Controllers & Music Services

I have a brand new playbar and after selecting it and adding it to a new room, I get to the "Updating" screen. At that point, it gets stuck on the "Getting started..." black dot. The light on the playbar is flashing orange and white. I have tried this a couple of times by using a factory reset. And I have the playbar connected to my router via ethernet. Any suggestions on what I should try?

I have three alarms setup in Sonos. The first is at 7:00 a.m., then another at 11:00 a.m. and the last at 3:00 p.m. They are all configured identically except for the time to go off. Instead of the chime, they are configured to play a particular Pandora channel. The first alarm works perfectly and is consistent. The second and third alarms play the chime instead of the Pandora channel (even though they are configured to play Pandora). Anyone have a solution for this?

New user here (sorry!). I create a group of Living Room, Patio, and Bedroom. They will all play the same source. However, the volume is likely to get turned up/down in the Living Room, but I want the Patio and Bedroom to remain at the previous setting. So far, it seems that the grouped rooms are slaved to the primary room both for source and volume. I understand after I change one room's volume, I can THEN go change the slave rooms, but I simply want all rooms to be independent volume control. Can anyone help? thanks!

I have 500GB of music and use iTunes to manage the files. Free iTunes. My $2000 worthy of Sonos gear can’t recognize my larger playlist. There doesn’t seem to be a definitive answer as to how many songs Sonos can recognize in a playlist. It would be helpful if it didn’t have a limit but if it does, tell us clearly what that is so we can manage it.

The only reason I still keep Alexa in my house is for telling my Sonos speaker to stop playing when my phone rings. Is there really still no release date, the longer it takes the better the Google Home Max looks to me.

Hi, Could I ask if the Sonos Controller for Mac will be updated to incorporate Touch Bar support and possibly widgets? The reason why I ask this is that the app looks old when compared to modern apps and lacks some functionality that modern Macs have. Kind regards, Mike

i have 2 play 5 units and some play 1 units. I used to be able to play different music in different rooms at the same time but can no longer do that. If I put music on in one room and someone else wants to play something else in another room it switches all the units to the same music. does anyone else have that problem and how can I fix it???

hi all i have updated my mac and the controller no longer works, I searched the app store to re load the new app and theres isnt one to be found ? I can only work the speakers from my phone ?

Power surge/power outtage here at my house. Sonos white light on box unlit, so not working. Have re-booted everything, disconnected etc and still no luck. I fear box is now useless. Silly me for not having Sonos plugged into surge protector bar. I do wonder why Sonos uses a non-grounded type prong for their box instead of the large/small prong?

Is anyone else having an issue with iPhone X dropping Sonos? My phone will randomly not be able to find Sonos, while my older iPad has no issues(?) Thank you!

I cannot switch the 2 Sonos connects to Variable volume. They are stuck on Fixed Volume. If I switch it in Room Settings, the setting changes, but when I go back to control the device it is still showing fixed volume without the ability to control the volume!!!! Frustrating. I also have 7 Connect Amps in this system...

The ability to set a sleep timer in the Sonos apps at the end of a chapter of an audio book would be much appreciated. Would this be something other members of this forum would find useful?

Can anyone advise how to get the voucher re CR100 replacement - many thanks

I agree with earlier comments regarding the complexity of the new app, why make it so complex, it used to be very easy to use, but please, please stop making the font size smaller and smaller, consider us users that require glasses, I used to be able to use the old app comfortable without searching for my glasses, but not anymore, everything is so small!

I understand when Apple (finally) releases the finished product, Airplay2 will only be initially supported by certain players, due to software limitations / capable processors. My question therefore, is will Airplay2 be an exclusive feature to the pre-named products (playbase, One and 5) upon launch only or will new Play:1s be manufactured with the capability after Airplay2 is available? I can’t work out whether this is an obvious answer i.e there will just be new products that support AirPlay2, for example Play:1 gen 2. Hope this makes sense.

SonosOne won't work. i have tried rebooting my router, and then Sonos. I checked on my app on my phone and it said update needed. when i try to update it fails with error 1101. I have seen others with this problem and all say to submit diagnostics. My conf # is 894856421. Help. I miss my music.

I have two Play:1 speakers in my business. One is in my gym, the other in a massage office. Sometimes my iPhone app defaults to turning on the music in the massage office instead of the gym, which is very NOT COOL (depending on the music that I'm playing). I don't really need to control the music in the massage room (the massage therapist does that) and I just want to get that speaker off the app, but there's no obvious way to do it. Any advice?

I am trying to add my Spotify account to the Sonos controller iOS app and there is no option to connect to Spotify. Any help please ?

Hello. I would like to know if Sonos will update the play 5 so that it can be voice controlled through Google home Mini. I contacted the support by email but I got contradicting answers in return (i.e. it is coming in 2018 and it is coming in 2018 only for Sonos one). I

Hi all, I was wondering if there is a way to control my sonos connect and amp through a web browser entering a URL of my player or the IP address or something similar? Many thanks. Kind regards,

Hi. I have 8 Play 1's and was wondering, if I bought a Sonos 1, would I then be able to voice control the others via Alexa or Google home ( whenever it becomes available)?

I have sonos app installed on my ipad and android phone, i have 2 alarms, 1 that my weekly work alarm and one a once alarm. On the andriod app there no way of switching off the weekly alarm, you switch the off come out of the alarm screen go back in and the alarm switch on again, there's no done button to commit the change like on the ios app.

Hi, I’m buying another connect amp, but was seeing if I could check for the serial number when the product was registered / if still in warranty - can you do this?

How do I rename a speaker ? The helpline says to go into Settings and then Room Settings, but my App doesn't come up with 'Room Settings'.... is there an obvious way ? I've done it before but completely forgotten how !!

Can I have multiple iPhones with the Sonos App to control the Soundbar (obviously not at the same time)