I cannot add Rayo to my services

Thanks, Outburst. If I can get my head around setting up VPN, I will give this a try. However, there are still plenty of UK residents complaining of the same issue, so I really think that, between them, Sonos & Rayo need to get themselves sorted, rather than expecting paying customers to jump through hoops to access it! Especially when this affects pre-existing subscribers.  Anyway, I have passed your suggestion onto Rayo support and await with interest.

This is definitely a Sonos AND Rayo/Bauer problem, not the customer’s!

Yeah not saying it is (or should be) a customer’s problem but I also don’t see where it is a Sonos issue. Rayo seems to have messed up their geo blocking and need to fix it and also provide a better error message. 

Hi Outburst…. Following your advice, I remembered that my McAfee Total Protection package offers a built-in VPN, so i had a play with it one morning - and selected the UK option for my location. And Lo… Suddenly I was able to add the Rayo service and select the radio stations from it.

So - thank you for the tip and, for now, I am once again able to enjoy my subscription.

However, as pointed out by myself and others on this forum, it really needs to be sorted by Rayo.  So I will pen a note to Krisha on the GHR support team, who was trying to help me, in the hope that this evidence will cause them to get it fixed.

I still cannot use Rayo on Sonos. I don't understand VPN so not sure what to do?

I have the same issue! I’m in Jersey, Channel Island but changed my Sonos registration address to UK. I spent 2 days, on and off, on live chat with Sonos, we went through EVERTHING. Nothing worked. I was using Planet Radio previously to listen to Jazz FM Premium subscription on Sonos and it worked fine. Soon as it switched to Rayo I got the error message - not being able to add the service.

I have no prior knowledge about the VPN thing but may need to research! 

I am also chatting to Krisha to no avail so far (which is interesting as they didn't tell me it was an existing problem that others are having too - that would be helpful) - so it’s obviously their issue - and not our (the customer) user-error! 

Char x 

k9surf… I have fuly documented the issue and Krish at GHR has responded that she will press Rayo for a response / fix.  So it does look as if the problem is at their end, not Sonos. 

Fingers crossed, they will get it sorted soon. If not, then it’s just down to incompetence - as the issue has been spelled out for them now.

This appears to be fixed now! Well done to those persistant enough to get to the bottom of this.

Really glad to hear that, PaulCalf.  It does seem, though, that this is the nature of the beast - i.e. doubt over whether the problem is on the sending or receiving end of the equation. Both Sonos and Rayo (formerly Plantet Radio) blamed the other. So the legwork ends up being done by the end-user.

And there is little or no communication to the consumer. In this case, Planet just pulled the service and left it to us to work out why it had suddenly stopped working.  That’s poor enough for a free service, but inexcusable where a paid premium service is involved.

This is still a problem. Cannot add Rayo service. Still getting no Internet connection, no play list message!!

I am wondering if this is because I am still using S1 app, (because I refuse to trash my old Sonos boxes and move to S2 app) . Anyone else?