Controllers & Music Services

Catastrophe !!!!HonteComment ce naufrage est-il possible pour Sonos ? C'est très inquiétant pour ses clientsQue Sonos remette vite l'ancienne version a disposition. Cela ne dispense pas d'explications et d'excuses de la part de Sonos Moderator edit:Google Translate- Disaster !!!!ShameHow is this sinking possible for Sonos? This is very worrying for its customersSonos should quickly make the old version available. This does not excuse explanations and excuses from Sonos

Lost my radio stations and the app sucks like f* hell!how can I downgrade??

I just read an article at ZDNet which says that desktop apps are going away and there will only be the web app on desktops in future, with device config only possible in the mobile apps. That seems really bad news for local library support. The article seems so deferential to Sonos that I guess it is basically an op-ed.

My Bandcamp subscription to Peter Gabriel just dropped two more tracks onto the “Lunatics in the Big Room” bootleg he issued us. I can get the album up in the web player, but there is no way to play an individual track - all I can do is play the whole album and then skip the tracks I have already heard. What am I missing? The tracks look clickable, but clicking them does nothing, and the dot-menu is greyed out.  

The new app seems to no longer have an associated widget for home screen. This is a significant drop in functionality that is now missing. Anyone else calling for return of the widget?  Not to mention loss of some content services that I previously enjoyed 

Why has Sonos withdrawn support for 3rd party (e.g. Brennan) Music Libraries and pushed us onto web based services. I have 400+ albums and and have no desire to use organisations lie Amazon or Spotify. I cannot be alone with this situation. 

I cannot get to my music library using the new Sonos app (on iPhone)

I know that the “associated product” is the first speaker that responds when starting a controller.  I’m simply expressing some frustration at how rudimentary that process is and how annoying it can be when you have a lot of Sonos products that you’ve accumulated for about a decade.  I have a mix of about a dozen speakers, with my oldest being ten year old Play:1s and my newest being an Arc. I notice that my Sonos controllers (both desktop and Android) are much, much more responsive when the associated product is the Arc or the newer Five. However, my controllers seem to have a knack for finding one of the older Play:1s.  The phone and desktop controllers consistently find the oldest speakers in my system when starting up and they’ll be sluggish and the queue is harder to manage.  When the associated product is one of the speakers I’ve added within the last couple years, the controller is much more responsive.  It’s a stark contrast.Like I said, I know how the associated product select

As a custom integrator I feel very strongly that Sonos should have an app on the Apple TV device. I understand that Sonos wants to be able to manage every aspect of their ecosystem but since 99% of my installs has an Apple TV, I think Sonos should offer a paid app to stream directly from the Apple TV. Some clients don’t want a universal remote and just want to use the Apple TV remote, and some control systems don’t work well with Sonos (I’m looking at you Control4). So to me it looks like a niche Sonos can profit from. Make it less than $50 per Apple TV device and I guarantee I can sell that as a line item in every bid. Make it possible for me to purchase licenses and install them in-app and we’ll be good to go. Maybe it’s too much to ask for or perhaps Sonos’ licensing deals with streaming services aren’t able to extend to a third-party device, but I’d be very happy to see this developed one day.

Title says it all:Re the recent update:  Will this brick any of my equipment?

I might be missing something, but I thought a key selling point of Sonos Radio HD was the lack of advertising. I detest adverts interrupting music and I’m usually happy to pay to avoid them. I’m currently listing to Rock Road Trip, offered specifically for Sonos, and I am hearing adverts - adverts for Sonos Radio HD! The irony is not lost on me.Is there an issue with how this works, or is this to be expected? If the latter then I’ll be unsubscribing. Thanks Jim 

Any idea if the S2 app will receive an update any time soon? Looks a bit dull and stuffed right now

Having recently obtained an Apple Watch, I found it surprising that there was no official Sonos control application tailored for this device. Considering SONOS's emphasis on connectivity via Wi-Fi, the absence of such an app seemed unexpected. Personally, I prefer relying on official apps rather than third-party solutions. I eagerly await your feedback on this matter.

