Avid Contributor I

iPhone App Problems

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Hi all. This just started for me: the app will work fine as I begin to use it. Once I either switch out of the app and then try and go back into it, or if the phone goes into sleep mode...if I go back into the app it's frozen. And then I either have to manually shut it down or it will actually shut down for me. This is only happening on my iPhones (one is a X, another is an 😎. The iPad is working fine, as is the laptop. I submitted a diagnostic from my iPhone X: 1210298232. Thanks in advance for any ideas. (I already tried deleting the app from the phone and then re-installing it, to no avail.)

Frozen

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pjvent777Author

Avid Contributor I

Check that...the iPad is having the same problems, too.

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Airgetlam

Just out of curiosity, which version of iOS are you running? And which version of the controller?

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Bruce

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pjvent777Author

Avid Contributor I

Version 9.0 of controller. iOS is 11.4.

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Airgetlam

Have you tried updating to iOS 11.4.1?

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Bruce

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pjvent777Author

Avid Contributor I

Will try that right now.

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Airgetlam

It's the only thing I can think of off-hand. I'm running a couple of iPad Airs and an iPhone 7s, and not having any issues. If 11.4.1 doesn't make a difference, I'd submit a system diagnostic within 10 minutes of replicating this issue, and contact Sonos to discuss it. There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

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Bruce