or MacOS c) play a song and using Spotify Connect instruct the Sonos speaker to take over the song d) Lyrics shows nicely on Musixmatch app on MacOS and iOS This scenario fails: a) start Musixmatch app on MacOS or iOS b) start Sonos controller on iOS or MacOS c) play a spotify song and using Sonos controller. d) Neither the Musixmatch MacOS or iOS reacts to the song being played. Anybody have the same setup that can confirm the problem? Any idea who should address the problem? Sonos Spotify Musixmatch? Regards

The latest update work like crap. Please fix it!

It used to be you could open the sonos app and use your volume hard buttons to control volume. This now seems to be disabled and you can only do it with the GUI slider. I hope that's not a permanent change? The hard button control is hands down the easiest way to control you system volume without having to use two hands and stare at the screen. In my sonos system sales I'm always showing people the hard button volume and everyone loves it. Please bring it back!!!! Ok. So I just tested further. It looks like ver 4.3 on iPhone 5 the hard buttons still work. Ver 4.3 on iPhone 5s the buttons are not working. Will test iphone when I get home.

I tried to search the community, but was not finding anything. My boss and I both have Sonos Play:1 speakers. Mine is not Alexa/Echo enabled, and I am not sure if hers is. She just sent me a message that my music (Sonos streaming radio) is playing through her speaker and she can't get her own items to play. How do I either 1) completely disconnect and just take the speaker home, or 2) figure out how to allow us to have independent streams? Thanks!

I guess this has come up before but when I find an album I want to add I have to put it into play mode then I can "save" and edit the album or add the artist name so far so good, how can I do this without having to put into play mode? If i am listening to music and want to add albums I cant without playing them. Yes I can add playlist but that creates a new playlist each time I just want a each album listed individual. Hope this makes sense.

For reference, I use Google Music... Quick question: when I'm viewing a playlist (so in a specific playlist, not just viewing all of my playlists), to the upper right I get the three dot menu option that allows me to "play now", "play next", "add to end of queue", etc. I get six useful options. If I'm in a genre, and view a specific genre, and click that same menu option, all I get is the option to "Add to My Sonos." It doesn't allow me to add songs to a queue or to create quick and easy playlists. Why not give that same functionality that I get from my playlists view to genres, artists, etc.? Is this simply an oversight that can be corrected?

Sometimes when i leave my house i forgot to stop the music playing. Is it a option that when your wifi disconnects while your music is playing, you get a alert. You can turnback to house and stop the music.

OK, what am I missing, I'm sure to add a Sonos Playlist to the Favourites menu you simply accessed the menu at the end of the line and choose 'Add to Favourites'? I now can't see how to do it from anywhere in the desktop controller or Android app. There is now an 'Add to Sonos Playlist' option (as shown in the attachment) which makes no sense as it is a Playlist (?!), but otherwise I'm either going senile, mad or both. Can someone please direct me?

Hi For Some Reason When Im Turning Up My Sonos 5.1 Surround System I Push The Volume Button Up Once Then The Sonos System Turns All The Way Up Then I Try Turning It Down It Stays All The Way Up I Would Have To Physically Walk To My Sonos Devices To Turn Them Down Or On The App An I Find That To Be Very Annoying How Do I Fix This Problem

I have been using a Play 5 with a Chromecast audio in the aux input to cast audio from my Android phone for a while now, recently casting services like Spotify and iplayer have stopped working - possibly because Google Chrome / Spotify / Sonos app are fighting for control? To give a couple of examples: If I open the Spotify app I can cast to the Sonos but after a little while control via the Spotify app stops working (the audio keeps playing but I am unable to play / pause etc) if I try to play a new track via Spotify it either plays through my phone or gives a message that another device is already casting and force quitting the Spotify app seems to be the only solution. In a similar way casting from the iPlayer radio app works for a few seconds but then the audio disappears, this time I can get audio control back by going into Sonos and stopping / starting the line in source. I have a feeling that this is all caused by a recent update to google home as this is now

So Spence says sonos are thinking of making sonos updates automatic. Maybe it was all the emails he got over the death of the Cr100 Most of my other stuff does auto updates, skyQ, google home, LG tv you can toggle on or off. (Not playstation4 you still have to agree.) Auto updatest ensures only 1 version of the software is being used out there, latest security patches, easier support etc etc . People asked for a legacy version for their Cr100, and some have tried to lock down to keep them working. That would not be as easy with auto updates, as sonos could in effect sneak them out at the dead of night. With auto updates, Sonos could ensure all current customers could always buy new stuff, and not isolate themselves. On the down side, you would come home one day and find your controller no longer is supported, and no longer works as there was an update while you were out the house.

Sonos is missing a CRUCIAL feature that really lessens the quality of the Sonos experience. By using the Sonos app on a smart phone, it is not possible to play all songs from an artist without manually going in and adding all the albums to the end of the playlist queue. This has been confirmed by a Sonos rep. A huuuge lack and a loss that should be rectified ASAP.