Controllers & Music Services

Sorry, been using Sonos for several years now but cannot get on with new App design (iPhone/iPad/Sonos v8.6), can someone remind me how to get to the speaker EQ settings in this version please?

App working on ipad but not iphone. Iphone gives me message "existing system not found" even though playing perfectly on speakers via ipad controller.

Can someone kindly remind me how to stop Sonosnet from broadcasting its SSID so cell phone wifi and other devices won't see it and try to connect? I did it previously in another location (I have Sonos gear in two houses), but I cannot for the life of me remember how. It’s an age thing.

The new IOS that supports Airplay 2 has released now. Any one knows any news or release date for the Sonos update to support Airplay 2? It isnot good if Sonos is nor already ready but it doesn’t matter; give us a date at least!

Cannot update new sonos beta release on iPhone X running beta ios 12 or macOS 10.14 beta

I did update 8.6 and now it says there’s a problem during the update. I’ve tried it again and it continues to give me the same message. I’ve clicked more information and tried all the possible solutions it’s given me. It’s error code 1101

Hi. Bought a Sonos One, set it up and everything worked great. Then my stepdaughter came by and logged on to my system from her app, without me knowing it. She had already set up her app to her fathers Sonos system, which included some Sonos Play:1 speakers. What happened then is that my system suddenly included one of her fathers speakers (room). Today my system started to update the software/firmware, but stopped during the process, and showed the message "Error code 30: Soverom". "Soverom" is one of her fathers speakers, miles away. Any ideas on how I could fix this? Thanks.

I would like to leave Sonos Beta testing. iTunes doesn't recognize it, and I would like to not be asked to download updates each time I use the application, especially when apple will not let me use the app on my phone when I do.

Looking for the procedure to re-run the Trueplay calibration.

Music Library Settings, Service Settings, Add Radio Station and Update Music Library Now options under Manage are all greyed out and I am trying to update my music library. When I click on About My Sonos System it shows that I have Version 8.1 installed.

Please Sonos, provide a dual mono output on connect:amp for using in two separete rooms please, please, please thanks Andrea

Hey, my parents have a sonos system and it convinced me to buy my own Sonos speaker. Now, my parents can play music directly from sonos (you search for any artist and it shows up). They are using a Sonos controller (not the Sonos app). I just installed my Sonos :1 player, and it appears that I can only play radio stations from the app. I can't search for artists or music directly (results say "nothing found"). I guess I could use a 3rd party streaming service (spotify, itunes, etc.), but I prefer not to. Is there any reason why my parents have access to a free and very large database of music on Sonos, and I don't? Do I need to change something in my settings? Thanks for your support! P.

I am changing wireless connections and want to play my existing Sonos Playlist on the new connection after we move. Is there a way to save/export the sonos playlist before I change connections which I can then import when the new wireless connection is set up? The playlist has built over time and now has thousands of songs in so we don't want to lose it! Thanks in advance for any help.

This is a trivial item: In the Sonos Controller for Mac, when I click on Radio By TuneIn, I see a radio station named Band Of Horses Radio (see attached image). Not sure if it's a station I added, or if it's there by default. I clicked around a bit, but don't see a way to delete it. When I select it and right-click to get Info & Options, there are only options to add the station to favourites. Any way to delete it? https://dl.dropboxusercontent.com/u/53682537/Sonos.png

What's the controller and how do I remove a music service from it?

