Controllers & Music Services

Where do I find the instructions for the above message when updating the app?

When I start my system (nine speakers) they usually work find but then begin to fade out and then in. Is it my Internet connection or am I overloading the system?

I have a sonos surround sound system in my living room and I like to swap back and forth from the tv sound to online music. The old app had a button that allowed me to switch back to the tv sound but the new app does not have this feature. How do you return to tv sound? Right now I have to cycle my tv input to get sonos to play the tv sound. It’s frustrsting. Surely I’m missing something.

After upgrading to the latest software to enable Alexa integration, my "Rooms" don't all appear on the desktop nor the mobile app. I rebooted all the devices, bridge, and router and they will gradually all re-appear but then disappear again. I can literally watch them disappear from the screen on the desktop app. Diagnostics #7985207 Thank you in advance for any help/guidance.

Unless the rare thing has happened and I am an outlier that is far out, the very useful part of the app - Favourites - is now messed up for playlists, though it appears to be ok for Stations, though these now are in List view. Fortunately for me, since the App store did not have the 8.2 right away, I did not update it on a recently received old iPhone 5 now dedicated for controller duty. So I can do a side by side comparison and verbalise - I don't know how to do screenshots of these. 1. My Sonos playlists are the same large icon view in both. But in 8.2, they now have all of my 12 on view after scrolling plus 5 from service for a total of 17. While 8.1.1. has just 5, the favourites. Defeats the purpose and the meaning of Favourites. 2, See all on 8.2 yields a list of 17 lists, doing the same in 8.1.1 yields just the same 5, choses as Favourites. 3. As I recall, the merging of ALL Sonos playlists, and favourite ones from service under see All, is new. Perhaps useful if the mai

Just got the upgrade for Sonos 8.2 and noticed that now the app runs non-stop in the background. If it's a bug then fine, but if it's intentional to run the app permanently in the background then it's really not good. You could get away with it in previous versions of Android, but on Oreo you get very clear notification about apps not used but still running. Is the app permanently running in the background a 'new feature' or a bug? I really can't justify keeping on my phone an application draining resources all the time.

No sure if that is the right spot: can anyone tell me how to reverse the Sonos app update? We (my family) universally hate it. We would all love to go back.

I have had Sonos for years and on the odd occasion I have had a problem with the system Sonos support has been superb. I have just tried to carry out a system update on a mac (rather then a windows based laptop which is the usual route) and the update gets so far and asks for a password ( not when I use the windows laptop) I get a box with a padlock pictured, it shows my user name and asks for a password. I don't remember setting up a password?? is there a standard password? I tried "admin" and it doesn't want to know. Has any body got any ideas please? Kind regards Greg

A speaker I no longer own is still listed under “Your Products,” how can I remove it?

Difference between build 39247040 and build 39247040c?

I am set up on my system and it works wonderfully. However, my wife would like to play music from her iPhone. I cannot find a way to get the system to recognize her phone. Any suggestions?

I updated my iPad to iOS 11, now my Sonos cannot find the network. Help please!

Hello, since sonos devices use wifi, is the sonos software vulnerable to the following WPA2 attack? https://www.krackattacks.com/ If so, will there be an update? See also: https://papers.mathyvanhoef.com/ccs2017.pdf https://arstechnica.com/information-technology/2017/10/severe-flaw-in-wpa2-protocol-leaves-wi-fi-traffic-open-to-eavesdropping/

Hello - first post here. Title says it all really. The underlying playlists have been deleted at source but Sonos still shows them - quite a bit of clutter I would wish to delete.

