Contributor I

I cannot add Rayo to my services

Forum|Forum|2 years ago
December 14, 2023
30 replies
1699 views

I’ve tried adding Rayo to my services on Sonos, to replace Planet Radio. I just get the message saying Check your network connection - if that’s ok try later (paraphrased). My network connection is fine and I can add other services.

I have checked my location is Uk in my account. Also did the thing where you choose another country check for updates, change back, check for updates again, restarted, everything.

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Airgetlam

Might be best to call Sonos Support at this time.

Bruce

D

Dorset Steamer

Lyricist II

There’s another thread on here where someone suggested changing your profile country in the online Sonos website then changing it back.

I tried it and it worked.

You have to set up an address the Sonos profile will recognise, I had one I could use but if you delete any existing address information, then select a country and star typing in the first address field it will offer a few suggestions. Select one then save the update.

Close and reopen the Sonos app.

Back to your account profile and set it back to your own address.

Restart the app and it should now allow you to add the Rayo service.

I found I had to leave at least 30 seconds between changing my address and restarting the app to pick up the address change.

Belly M

There’s another thread on here where someone suggested changing your profile country in the online Sonos website then changing it back.

I tried it and it worked.

You have to set up an address the Sonos profile will recognise, I had one I could use but if you delete any existing address information, then select a country and star typing in the first address field it will offer a few suggestions. Select one then save the update.

Close and reopen the Sonos app.

Back to your account profile and set it back to your own address.

Restart the app and it should now allow you to add the Rayo service.

I found I had to leave at least 30 seconds between changing my address and restarting the app to pick up the address change.

Also in the Sonos App…Settings…System…System Updates…Check for Updates.

this step refreshes the services available list.

P

PaulCalfAuthor

Contributor I

Done all that - carefully and given plenty of time between steps - still does not work. Rayo dissappears from the services list when I have a US address set, reappears when I have my home address back in.

Belly M

Done all that - carefully and given plenty of time between steps - still does not work. Rayo dissappears from the services list when I have a US address set, reappears when I have my home address back in.

Thought Rayo was a UK / European service?

P

PaulCalfAuthor

Contributor I

Thought Rayo was a UK / European service?

I am in the UK - just set a US address as part of the process described above and demonstrating that Sonos ‘knew’ I was located there, and then that I was back in the UK!

Surely this is exactly the sort of tech jiggery-pokery that the Sonos ecosystem is meant to keep us well clear of?

Belly M

Any

Thought Rayo was a UK / European service?

I am in the UK - just set a US address as part of the process described above and demonstrating that Sonos ‘knew’ I was located there, and then that I was back in the UK!

Surely this is exactly the sort of tech jiggery-pokery that the Sonos ecosystem is meant to keep us well clear of?

ah! Sorry…anything odd / advanced Router wise such as VPNs or DNS servers set outside the UK?

Belly M

I decide to remove Rayo and add it again but created a new account using a trash mail account, both existing and “new” account worked without issue.

P

PaulCalfAuthor

Contributor I

Hi - no,no weird settings at all and i can add other services without any problem, including BBC Sounds which I can listen to live.

Belly M

You will have to ring Sonos as I am out of ideas.