I have an iPhone 7 and a Sonos system with a Play 1, Play 3, and a Connect. Streaming services (I mostly use TuneIn radio) work fine, but when I play content on my phone (from my iTunes library or podcasts), playback will skip from one track to the next before the first track has finished playing. Sometimes I seem able to address the problem if I turn my phone off and back on. I have been in contact with multiple tech support people from Sonos, who keep having me tweak my router to a different channel as if that will fix the problem (unlikely, since I live in a rural area with no other wifi routers around to conflict with), but it doesn't; and if I leave a message on their callback service, no one calls me back. I live in NZ, which has pretty much zero Sonos support. When I call the US number now, the wait times are so long that they will eat up all my international minutes. Has anyone in this community had a similar issue? I have more faith in the community than in getting a so

As I have seen with some other posts the Sonos chime occasionally plays instead of the playlist music from my computer. It worked perfectly for maybe 6 months but then this has happened a few times in the past weeks. As I saw from another post (https://en.community.sonos.com/controllers-software-228995/sonos-alarm-plays-chime-instead-of-pandora-6789800) the recommendation is to submit diagnostics so I have done that. The confirmation number of the submission is: 1968602670 Can someone take a look at that and let me know what's going on? The music playlist its attempting to play is music from the "Music Library" on one of my computers. Thanks.

I currently have 2 Connect:Amp's both running two different sets of Bose Freespace 51 outdoor speakers. I have an "issue" with the volume. On the controllers (both android and ipad), the volume slider only produces sound from about the half-way point and beyond. Anytime I slide the volume control down below the half way point, I lose all volume. It's as if I have a scale of 1 - 10 and I can only use 6 thru 10. It is not a sharp drop off it literally diminishes from the highest level and goes down incrementally to about 6 and then there is no sound. According to the documentation, the speakers are "Rated at 50 watts IEC continuous power handling. Compatible with amplifiers or receivers rated from 10 to 100 watts per channel RMS and 4 to 8 ohms." Do I need to get a separate pre-amp and use a Connect instead of a Connect:Amp?

I have a play one and Sonos one that has been working great. I just got a play3 and it’s says I need to update . I have tried several times and the update is not working. Tried resetting router, modem , controller and all the Sonos players still not working. I also tried to connect direct with the Ethernet cable and no luck.

I was wondering if it is possible to export a playlist I have created. I have imported music from a CD and have a friend with Sonos who is not as familiar with how to do these kinds of things so I was wanting to send him the playlist

Hello , I've inhereted a Sonos system in the house I've moved into and I'm having a few problems, Mainly it plays in the bathroom and they sound great but it has speakers in the kitchen and I don't seem to get them to work.I'm running a sonos connect amp

Hey everyone, My iphone recently died. So I want to use my wife's iphone to connect with my Sonos Connect so we can play music from her phone. I tried everything and it's not working. Can you help?

Hello! I would like to see an schedule option for the Sonos controller. A development of the alarm function. I would love to be able to, for example, set my bathroom speaker to play between 7 AM-10 PM everyday or split it up to play between 7 AM-9AM and then start again between 4PM-10PM. I know some of it can be done with the alarm but thats not what I want. In my world its two difderent things. This should be an easy fix and falls perfectly in line with our new smart homes nowadays! And I can see this too be an much wanted function for both private and business who wants their speakers to play automatically on different times during the day! Best regards!

Hi all, As Sonos does not deem it necessary to support tag meta such as album year or lyrics in its own app, after many such feature requests (c'mon, how can you NOT support album year??), I was wondering if any 3rd party apps exist that can do the following: 1. Play songs from a library, stored on a NAS on my Sonos Connect 2. Show lyrics that are embedded in the ID metadata tags 3. Show album year, or at least have an option to sort albums by artist chronologically instead of alphabetically Reason for wanting this is that I have a library of 30000+ songs, most of which I painstakingly added lyrics to in their tags, and ALL of them have album year tag. I used to have a Squeezebox system, which did all of the things indicated (and many more), but it broke down after many years and I decided to switch to the Sonos Connect instead. Only I can no longer enjoy the fruits of my labor now 😞

Ever since the most recent update, the Sonos app keeps periodically bouncing around in my dock (I use OS 😵 to tell me that an updated is available. However, when I click through, it seems that this is not true: the only question I get asked is whether I'd like to integrate with Amazon Alexa (I would not). I presume there is a bug somewhere — has anyone else run into this? About Sonos says: Sonos Controller for Mac Version: 8.4 Build: 41350131