I cannot add Rayo to my services

Same issue here. Anyone found a solution yet?

Total frustration setting in here.  Thanks for all the advice above.

Now spent at least 2 hours on Sonos and Greatest Hits Radio support calls. Both blaming the other for the problem.

CANNOT add the Rayo service - misleading message to check my internet connection (which is perfect, thanks).  Massive time-wasting rebooting everything multiple times, uninstalling etc.

All I qwant to do is listen to the bloody radio station that I pay a premoum service for (Greatest Hits Radio) on my cost-a-fortune sonos system. Why is this to difficult?????

JUST SORT IT. SONOS before I scrap the entire system.

If it were a Sonos issue, wouldn’t it be affecting all services, not just Rayo?

You might think that,

 

But Rayo are saying they have discussed with Sonos and that the problem is at their (sonos) end. To be honest, as an end user, we shouldn’t have to worry about whose problem it is...

Interesting. I’d assume that you’ve submitted a diagnostic, and called Sonos, so they have your hard data to look at?

I’m afraid I’ve seen previous cases where a CS group pointed a finger incorrectly, but we’ll have to see.
 

Hopefully, it will be resolved soon, no matter whose engineers have to fix it. 

still same issue here!

Yes indeed.  I spent an hour on the phone with the Sonos team - to be fair, they were very helpful, although tbh went through all the usual tedium of having to power everyhting off / reboot etc - all to no avail. Submitted diagnostics too. Interestingly, the girl I spoke to also tried to add the service on their helpdesk system and it failed with the same error - so they are able to reproduce the problem - which should mean they can trace it???

Finally they said that the problem must be at the provider’s end. So I then went through all of the same talking to their helpdesk. At the end of that, they gave me a voucher for loss of a month of the premium servivce, which I pay monthly to avoid the ad’s. Then said the problem must be with Sonos….

So round & round it goes! 

Just a thought… you are located on the Isle of Man according to your profile right? Isle of Man is not listed under Availability here: https://support.sonos.com/en-us/services/rayo while it is specifically listed for TuneIn for example. Could it be geoblocking? If I set my account to UK and want to add Rayo I get the same error message, but I’m not located in the UK so hence my suspicion it might be geoblocking. 

Hi Outburst. I did think of that. But it wasn’t a problem when I was using Planet Radio to access Greatest Hits Radio, - i.e. before they switched to Rayo.

This reply from GHR seems to confirm that the problem is at Sonos’ end:

>>>>

“ Hi Graham,
 
I'm so sorry about this, I can understand your frustration and this isn't ideal. 
 
The Sonos team have been informed that this is an issue on their end and should be able to provide you with further support.
 
I've applied an extra free month due to this inconvenience.
 
Again, I'm sorry for not being able to support you further with this.
 
All the best,
<<«

Also - I see from this thread (and googl-ing) that “normal” UK-resident Sonos users are having the same problem.

So I noticed my VPN provider that I use every now and then has an endpoint on the Isle of Man and I did a quick test. I am based in the Netherlands, so adding Rayo without any VPN will fail with the exact same error message. Adding Rayo with a VPN in the UK works fine and adding Rayo with a VPN set to Isle of Man will again fail with the very same error message. I really think this is a geo blocking issue. If you have access to a VPN, I would suggest trying to add Rayo with a UK endpoint.