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Contributor I
Nov 2, 2017 10:47 PM UTC
Question

Fading in and out

When I start my system (nine speakers) they usually work find but then begin to fade out and then in. Is it my Internet connection or am I overloading the system?
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4 replies

Airgetlam
Nov 3, 2017 2:38 AM UTC
Neither? These are digital speakers, they're not supposed to fade at all, unless someone is playing with the volume, And in any case, I don't think you're overloading the system, and I also don't think it's your internet connection. But what I would do is, within 10 minutes of this event happening again, submit a system diagnostic, and post the number here, for the folks at Sonos to look at.
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Bruce
Contributor I
Nov 4, 2017 12:52 PM UTC
I have found this happens when music is being controlled in any of the rooms via an amazon Alexa/Echo. Sonos pairs back the volume in all rooms whilst Alexa is being given any type of instruction. Apparently a fix is to remove Alexa's knowledge of the rooms/zones that you won't want to control via Alexa so it won't dip the volume.
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Airgetlam
Nov 4, 2017 10:39 PM UTC
Ah, you're talking about the "ducking" feature, which is what the system does when Alexa is being spoken to. There's quite a few threads about this, and Sonos has acknowledged that they're aware of the concerns. I'd encourage you to read those threads. Just search for "ducking".
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Bruce
Lyricist I
Dec 16, 2017 3:43 PM UTC
I don't use Alexa and I am having the same issues. We moved homes recently and when I set the system back up the problem started. My Play 3 is always playing music, but the wired speakers will fade in and out. I just submitted diagnostics: 8227881
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