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Avid Contributor III
June 1, 2021
Answered

when adding ‘play next track’??

  • June 1, 2021
  • 32 replies
  • 510 views

This has only just started in the last month or so, you add a track to ‘play next’ to the queue which it puts into the queue but just continues past it? 
Any ideas? 
thanks 

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Best answer by John B

The same issue came up on another recent thread.

A few of us have tested it and it is still working fine for us.  So it isn’t a generic bug, but maybe there is some rare combination of circumstances causes a problem.  

I think you need to run a system diagnostic just after experiencing the problem and call Sonos Support with the confirmation number.  Its unlikely that we’ll make progress on the forum on this one, I suspect..

 

32 replies

Airgetlam
July 5, 2021

What advice did the Support Staff give you when you contacted them?

Bruce
Avid Contributor III
July 5, 2021

What advice did the Support Staff give you when you contacted them?

We tried resetting everything up, etc. Sent loads of diagnostics, but then they decided it was down to the  BT router so spent loads of time with them too?? 
Neither Sonos or BT could sort it, I really couldn’t be bothered to contact Spotify too. 🤷‍♂️