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bergwallskan
Contributor I
July 13, 2018

Cant start Sonos after update

  • July 13, 2018
  • 11 replies
  • 520 views
Have updated sonos controller on iphone and iPad. Every time i start the controller it still says that i have to update and it takes me to AppStore where i can see sonos dont need to be updated. There is no update button to click on

Have tried serveral times
Have restsrted the iphone
Same thing happened with my iPad
Have disconnected the sonos app and redownloaded it again from AppStore
Cannot get past the message in sonos.
It just loopes sonos-AppStore

What can i do?
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11 replies

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Jeff S
Jeff S
Retired Sonos Staff
July 16, 2018
System controller still not working - have reinstalled, rebooted etc as earlier emails My diagnostic number is 825863704. Thank you.

Thanks for the diagnostic report. It looks like your Sonos units are losing connection to your wireless access points due to wireless interference from nearby networks running on the same channel as your own. Please try changing your wireless network's channel from 6, which is very crowded, to 11 or 1. Make sure to change the channel on all of your access points. Let me know if that doesn't do the trick.
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