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tripharris
Contributor I
January 3, 2018
Answered

Recalibrate Trueplay

  • January 3, 2018
  • 10 replies
  • 3358 views
Looking for the procedure to re-run the Trueplay calibration.
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    Best answer by jgatie
    Just run it again, just like the first time. See this link:

    https://sonos.custhelp.com/app/answers/detail/a_id/3555

    10 replies

    jgatie
    jgatieAnswer
    January 3, 2018
    Just run it again, just like the first time. See this link:

    https://sonos.custhelp.com/app/answers/detail/a_id/3555
    tripharrisAuthor
    Contributor I
    January 3, 2018
    I have tried to run it again by using that information, but the trueplay calibration selection is not there....like since it was performed once and its gone.
      jgatie
      jgatie
      January 3, 2018
      If the Trueplay option is missing, you may have an app version out of sync with your firmware, or your iOS version is only partially supported.

      The current software version is 8.2. Check under Settings->About My Sonos system. The versions on your app and all Sonos devices should be at least 8.2.X. If there is any mismatch (say 8.1 on the app and 8.2 on the device(s)), you need to check for updates.

      The iOS version needed for full support is iOS 9 or later. If you are running anything before iOS 9,, you will have limited capabilities, including losing Trueplay.

      Note: A third possibility is you are using an iPhone 8 or X. Trueplay has not been fully calibrated for the new hardware in the 8 and X. It is expected soon.
        tripharrisAuthor
        Contributor I
        January 3, 2018
        I checked and the app and all Sonos devices are at version 8.2.2
        jgatie
        jgatie
        January 3, 2018
        What iOS are you running?
          tripharrisAuthor
          Contributor I
          January 3, 2018
          Android version 7.0
          jgatie
          jgatie
          January 3, 2018
          I'm afraid Trueplay is not available on Android. Too many variations of microphones for them to assure an accurate reading. You need to use an iOS device - iPhone, iPad or iPod Touch, with iOS 9 or later.
          Anja Hansen
          Lyricist II
          May 25, 2018
          Lend a IOS and set up your speakers with trueplay. it will stick.
          rssin23
          Contributor I
          June 11, 2018
          New member and new to sonos. Will be taking delivery today for a pair of play1. 
          Do i need to set them up in stero first and the do trueplay calibration or calibrate them forst and then pai them in stereo?
          ratty
          ratty
          June 11, 2018
          New member and new to sonos. Will be taking delivery today for a pair of play1. 
          Do i need to set them up in stero first and the do trueplay calibration or calibrate them forst and then pai them in stereo?
          Already answered.
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