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wilmac40
Contributor I
Jan 30, 2018 2:30 AM UTC
Answered

iPhone X problems

Is anyone else having an issue with iPhone X dropping Sonos?
My phone will randomly not be able to find Sonos, while my older iPad has no issues(?)
Thank you!
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    nickward51Answer
    Lyricist III
    May 13, 2018 11:40 AM UTC
    So it looks like it is actually one of my wifi points that is the problem. After turning it off I have had no issues.
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    nickward51
    Lyricist III
    May 12, 2018 2:38 PM UTC
    When you say 'go in' do you mean set this on the router as a fixed IP?
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    Chris
    Chris
    Lead Maestro
    May 12, 2018 2:39 PM UTC
    Yes I would give all Sonos units fixed IP addresses in the router.
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    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    nickward51
    Lyricist III
    May 12, 2018 3:10 PM UTC
    Seems to be working so far - will see how we go. Thanks Chris
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    nickward51
    Lyricist III
    May 12, 2018 3:11 PM UTC
    Spoke too soon - lost it again!
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    Chris
    Chris
    Lead Maestro
    May 12, 2018 3:42 PM UTC
    I would submit a diagnostic from the Sonos app...settings .... advanced.... Post the diagnostic number here and lets have Sonos take a look at your wifi in your house to see if some interference issues they may have pointers on.

    Are you running Sonosnet (one device hooked to router) or just off of wifi only?
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    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
      nickward51
      Lyricist III
      May 12, 2018 3:48 PM UTC
      Just wifi only and with multiple wifi points using BT Whole Home which I don't think is helping. It actually came back pretty quick the last time so may have just been an initial delay hooking up to a new point for the first time after rebooting everything - been all good since so will see. If i get the issue again I will submit diagnostic. Cheers
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      nickward51
      Lyricist III
      May 13, 2018 7:40 AM UTC
      Happened again a few times - diagnostic submitted 989501259
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      nickward51Answer
      Lyricist III
      May 13, 2018 11:40 AM UTC
      So it looks like it is actually one of my wifi points that is the problem. After turning it off I have had no issues.
      Translate
        Chris
        Chris
        Lead Maestro
        May 13, 2018 12:11 PM UTC
        That would do it
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        Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
          Craven Mac
          Lyricist I
          May 18, 2018 8:15 PM UTC
          Hi,

          I had this problem for a few days until I realised I had installed the Virgin Media WiFi profile. This is so I can connect to the WiFi on the tube automatically.

          If you go on settings on the iPhone, you might see that you are connected to WiFi but it will say ‘Virgin Media’ instead of your home network WiFi name.

          Your WiFi name will hopefully be in the list. Tap it, let it connect, go back onto Sonos and it will work (maybe)

          Good luck
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