iPhone X problems

It having any issues with mine.

I'd actually make the assumption that the issue is your iPhone is losing connection to the internet signal. Could be something in the settings of the Apple iOS (check to see if wifi assist is turned on, if so, turn it off), it could be a duplicate IP address issue with the iPhone. Might be worth deleting the wifi information on the iPhone, rebooting it and the router at the same time, and then reconnecting to your wifi.

Same here. Connection problems on my iPhone X. Switched from iPhone 7 which worked perfectly. My wife still uses her iPhone 7 with no issues controlling our sonos.

See here for my post:
https://en.community.sonos.com/controllers-software-228995/app-not-optimized-for-iphone-x-6793671/index1.html#post16205951

Same! Had Sonos running without issue on iPhone 6S for over a year. Upgraded to iPhone X last week, constant dropping/unable to connect. No issue with my network, no other connected devices are having issues. Dropping issue isn't as prevalent when streaming Spotify but Pandora is jacked. Deleted network info, deleted app/re installed. Still having issues.

I have not been having any issues with my iPhone X and Sonos. It must be some connectivity issues with your personal network.

I would recommend posting a diagnostic from settings. Advanced in Sonos app and posting your own thread describing issues. You do seem to be having some network issues - none of which sound like issues that would be related to the iPhone X

Hey there, NiccosGeorge. Chris is correct with the suggestion about the local network. The phone acts as only a controller for Sonos. This means if you are experiencing audio dropouts, the problem is originating between the speakers and the internet. The controller itself (your iPhone) only sends the command to the speaker to call out to the music service.

That being said, please submit a diagnostic report and reply with the confirmation number. I'll be happy to take a look and advise on next steps.

Thanks!

I’m having exactly the same issues described above. Same Sonos devices ( 2 x Play3). - new controller (iPhone 😵. My old iPad still works as before. In both cases I am playing songs stored on the devices and it plays half a song before skipping to the next (or beyond)

I’ve just submitted diagnostic 239825638.

Hi there, MichaelMck. Thanks for posting and for the diagnostic report. Based on my findings, I'm seeing both players are losing connection to the router. Could you tell us a little more about your local network including the make and model of your router? Is it possible to plug one of these players into the router using an Ethernet cable?

Thanks!

I’m having the same issue with my iPhone X - randomally will not be able to connect to Sonos and then connects again later, typically after having to wait around 5 minutes or so. Whenever I check other devices (iPad, my wife’s iPhone 6, my Mac) they are always all connected fine? Let me know if you want me to submit a diagnostic.