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Wrightytyke
Avid Contributor III
June 1, 2021
Answered

when adding ‘play next track’??

  • June 1, 2021
  • 32 replies
  • 510 views

This has only just started in the last month or so, you add a track to ‘play next’ to the queue which it puts into the queue but just continues past it? 
Any ideas? 
thanks 

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Best answer by John B

The same issue came up on another recent thread.

A few of us have tested it and it is still working fine for us.  So it isn’t a generic bug, but maybe there is some rare combination of circumstances causes a problem.  

I think you need to run a system diagnostic just after experiencing the problem and call Sonos Support with the confirmation number.  Its unlikely that we’ll make progress on the forum on this one, I suspect..

 

32 replies

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Ken_Griffiths
Ken_Griffiths
June 3, 2021

The only time I have seen that same error message (not encoded correctly) @Wrightytyke, is if a track is added to a device queue and the track is already present in the queue - so I’m just wondering if that was the case here, perhaps? If so, I have reported that issue to Sonos, albeit in my case it was happening with Amazon Music HD service and not Spotify.

WrightytykeAuthor
Avid Contributor III
June 3, 2021

The only time I have seen that same error message (not encoded correctly) @Wrightytyke, is if a track is added to a device queue and the track is already present in the queue - so I’m just wondering if that was the case here, perhaps? If so, I have reported that issue to Sonos, albeit in my case it was happening with Amazon Music HD service and not Spotify.

I’ve added various tracks that I’ve not played for ages and it still comes up with that just as the playing song is about to finish??? So frustrating 

Ken_Griffiths
Ken_Griffiths
June 3, 2021

Do you have another service, besides Spotify …and have you tried that to see if the same issue occurs? Just wondering if it’s something to do with the Spotify service?

WrightytykeAuthor
Avid Contributor III
June 3, 2021

Do you have another service, besides Spotify …and have you tried that to see if the same issue occurs? Just wondering if it’s something to do with the Spotify service?

I have soundcloud, Mixcloud, etc I can try? 

    WrightytykeAuthor
    Avid Contributor III
    June 3, 2021

    Well after over 3 hours unplugging and reconnecting speakers with Sonos support this morning and 2 hours with BT it still doesn’t work and still tells me this before it skips to next track. Seems ok with soundcloud, deleted Spotify app and reinstalled but still no go FFS! 

    Ken_Griffiths
    Ken_Griffiths
    June 3, 2021

    So it looks like this is a Spotify-only issue then?

    There was a Sonos App/Firmware update released yesterday to v13.1.1 - have you installed that latest update? 

    WrightytykeAuthor
    Avid Contributor III
    June 3, 2021

    So it looks like this is a Spotify-only issue then?

    There was a Sonos App/Firmware update released yesterday to v13.1.1 - have you installed that latest update? 

    Yeah, updated last night. It does seem to be a Spotify issue not managed to get it to fail on soundcloud yet but failing all the time on Spotify? 
     

     

    Ken_Griffiths
    Ken_Griffiths
    June 3, 2021

    Maybe it’s something that Spotify/Sonos need to fix, but Sonos (& partners) rarely comment on these issues, it’s often a case of waiting for the fix. They are likely aware, but you can report your issue too using the contact/chat support page, if you wish to explore the matter further with Support Staff:

    https://support.sonos.com/s/contact

      WrightytykeAuthor
      Avid Contributor III
      June 3, 2021

      Maybe it’s something that Spotify/Sonos need to fix, but Sonos (& partners) rarely comment on these issues, it’s often a case of waiting for the fix. They are likely aware, but you can report your issue too using the contact/chat support page, if you wish to explore the matter further with Support Staff:

      https://support.sonos.com/s/contact

      Appreciate all the help on this mate, thanks 🙏🏼

        WrightytykeAuthor
        Avid Contributor III
        July 5, 2021

        Still not sorted but over the last few days playback now stutters that much it’s too annoying to even listen.  
        loved my set up but not that bothered for it anymore 🤦🏼
        Ive done all the usual resets, etc. 

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