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bluenose65
Contributor I
July 10, 2018

SonoS contoller with Avast

  • July 10, 2018
  • 3 replies
  • 689 views
My controller only works when I disable my avast protection on my pc windows 10 64 bit operation system. My avast version is 18.5.2342 (build 18.5.3931.0). Any advise is appreciated thank you stephen.
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    3 replies

    Airgetlam
    Airgetlam
    July 10, 2018
    Did you check here?

    https://support.sonos.com/s/article/688
    Bruce
    bluenose65Author
    Contributor I
    July 12, 2018
    Airgetlam, thanks for reply. Yes I did check the support link. Avast on there is not for version 2018, so im not to sure if this as a result still causes my contoller not to work on pc. it did prior and does when i disable avast. But following those guidlines didnt fix my problem. Cheers stephen
    Airgetlam
    Airgetlam
    July 12, 2018
    Huh, then it may be time for Sonos to update that area with a new FAQ for Avast 2018....

    Might be worth also reaching out to Avast directly. I seem to recall there was a recent situation in which it just required an update from the original company to fix it....but that might not have been Avast.

    But if you want to, feel free to contact Sonos to discuss it.
    Bruce
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