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Dleibowitz
Dleibowitz
Contributor I
February 11, 2023

Music Services Song Shuffle

  • February 11, 2023
  • 17 replies
  • 448 views

I won’t repeat what MANY have described in detail and (for years) regarding the Sonos app’s inability to shuffle >500 music service songs. My question is rather straightforward..what is Sonos doing to fix this long-standing issue? And why do Sonos support reps not understand this major software issue and are able to acknowledge it even without a fix?
 

BTW and working in software myself, this feature gap seems something Sonos should prioritize. This is something one shouldn’t encounter with a premium brand. Frankly I’m a bit embarrassed having invested thousands of dollars outfitting my new home with 11 Sonos speakers. 

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17 replies

jgatie
jgatie
February 11, 2023

I just added over 500 songs from both my library and Amazon Music to my queue and hit shuffle multiple times, and they shuffled and reshuffled just fine.  So whatever is happening on your system is not happening everywhere. 

    buzz
    buzz
    Grand Maestro
    February 11, 2023

    I just built a Queue of 1006 SPOTIFY tracks and have no trouble shuffling. Do you have a local music library? If so, how many tracks are in your library. A large library index might tie up enough player memory to limit the size of Queue that can be managed.

      buzz
      buzz
      Grand Maestro
      February 11, 2023

      Next I added a bunch of AMAZON tracks to bring the total up to 2148 and still have no trouble shuffling.

        buzz
        buzz
        Grand Maestro
        February 11, 2023

        Is this an S1 or S2 system? Older S1 only players have less memory than the newer units.

        Dleibowitz
        DleibowitzAuthor
        Contributor I
        February 11, 2023

        Thanks for weighing in, folks. I’ve encountered this with Amazon Music Unlimited first, and now with a new Spotify Premium subscription confirming it is a Sonos issue not that of the music services. I have thousands of songs in my library in the cloud (not downloaded locally). Most noteworthy is the several community posts over the last 3 years on this same exact experience and conclusion. So looking for a Sonos fix, not a labor intensive workaround. 

        Dleibowitz
        DleibowitzAuthor
        Contributor I
        February 11, 2023

        My entire system is between 1.5 years and 3 months old. 

        Dleibowitz
        DleibowitzAuthor
        Contributor I
        February 11, 2023

        …and as others reported no issues with the monster playlist shuffle when not using Sonos app. 

        buzz
        buzz
        Grand Maestro
        February 11, 2023

        Do you have large SONOS Playlists? These are stored locally in the players and could result in some RAM starvation.

        Your best bet would be to submit a diagnostic, log the confirmation number, and contact SONOS phone support. Only SONOS staff has access to the diagnostic data. You can post the confirmation here in case a staff member notices this thread.

          buzz
          buzz
          Grand Maestro
          February 11, 2023

          FWIW, I’m still playing from that shuffled 2148 track Queue without incident.

            Dleibowitz
            DleibowitzAuthor
            Contributor I
            February 11, 2023

            Thanks buzz. I’ve hit the wall with Sonia support on this 2-3 times already. My library is all within the native Amazon and Spotify apps, then accessed via the Sonos app. 
             

            Btw, where in Amazon or Spotify can I locate the track count? Best I could locate is 229 hrs of music in said Spotify playlist. On the Amazon side I could have over 10k songs. 

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