Avid Contributor III

Answered

when adding ‘play next track’??

Forum|Forum|5 years ago
June 1, 2021
32 replies
510 views

This has only just started in the last month or so, you add a track to ‘play next’ to the queue which it puts into the queue but just continues past it?
Any ideas?
thanks

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Best answer by John B

The same issue came up on another recent thread.

A few of us have tested it and it is still working fine for us. So it isn’t a generic bug, but maybe there is some rare combination of circumstances causes a problem.

I think you need to run a system diagnostic just after experiencing the problem and call Sonos Support with the confirmation number. Its unlikely that we’ll make progress on the forum on this one, I suspect..

Ken_Griffiths

Perhaps begin by ensuring shuffle is switched off on the room queue (just to prevent any confusion at what you are seeing on screen). Also clear the queue/reboot the speaker and then try resetting your Sonos App in "Settings/App preferences" to see if that then fixes the issue.

On opening the reset App, ensure you choose the option to connect back to the ‘existing system’.

controlav

Lead Maestro

Sounds like it is a non-playable track, so the question is: where did you get the track, exactly? And what specifically is it?

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

W

WrightytykeAuthor

Avid Contributor III

Sounds like it is a non-playable track, so the question is: where did you get the track, exactly? And what specifically is it?

Definitely playable tracks, all direct from my premium Spotify account. Not sure why it’s doing this as it always worked previously.

W

WrightytykeAuthor

Avid Contributor III

Perhaps begin by ensuring shuffle is switched off on the room queue (just to prevent any confusion at what you are seeing on screen). Also clear the queue/reboot the speaker and then try resetting your Sonos App in "Settings/App preferences" to see if that then fixes the issue.

On opening the reset App, ensure you choose the option to connect back to the ‘existing system’.

Shuffle was definitely off, I cleared queue and reset app and so far so good. 👍🏻

W

WrightytykeAuthor

Avid Contributor III

Perhaps begin by ensuring shuffle is switched off on the room queue (just to prevent any confusion at what you are seeing on screen). Also clear the queue/reboot the speaker and then try resetting your Sonos App in "Settings/App preferences" to see if that then fixes the issue.

On opening the reset App, ensure you choose the option to connect back to the ‘existing system’.

Shuffle was definitely off, I cleared queue and reset app and so far so good. 👍🏻

Thought I’d give it ago this morning and it still skips the ‘play next’ track I add 😩. So frustrating.

J

John BAnswer

The same issue came up on another recent thread.

A few of us have tested it and it is still working fine for us. So it isn’t a generic bug, but maybe there is some rare combination of circumstances causes a problem.

I think you need to run a system diagnostic just after experiencing the problem and call Sonos Support with the confirmation number. Its unlikely that we’ll make progress on the forum on this one, I suspect..

W

WrightytykeAuthor

Avid Contributor III

The same issue came up on another recent thread.

A few of us have tested it and it is still working fine for us. So it isn’t a generic bug, but maybe there is some rare combination of circumstances causes a problem.

I think you need to run a system diagnostic just after experiencing the problem and call Sonos Support with the confirmation number. Its unlikely that we’ll make progress on the forum on this one, I suspect..

They think it’s an interference problem and asked me to plug in a speaker in the kitchen, I’ve already got my connect plugged in and I’m not plugging any others in so I’ll have to live with it I suppose?

not had an issue before and I’ve had this set up years and nothings changed so god knows. 🤦🏼😩

Airgetlam

“nothings changed” is a statement you may want to reconsider. Certainly you may not have changed anything, but there’s a lot in the environment that you have little or no control over may certainly have.

I had an issue a couple of years ago where a new neighbor moved in, and his router channel turned out to be stomping all over the channel I was using. Nothing changed on my side, but the environment certainly did. Took me a week to figure out, and fix.

But given the background updates some routers do as well, it’s always worth looking at everything with fresh eyes, and not taking any assumptions.

Bruce

W

WrightytykeAuthor

Avid Contributor III

“nothings changed” is a statement you may want to reconsider. Certainly you may not have changed anything, but there’s a lot in the environment that you have little or no control over may certainly have.

I had an issue a couple of years ago where a new neighbor moved in, and his router channel turned out to be stomping all over the channel I was using. Nothing changed on my side, but the environment certainly did. Took me a week to figure out, and fix.

But given the background updates some routers do as well, it’s always worth looking at everything with fresh eyes, and not taking any assumptions.

I’ll just live with it and hopefully one day it might start working again.. 😂

Airgetlam

Better to wait until you have an issue, then submit a diagnostic to Sonos to look at. Rarely do network issues, which I perceive this to be, fix themselves. Better to post the diagnostic, or call Sonos, and get feedback as to where the issue lies specifically, so you can address it directly.

Bruce

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