Controllers & Music Services

I use the latest Sonos S2 controller on a Macbook Pro (Intel 13”, 2020) the latest version of OS X (11.4), and recently noticed that the controller becomes unresponsive when I connect my computer to an external monitor (or disconnect from one). I can then force quit to exit the app, and everything works when I open it again, but another display switch and it often happens again. Anyone else seeing this? Steps:Open Sonos S2 controller, everything works Connect to an external monitor Sonos app may now be in the “Application is not responding” state (but not 100% of the time) Right click on the dock icon to Force Quit App flashes quickly (looks like it becomes responsive for a moment) and exits Open Sonos S2, everything works

Been using the Sonos arc for about 6months connected to an LG CX via eArc without issue (other than only getting a + and - symbol when controlling the volume)  today though the tv is recognising that the volume is being changed but the speaker isn’t doing anything, it will change via the app but not with either the sky or magic remote. 

Hi,Not sure is this new thing or havent this worked with me before. I use my Android to control my Sonos system trough Spotify app. For my phone I normally use my same wifi as my Sonos system has. Now when I use my mobiledata 4G in my phone I can control my Sonos system (that is still connected to the wifi!) normally with no problems. Has it always been like this as using Sonos S2 app it demands to be in the same network as the Sonos System but in Spotify this is not the case.

Hi! We wanna go live with SONOS live streaming station to promote our products, please help us in beoming live: *****Moderator Note: Modified in accordance with the Community Code of Conduct.*

I have the Fire HD 7 4th generation using OS 5.6.8.0..Sonos S2 App is not supported. What can I do if anything?

Hi all - I just purchased a vacation home & want to:Set up 3 new speakers at my new locationUse the same App & services already established in my primary residence, to control the new speakers.WIFI network & name will be distinctDo I set up the speakers as new, or connect to existing system?I do not want separate accounts & I DO want to be able to access the services already set up for this.Thanks for the help.

Re this message from WD-Western Digital has an important announcement for registered My Book Live or My Book Live Duo customers.Immediately disconnect your My Book Live device from the Internet to protect your data from ongoing attacks. You can disconnect the device and continue to access your data locally by following these instructions on our Knowledge Base.Some My Book Live devices connected to the Internet are being compromised by attackers and in some cases, the attackers have triggered a factory reset that appears to erase all data on the device.This happened to me, erased my music collection. So wondering:is it ok to directly connect wd mybooklive to sonos bridge (yes i know old device etc.). Tried this and sonos seems to find it. But any security implications re sonos and my PC etc? can I use USB with BT router instead and again is this secure?Thank you anyone?

Is anyone else getting the error message when trying to set up their Sonos One?“Something came up. The application has cancelled the request to choose a device.”I recently moved house and tried to connect my Sonos and this keeps popping up.Old house had no problems and i’ve never seen this message before.I am on a new Wifi system.What i’ve done so far:Factory reset the Sonos. The app recognises the Sonos One Begins to try and find Wifi and shows a Wifi i’ve never seen before (See image below)and if I click it, the error message pops up.I have tried on both the Sonos S1 app and the Sonos S2 app.I think it may be an issue with my phone? As I have a OnePlus. Typing the error message into Google comes up with a few OnePlus issues.Any idea on how to fix this? 

I have linked my Amazon Prime Account to Sonos successfully.  Yet anytime I go to try and play anything from Amazon Music, I just get a message telling me to subscribe to Unlimited.  It directs me to amazon.com/music_on_sonos where I am being asked to subscribe.  Am I missing something if all I want is to access the free music I can get through my Prime subscription?

What apps can I use that will play a full album/CD from one artist? I do have my Apple library but not sure if there is an app for me to access that content.

I’m a PC user. I have an audio book on several CDs.Using iTunes, I’d like to rip all the CDs so I can do the following: Play the digital files ripped from CD stored on my PC using my Play5s, and PlayOnes Play the files on my iphone or ipod.Does the Sonos system require the files to be in a specific format? I don’t want to rip them, only to realize they should have been ripped to a different format. Thanks!

This has only just started in the last month or so, you add a track to ‘play next’ to the queue which it puts into the queue but just continues past it? Any ideas? thanks 

I want to add Shared Music Folder for music that is on my Synology NAS (DS720+). When I try to add the NAS shared folder (Shared Folder via File Station) I get either error 900 or 1001.  Note: I do not use the cloud capabilities of the NAS. The NAS is only accessible on the local network.

