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wilmac40
Contributor I
January 30, 2018
Answered

iPhone X problems

  • January 30, 2018
  • 30 replies
  • 3566 views
Is anyone else having an issue with iPhone X dropping Sonos?
My phone will randomly not be able to find Sonos, while my older iPad has no issues(?)
Thank you!
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    Best answer by nickward51
    So it looks like it is actually one of my wifi points that is the problem. After turning it off I have had no issues.

    30 replies

    Chris
    Chris
    Lead Maestro
    January 30, 2018
    It having any issues with mine.
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Airgetlam
    Airgetlam
    January 30, 2018
    I'd actually make the assumption that the issue is your iPhone is losing connection to the internet signal. Could be something in the settings of the Apple iOS (check to see if wifi assist is turned on, if so, turn it off), it could be a duplicate IP address issue with the iPhone. Might be worth deleting the wifi information on the iPhone, rebooting it and the router at the same time, and then reconnecting to your wifi.
    Bruce
    User846202
    Lyricist II
    February 12, 2018
    Same here. Connection problems on my iPhone X. Switched from iPhone 7 which worked perfectly. My wife still uses her iPhone 7 with no issues controlling our sonos.

    See here for my post:
    https://en.community.sonos.com/controllers-software-228995/app-not-optimized-for-iphone-x-6793671/index1.html#post16205951
      NiccosGeorge
      Lyricist I
      March 28, 2018
      Same! Had Sonos running without issue on iPhone 6S for over a year. Upgraded to iPhone X last week, constant dropping/unable to connect. No issue with my network, no other connected devices are having issues. Dropping issue isn't as prevalent when streaming Spotify but Pandora is jacked. Deleted network info, deleted app/re installed. Still having issues.
      Chris
      Chris
      Lead Maestro
      March 28, 2018
      I have not been having any issues with my iPhone X and Sonos. It must be some connectivity issues with your personal network.

      I would recommend posting a diagnostic from settings. Advanced in Sonos app and posting your own thread describing issues. You do seem to be having some network issues - none of which sound like issues that would be related to the iPhone X
      Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
        Keith N
        Keith N
        Sonos Staff
        March 29, 2018
        Hey there, NiccosGeorge. Chris is correct with the suggestion about the local network. The phone acts as only a controller for Sonos. This means if you are experiencing audio dropouts, the problem is originating between the speakers and the internet. The controller itself (your iPhone) only sends the command to the speaker to call out to the music service.

        That being said, please submit a diagnostic report and reply with the confirmation number. I'll be happy to take a look and advise on next steps.

        Thanks!
        Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
        MichaelMck
        Lyricist I
        April 3, 2018
        I’m having exactly the same issues described above. Same Sonos devices ( 2 x Play3). - new controller (iPhone 😵. My old iPad still works as before. In both cases I am playing songs stored on the devices and it plays half a song before skipping to the next (or beyond)
        MichaelMck
        Lyricist I
        April 3, 2018
        I’ve just submitted diagnostic 239825638.
        Keith N
        Keith N
        Sonos Staff
        April 3, 2018
        Hi there, MichaelMck. Thanks for posting and for the diagnostic report. Based on my findings, I'm seeing both players are losing connection to the router. Could you tell us a little more about your local network including the make and model of your router? Is it possible to plug one of these players into the router using an Ethernet cable?

        Thanks!
        Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
        nickward51
        Lyricist III
        May 12, 2018
        I’m having the same issue with my iPhone X - randomally will not be able to connect to Sonos and then connects again later, typically after having to wait around 5 minutes or so. Whenever I check other devices (iPad, my wife’s iPhone 6, my Mac) they are always all connected fine? Let me know if you want me to submit a diagnostic.
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