The new app is so incredibly non-intuitive. I see many complaints. I imagine more would complain if they didn't have to create profiles to discuss in the community. The usability seems bad enough I am questioning selling my sonos equipment. Is there any out there who actually likes the new app interface? Are there advantages? Has Sonos management listened to customers on this issue? Thanks

Why would Solos after years of hinting that Goggle play would work more seamlessly and would be able to incorporate Google Home then turn around and go with Alexa (have they even used Alexa? ) Google home will be the competing echo system to apple. If there is not a solution soon I will Kijiji my entire setup and move to a more compatible Wi-Fi speaker system that support the rest of my home set up. I started with SONOS and now that other companies have released their smart home tech the idea that not only has SONOS closed them selves off to future market share but also in not releasing a separate home remote to help with the disconnect is yet another blind spot in this organizations view. YEs you might have been there first and did it well but it takes one better product and in the race to integrated all together so then you are bound to one echo system SONOS has lost. Part two, why is there only one input for the sound bar? I have my television and a record player my Play 5 is hook

I have read the other threads and called sonos support, I know it's not my network after 3 years of zero issues I cannot play 2 songs in a row Very frustrated

The Sonos is currently connected to my secure wifi. I would like to have a friend play their iPhone music on the Sonos via the guest wifi. Is this possible? I'd rather not give out passwords to my secure wifi.

When listening to a radio via Tune-In Radio, I get a little popup message displayed on the top left of my screen every time the feed changes, as in a new song or even goes back to the presenter in the studio. Its dam annoying and I cannot see how to turn it off. Does anyone know if there is a way.

I often need to move my music from Room A to Room B, shutting it off in Room A and starting it up in Room B. I use the red room name text at the bottom of the interface to do this. Unless I'm doing something completely wrong, it seems to be an overly complex multi-button operation to do this. Let's say I'm listening in Room A, and I want to move to Room B. I hit the red 'Room A' text and I get the list of available rooms. Sonos doesn't allow me to just uncheck 'Room A', check 'Room B' and hit 'Done' to move the music from Room A to B. I have to first add 'Room B' and hit 'Done' so that both rooms become active, showing 'Room A + Room B' text on the interface. Then I have to go back in and uncheck 'Room A' and hit 'Done' again to get the music only in Room B. Sometimes, this does not work properly and the interface still shows Room A and I have to do the whole thing again. This has been driving me nuts for a while now. I've always assumed it would be fixed in the next in

I copied my iTunes library to my NAS (iomega StorCenter ix2) and then added that NAS folder to my Sonos Music Library. I can play all the music files from that library via all the options (Artists, Albums, Composers, etc) except the Imported Playlists. When I select any song via the Imported Playlists, Sonos gives an error message: "Unable to play {song name} - the file \\.... cannot be found. It looks like Sonos cannot translate the pathname of the files from the iTunes library play lists to the "new" location on the NAS... or maybe I did not set up the NAS folder properly... Here is the complete error message: Unable to play '01 Paper in My Shoe.m4a' - the file \\HOMENAS\Homedata\Users\XXusernameXX\Muisc\iTunes\iTunes Music\Zydeco Dependents\Zydeco Dependents\01 Paper in My Shoe.m4a cannot be found This is the path to the iTunes library on my NAS: \\HOMENAS\HomeData\Deja Vu Backups\iTunes

I have kids who listen to their sonos music too late. Can we have an "alarm" function that stops music playing at a set time?

I bought the coolest refrigerator with what Inwas told was an android tablet in the door. I quickly found out that it is not an android OS, but a limited/proprietary OS made by Samsung. It has TuneIn, Spotify, and other apps. Sonos should absolutely get the Sonos player in that app list! Someone who owns that refrigerator would likely be a sophisticated consumer and have Sonos products! And Sonos already has a relationship/partnership with samsung. Make it happen quickly please!

How do I play audio (e.g. soundtracks for movies and TV in iTunes) or stream internet content (e.g. netflx or iPlayer) from my iMac through my Sonos system? I've tried a phono lead out from the headphone socket on the Mac into a Sonos bridge "line in", but the sound was poor and very quiet. My music library is on my iMac, and that works fine.

I can make the update, ask me for an update I do and looks like all ready did but it keep as me for the update.