I recently was having issues updating my playlists so I decided to delete my music server folder and re-add it. My iMac would not let me re-add it.  Under the manage menu item, the choices are grayed out. Can anyone help me with this?  Thank you

Mi scuso per la domanda forse banale, ma i miei speaker “sonos one” sono esposti su rete local come sono media server e ne posso vedere il contenuto di alcune cartelle “attributes” “music. share” “saved queues” “queues” “internet radio” “favorites and presets”Che senso ha avere questa disponibilità?Se colocassi su quest directory della musica che utilità avrebbe? sarebbe ascolatibile in locale senza connessione internet? e come? Perdonate ma non ho capito l’uilità della funzione. me la sapreste spiegare?Grazie  

Does anyone know how to connect the Samsung One Remote control to the Sonos Playbar so that I can control the volume of the playbar? I tried various ways but can’t get it to work.... I read the the playbar has IR whereas the Samsung remote control has RF but nevertheless there seems to be a way to make them connect. Hope someone can share the ultimate solution for this issue with me!!

What do the 13.1.1, 13.1.2 and 13.1.3 Sonos S2 App updates include? I am asking because Sonos does not clarify these updates. Thanks in advance for any answers

I’m using Qobuz now and “I think” it sounds better when using Qobuz app then Airplay to SONOS ARC. I know it’s what you feel but which way is better…SONOS APP TO QOBUZ OR QOBUZ VIA AIRPLAY?

Hi,This type of question has been asked a few times over the years but not since the newer gen speakers have come out (I couldn’t find anyway). I have a set up in my ‘Hut’ (aka…party shed) where I have a Arc sounder, 2 Sonos 1’s (Gen 2) and a Sub (Gen 3). I keep my XDJ-RX in side the house but would love to bring it out sometimes, is there a way I can link it in to the Sonos setup, I have read elsewhere about the delay, but if I had a hard wired connection in to the Arc would the delay still be there? 

Hi Sonos Team,hi Community,as I’m using the Calm streaming service a lot for meditation I would really like to see 7Mind (https://www.7mind.de) in the future on my sonos app as another streaming service for mental wellbeing…. It is similar to Calm but with much more content...

I used to be able to use a Folder in my music library as a source for my Alarm music, but that is no longer an option. I am using Sonos Generation 1.  Any insights are appreciated. 

I have a small Sonos system, consisting of two Play5's (Gen 1), configured as a stereo pair and installed in a large living space, and a recently acquired One SL, installed in an attic.The Play5 installation has performed flawlessly for several years. Its Music Library resides in two shared music folders on my wifi network: a NAS drive and a MacBook Air.When I acquired the One SL, I followed the procedure for setting up a split S1/S2 system. First I reverted the Play5's to their original status. Then I set up the One SL, using the S2 controller app running on my iPhone. As part of that setup, I pointed the Music Library to the two network shares, and that setup recognized both shares and allowed me to successfully index the library.The S2-based One SL system is currently running perfectly and can access all music on both shares.I then successfully reinstalled the two Play5's, using the S1 controller app, also running on my iPhone. I linked them as a stereo pair, also successfully.But I

Hi All,This is an odd problem, at least for me.  We have four 6th Gen Fire HD8 tablets.  Three of them connect to Sonos with the app, no problem.  One, however, does not.  It used to, but no more. I did all the usual: First, I reset the Fire tablet.  No luck. Then I wiped the Fire tablet and started all over. No joy. Multiple uninstalls and re-installs of the Sonos app. Nothing. The Wi-Fi on the tablet works perfectly. The Sonos app (S1) connects to the existing system, but then repeatedly, invariably reports “We can't connect to Sonos”. Router was rebooted. No effect. Seems like a strange problem considering that the Fire tablet otherwise functions perfectly including the Wi-Fi. And that all the other Fire tablets (same model, same OS) connect easily to Sonos. Any suggestions would be welcome! Thank you. Matteo

I want to stay with the the original sonos app but I am not getting the option to do so.  it does not appear in the Learn More section as instructions say it will.  Any one else have this issue?

With Apple confirming that Airplay 2 will now be capable of streaming 24/192 to an end point with a capable DAC will Sonos be making plans to support this?My own end point is a Sonos Amp which i believe at the moment is only capable of 16/44 through Airplay 2.Does Sonos have any plans to support Apple Music’s 70 million customers who from June will be able to stream in Hi-Res?