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tripharris
Contributor I
Jan 3, 2018 6:35 PM UTC
Answered

Recalibrate Trueplay

Looking for the procedure to re-run the Trueplay calibration.
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    jgatie
    jgatieAnswer
    Jan 3, 2018 6:38 PM UTC
    Just run it again, just like the first time. See this link:

    https://sonos.custhelp.com/app/answers/detail/a_id/3555
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    10 replies

    jgatie
    jgatieAnswer
    Jan 3, 2018 6:38 PM UTC
    Just run it again, just like the first time. See this link:

    https://sonos.custhelp.com/app/answers/detail/a_id/3555
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    tripharrisAuthor
    Contributor I
    Jan 3, 2018 6:45 PM UTC
    I have tried to run it again by using that information, but the trueplay calibration selection is not there....like since it was performed once and its gone.
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      jgatie
      jgatie
      Jan 3, 2018 6:51 PM UTC
      If the Trueplay option is missing, you may have an app version out of sync with your firmware, or your iOS version is only partially supported.

      The current software version is 8.2. Check under Settings->About My Sonos system. The versions on your app and all Sonos devices should be at least 8.2.X. If there is any mismatch (say 8.1 on the app and 8.2 on the device(s)), you need to check for updates.

      The iOS version needed for full support is iOS 9 or later. If you are running anything before iOS 9,, you will have limited capabilities, including losing Trueplay.

      Note: A third possibility is you are using an iPhone 8 or X. Trueplay has not been fully calibrated for the new hardware in the 8 and X. It is expected soon.
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        tripharrisAuthor
        Contributor I
        Jan 3, 2018 7:43 PM UTC
        I checked and the app and all Sonos devices are at version 8.2.2
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        jgatie
        jgatie
        Jan 3, 2018 7:48 PM UTC
        What iOS are you running?
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          tripharrisAuthor
          Contributor I
          Jan 3, 2018 8:25 PM UTC
          Android version 7.0
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          jgatie
          jgatie
          Jan 3, 2018 8:33 PM UTC
          I'm afraid Trueplay is not available on Android. Too many variations of microphones for them to assure an accurate reading. You need to use an iOS device - iPhone, iPad or iPod Touch, with iOS 9 or later.
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          Anja Hansen
          Lyricist II
          May 25, 2018 11:08 AM UTC
          Lend a IOS and set up your speakers with trueplay. it will stick.
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          rssin23
          Contributor I
          Jun 11, 2018 9:54 AM UTC
          New member and new to sonos. Will be taking delivery today for a pair of play1. 
          Do i need to set them up in stero first and the do trueplay calibration or calibrate them forst and then pai them in stereo?
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          ratty
          ratty
          Jun 11, 2018 10:22 AM UTC
          New member and new to sonos. Will be taking delivery today for a pair of play1. 
          Do i need to set them up in stero first and the do trueplay calibration or calibrate them forst and then pai them in stereo?
          Already answered.
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