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when adding ‘play next track’??

Forum|Forum|5 years ago
June 1, 2021
32 replies
510 views

This has only just started in the last month or so, you add a track to ‘play next’ to the queue which it puts into the queue but just continues past it?
Any ideas?
thanks

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Best answer by John B

The same issue came up on another recent thread.

A few of us have tested it and it is still working fine for us. So it isn’t a generic bug, but maybe there is some rare combination of circumstances causes a problem.

I think you need to run a system diagnostic just after experiencing the problem and call Sonos Support with the confirmation number. Its unlikely that we’ll make progress on the forum on this one, I suspect..

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WrightytykeAuthor

Avid Contributor III

Better to wait until you have an issue, then submit a diagnostic to Sonos to look at. Rarely do network issues, which I perceive this to be, fix themselves. Better to post the diagnostic, or call Sonos, and get feedback as to where the issue lies specifically, so you can address it directly.

The issue is there every time I use it now, I’ve contacted Sonos and sent a log but other than plugging the speakers in they are not sure? They can find interference on all speakers except the playbar.
I’m not plugging the speakers in so I’ll live with it. Occasionally it comes up with track encoding or something but they are proper Spotify tracks.
Sounds like it’s a fix that won’t be found unfortunately.
thanks all anyway 🙏🏼

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WrightytykeAuthor

Avid Contributor III

Better to wait until you have an issue, then submit a diagnostic to Sonos to look at. Rarely do network issues, which I perceive this to be, fix themselves. Better to post the diagnostic, or call Sonos, and get feedback as to where the issue lies specifically, so you can address it directly.

The issue is there every time I use it now, I’ve contacted Sonos and sent a log but other than plugging the speakers in they are not sure? They can find interference on all speakers except the playbar.
I’m not plugging the speakers in so I’ll live with it. Occasionally it comes up with track encoding or something but they are proper Spotify tracks.
Sounds like it’s a fix that won’t be found unfortunately.
thanks all anyway 🙏🏼

Forgot to mention, I’m using BT smart hub 2 which doesn’t seem the best.

Ken_Griffiths

Forgot to mention, I’m using BT smart hub 2 which doesn’t seem the best

Have you have had the router ‘firmware patched’ in recent days by BT, as mentioned in this thread:

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WrightytykeAuthor

Avid Contributor III

Forgot to mention, I’m using BT smart hub 2 which doesn’t seem the best

Have you have had the router ‘firmware patched’ in recent days by BT, as mentioned in this thread:

I had a nightmare with connection issues when I first got that BT HUB 2, I ended up having to reintroduce every speaker (with help from Sonos) and ended up having to hardwire my connect because that was the easiest to run a wire.
I’m just working my way through that thread but not sure about a patch?
Wish I’d never changed to that hub in the first place.

Ken_Griffiths

Forgot to mention, I’m using BT smart hub 2 which doesn’t seem the best

Have you have had the router ‘firmware patched’ in recent days by BT, as mentioned in this thread:

I had a nightmare with connection issues when I first got that BT HUB 2, I ended up having to reintroduce every speaker (with help from Sonos) and ended up having to hardwire my connect because that was the easiest to run a wire.
I’m just working my way through that thread but not sure about a patch?
Wish I’d never changed to that hub in the first place.

The link is at the very start of the thread to contact BT to get the temporary firmware patch until they get it fixed. An alternative workaround, is to disable the 5Ghz Radio on the router, so maybe try that first to see if it resolves your issue.

W

WrightytykeAuthor

Avid Contributor III

Forgot to mention, I’m using BT smart hub 2 which doesn’t seem the best

Have you have had the router ‘firmware patched’ in recent days by BT, as mentioned in this thread:

I had a nightmare with connection issues when I first got that BT HUB 2, I ended up having to reintroduce every speaker (with help from Sonos) and ended up having to hardwire my connect because that was the easiest to run a wire.
I’m just working my way through that thread but not sure about a patch?
Wish I’d never changed to that hub in the first place.

The link is at the very start of the thread to contact BT to get the temporary firmware patch until they get it fixed. An alternative workaround, is to disable the 5Ghz Radio on the router, so maybe try that first to see if it resolves your issue.

That was my thinking too👍🏻

Airgetlam

And that’s a case where you changed nothing, but another company changed things without letting you know. BT sent an update to their routers that blocks communication between device that are on different bands (2.4 vs 5 GHz), which apparently broke several things, including a slew of Sonos systems. But you’re right, you changed nothing!

Bruce

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WrightytykeAuthor

Avid Contributor III

And that’s a case where you changed nothing, but another company changed things without letting you know. BT sent an update to their routers that blocks communication between device that are on different bands (2.4 vs 5 GHz), which apparently broke several things, including a slew of Sonos systems. But you’re right, you changed nothing!

And probably ties in with when it stopped working correctly 🤦🏼👍🏻

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WrightytykeAuthor

Avid Contributor III

Latest is I’ve contacted BT and they did say they were aware and have done the firmware update.
They are also sending me another disc? Not sure why because I already have 2 and no idea where to put another but oh well..

I will check and report back on my adding tracks issue but the app when I add a track to ‘play next’ instantly tells me it’s added rather than the egg timer thingy spinning for a few seconds before telling me.
So fingers crossed 🤞 🤞

Thanks

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WrightytykeAuthor

Avid Contributor III

It seems this hasn’t cured my issues, back to square one FFS 🤦🏼

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