Difficulty moving music from Room A to Room B

Forum|Forum|8 years ago
November 30, 2017
35 replies
1545 views

I often need to move my music from Room A to Room B, shutting it off in Room A and starting it up in Room B. I use the red room name text at the bottom of the interface to do this. Unless I'm doing something completely wrong, it seems to be an overly complex multi-button operation to do this.

Let's say I'm listening in Room A, and I want to move to Room B. I hit the red 'Room A' text and I get the list of available rooms. Sonos doesn't allow me to just uncheck 'Room A', check 'Room B' and hit 'Done' to move the music from Room A to B. I have to first add 'Room B' and hit 'Done' so that both rooms become active, showing 'Room A + Room B' text on the interface. Then I have to go back in and uncheck 'Room A' and hit 'Done' again to get the music only in Room B. Sometimes, this does not work properly and the interface still shows Room A and I have to do the whole thing again.

This has been driving me nuts for a while now. I've always assumed it would be fixed in the next interface update, but it never is. Is it a bug, am I missing something, or is it just how it is meant to be used?

Any advice is appreciated.

playing in different rooms

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Ryan S

Retired Sonos Staff

Thanks for the detailed write-up, kpr!

I see quite a few people having problems with intermittent cut off of music (my friend is experiencing such), controllers losing devices: if the messaging has been adjusted could some music/source related messages be timeouting now and that causing also those issues in their network if their network is not optimal?

Intermittent playback is probably the number one thing caused by interference or network latency. We see this come up with every software update because players reboot and there are a lot of poor networks and environments out there. A router can change channels or not assign addresses right during the player reboot. That's the sort of thing we can help clear up, but from the outside, it can look like a problem with the software itself.

Lots of wireless noise, for example, causes data to need to be resent multiple times, and if it fails enough times, you'll get audio cutouts. Switching playback from one room to the next has a lot of background network activity. It looks simple in the app, but there's a lot happening behind the scenes and any communication issues could cause trouble. There are handshakes and data transfer that needs to go just right, otherwise, the communication doesn't work right and things go awry.

Troubleshooting wise, the first thing to do really is going to be looking into the network and cleaning it up as much as possible. Since one of your players is wired in, it is talking to the other wirelessly. As a simple test, I'd try wiring your other player in too, and if possible, try sending the commands from a controller in the room with the wireless. That way you isolate out a lot of variables.

Since you have that ticket open, it'd be best to keep everything in one place, so I'd say keep on with that thread, and they should help work on cleaning things up. We have to eliminate some of the basic stuff before anything that might be on the software side of things arrises.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

K

kpr

Prodigy I

Thanks, Ryan! There's not a quick possibility to wire that currently-wireless player due to my cabling at home with the devices I have. I'll have a think about if there's a way to do it without losing the other wired devices. (I haven't had any issues with dropping music for a couple of years now, and with the new app everything plays flawlessly and my only issue is that UI not updating with the moving-music-with-grouping, and Spotify Connect but that's another issue.)

I'll follow-up with the support and not here.

Troubleshooting wise, the first thing to do really is going to be looking into the network and cleaning it up as much as possible. Since one of your players is wired in, it is talking to the other wirelessly. As a simple test, I'd try wiring your other player in too, and if possible, try sending the commands from a controller in the room with the wireless. That way you isolate out a lot of variables.

K

kpr

Prodigy I

Can't reach my incidents page so here are new diagnostics: 8181444. Both players now wired (does it show correctly?). UI still does not refresh correctly on subsequent grouping/move on android app, iPad app, mac os x app. I have screen capture videos I'll upload to Incidents once the site works. Thanks.

Thanks, Ryan! There's not a quick possibility to wire that currently-wireless player due to my cabling at home with the devices I have. I'll have a think about if there's a way to do it without losing the other wired devices. (I haven't had any issues with dropping music for a couple of years now, and with the new app everything plays flawlessly and my only issue is that UI not updating with the moving-music-with-grouping, and Spotify Connect but that's another issue.)

I'll follow-up with the support and not here.

Troubleshooting wise, the first thing to do really is going to be looking into the network and cleaning it up as much as possible. Since one of your players is wired in, it is talking to the other wirelessly. As a simple test, I'd try wiring your other player in too, and if possible, try sending the commands from a controller in the room with the wireless. That way you isolate out a lot of variables.

Ryan S

Retired Sonos Staff

Looks like they're both wired there. Thanks!

The site should be up now so you can view the incidents. There was a hiccup this morning.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

B

bradyp

Lyricist I

Diagnostic Reference no: 8195668.
In short I am toggling between rooms using the red group menu and currently it is showing that both the Living room and Kitchen are playing music, when actually the Bedroom is the only room playing and is not even highlighted? Now if that’s not frustrating I don’t know what is. Previously the beauty of Sonos was always trusting the software to do what you asked it to do but at present I am honestly at a loss as how to run my four speaker system and today my wife even had music playing in all rooms because she couldn’t define one room only. This simply isn’t fair for all your customers especially the ones who are long standing and have remained loyal to Sonos. Once again please sort this out quickly and revert to your previous software which was far more robust and also a lot more intuitive.

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