system password

Forum|Forum|8 years ago
December 15, 2017
8 replies
1530 views

I have had Sonos for years and on the odd occasion I have had a problem with the system Sonos support has been superb. I have just tried to carry out a system update on a mac (rather then a windows based laptop which is the usual route) and the update gets so far and asks for a password ( not when I use the windows laptop) I get a box with a padlock pictured, it shows my user name and asks for a password. I don't remember setting up a password?? is there a standard password? I tried "admin" and it doesn't want to know. Has any body got any ideas please?
Kind regards
Greg

Password

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Best answer by Stuart_W

I have a Mac and it ALWAYS asks for a password when I update. This is expected as the Mac is checking that you initiated the update. You need to enter the password for the account you logged into the Mac with. Obviously if that account doesn't have Admin rights the update will fail

Stuart_WAnswer

World-Class Superstar

I have a Mac and it ALWAYS asks for a password when I update. This is expected as the Mac is checking that you initiated the update. You need to enter the password for the account you logged into the Mac with. Obviously if that account doesn't have Admin rights the update will fail

Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2

F

flattbusAuthor

Contributor I

Thanks so much for the reply. I haven't got a clue what the password is, do you know of a way to by pass it or reset the password?
thanks again for the reply
Greg

Stuart_W

World-Class Superstar

When you switch the Mac on you must enter a password surely?

If you've set it for no password just try pressing Enter

Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2

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flattbusAuthor

Contributor I

Hi Stu' I have just read back through the thread. I think there is some confusion. It is the password for the sonos I need not the Mac' I know the one for the Mac.

F

flattbusAuthor

Contributor I

Ah!! hold tight, I just tried the one for the Mac and that works! Hoorah. Thanks again for trying to help and have a great Christmas.
Regards
Gre

Stuart_W

World-Class Superstar

You plonker Rodney!

Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2

B

bsc1974

Lyricist I

Sonos doesn't - it's the Mac asking for confirmation to go ahead with the update. As the OP has just found out!

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flattbusAuthor

Contributor I

Yep aint that the fact! However! it nopw says it is unable to update ERROR code 9 What the bloody hell is that???
Greg