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Dleibowitz
Dleibowitz
Contributor I
February 11, 2023

Music Services Song Shuffle

  • February 11, 2023
  • 17 replies
  • 448 views

I won’t repeat what MANY have described in detail and (for years) regarding the Sonos app’s inability to shuffle >500 music service songs. My question is rather straightforward..what is Sonos doing to fix this long-standing issue? And why do Sonos support reps not understand this major software issue and are able to acknowledge it even without a fix?
 

BTW and working in software myself, this feature gap seems something Sonos should prioritize. This is something one shouldn’t encounter with a premium brand. Frankly I’m a bit embarrassed having invested thousands of dollars outfitting my new home with 11 Sonos speakers. 

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17 replies

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Mr. T
Mr. T
February 11, 2023

Amazon Music limit the number of tracks that can be queued at one time to 500 tracks maximum, so there is nothing for Sonos to fix.

RealSconeKid
RealSconeKid
Contributor I
March 28, 2024

I'm shuffling a playlist of 900 odd songs on Sonos via Amazon music and the same 50 or so songs play again and again. Drives me nuts 

jgatie
jgatie
March 28, 2024

I'm shuffling a playlist of 900 odd songs on Sonos via Amazon music and the same 50 or so songs play again and again. Drives me nuts 

 

If you leave the queue, then come back to it, the queue will start over again, which will cause the same songs to play every time.  To prevent this, click the shuffle icon off then back on and the queue will reshuffle. 

RealSconeKid
RealSconeKid
Contributor I
March 28, 2024

Would that be the shuffle button on Sonos app or Amazon app?

Thank you 

jgatie
jgatie
March 28, 2024

Would that be the shuffle button on Sonos app or Amazon app?

Thank you 

 

The Sonos app.  If you are playing from the Amazon app and the songs keep repeating, that’s an Amazon problem, not Sonos.

RealSconeKid
RealSconeKid
Contributor I
March 28, 2024

Thank you, I've tried steaming Amazon from Sonos app (this only accesses 500 of the 900 songs) and directly from Amazon through Sonos (this allows all tracks but still only shuffles a select few)

I'll try you suggestion.

Do you know if shuffle works better via apple music, Spotify or any other services? 

Thank you for taking the time to answer, I really appreciate it 

jgatie
jgatie
March 28, 2024

I only have Amazon Music, so I can’t answer about Apple or Spotify.

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