Hi everybody,I'm new to Sonos systems and I'm planning to buy 2 Sonos Amps for my store. I want each Amp to play different music (each area will play a different type of music) and control both via PC App (so that someone else can control it for me when I'm not there).How can I set up and control both as mentioned above? Please help, I really appreciate everyone's advice.

I am importing my music library from an external hard drive. For some reason, it maxes out and I get a message to clear or delete playlists. I then realized that the system is creating an automatic imported playlist on SOME of my imported library - but not all. I think SONOS is reading the playlist tunes and double counting the songs and then it creates the limit of items i can add. One - why is this happening. I called and spoke to a SONOS rep and was given some crap about iTunes. This is not an iTunes issue. iTunes isn’t even loaded on my laptop and this is music i downloaded or burned over the years. two - can i create more than one library to see if this can be avoided? I have most of my music transferred but it caps out for what I believe is this imported playlist issue  

My Sonos system won't play music because it is "Unable to play 'song' - connot connect to //[server name] because the server cannot be found." I have just updated my BT Router - I am based in the UK. Any ideas?

I’ve tried adding Rayo to my services on Sonos, to replace Planet Radio. I just get the message saying Check your network connection - if that’s ok try later (paraphrased). My network connection is fine and I can add other services.I have checked my location is Uk in my account. Also did the thing where you choose another country check for updates, change back, check for updates again, restarted, everything.

Sonos should introduce an “album of the week” to Sonos Radio - one album each week that’s available to stream front to back. The album can be of any genre and from any decade, it just has to be a classic.I’d personally love this feature as I love listening to albums but with music streaming today it can often be difficult to settle on what to listen. It would also be a great way to expand your listening to albums you’d otherwise have never listened to.Could be exclusive to Sonos Radio HD.

I use a perfectly serviceable Apple 5 phone and refuse to change it. Now I cannot configure my large collection of Sonos products because Sonos no longer support this devise.I get that is the case but come on Sonos why are you switching off functionality to old systems??I used to highly recommend Sonos but I’m not so inspired now. 

I won’t repeat what MANY have described in detail and (for years) regarding the Sonos app’s inability to shuffle >500 music service songs. My question is rather straightforward..what is Sonos doing to fix this long-standing issue? And why do Sonos support reps not understand this major software issue and are able to acknowledge it even without a fix? BTW and working in software myself, this feature gap seems something Sonos should prioritize. This is something one shouldn’t encounter with a premium brand. Frankly I’m a bit embarrassed having invested thousands of dollars outfitting my new home with 11 Sonos speakers. 

Long time Sonos user, Play 1’s, Play 5’s. Many years ago had issues, got them sorted out, stayed on S1 when S2 was released. Today when I opened the iOS app, got a “your system hasn’t been updated in 1 year, Sonos will not work until you update the app/system”. The system has been working fine largely because I haven’t installed any updates. Didn’t see anything in the forums, call Sonos Support & was “disconnected” when he was supposedly researching my question. How do I continue to use my Sonos system and the iOS app without being forced to install any updates ? Thanks 

I use PocketCast to listen to podcasts. On the PocketCast app I set playback speed to 2x. But when I connect it to Sonos it only plays back at regular speed. How can I make the Sonos play it back at a faster speed?

I am using Sonos One on a Mac. I make playlists using using Spotify, not Apple. There are two symbols on the Sonos playlist page. One is obviously shuffle; I think the other is repeat. I do not want to do either of these things. I just spent over three hours making a 54-song playlist, and I want it played in order, NOT shuffled.I chose “play, even though it was grayed out (because there was no other choice) instead of the shuffle symbol above my playlist. But when the playlist went into the left-hand column to play, it automatically rearranged all 54 songs. This happens to ALL of my playlists; I have no control over it. But this one I wanted in order. Now it’s all jumbled up.

What really pisses me off about this S1 S2 thing is that it is absolutely possible to make later technology work with the older technology. The new units have more memory and faster processors so can easily deal with the old requirement.I recently purchased a sonos roam, what a load of bollocks to set it up, you need to set up a new system and your old kit won't work. it is so easy for sonos to provide the old functionality on new tech they just want to squeeze their customers.