Volume issue with Connect:Amp and Bose freespace 51 speakers

Hi there Guy,

Just to clarify, you're able to play music at max volume or what sounds like 60% of the volume, but then there is no audio below 60% (it goes straight to zero)?

I'd like to know if this occurs with only one pair of Bose speakers attached to the CONNECT:AMP rather than two. Test with one pair and let me know if the volume issue is still present.

Thanks.

I created a pdf to show you the layout but I just realized I cant attach it here. . I think from your resposne you think I am running 2 sets of speakers off of 1 Connect:Amp. If I am mistaken, please let me know. I actually have TWO Connect:Amps that each run a set of their own speakers In terms of the volume, no, it steadily decreases until the slidebar is at roughly 60%. Even at 60%, the volume is very low. After ROUGHLY the 60% mark, the volume pretty much is at mute. In summary, if you looked at the slide-bar as a guage that illustrates 1 - 10, as you slide it down, it would cut by 10% at each inerval. In this case, it is as if when you slide the slide bar down, it takes 20% off at each interval so that all 100% is exhausted at about the half way point

Thanks for the update, Guy. Would it be possible for you to send a diagnostic report from this system? I'd like to take a closer look at both of the units' logs after you experience this on both of them. Please follow the steps in this FAQ and let me know what your diagnostic confirmation number is and I'll have a look. Also, do you have any volume controls wired in between the CONNECT:AMPs and the speakers themselves? I'd just like to make sure that there isn't any other hardware affecting the volume. Thanks.

There are no volume controls wired in. These are two stand-alone Connect:Amps with the speakers attached directly to them. Also, to be clear, these speakers are the green ones that you see in every outdoor mall in america (if they have Bose). I know Bose has a few lines of the Freespace. If you copy the url below and paste it in, you can see the tech specs on them http://www.bose.com/controller?url=/shop_online/speakers/outdoor_marine_speakers/freespace_51/index.jsp&perfsourceid=K9789&src=K9789 Finally, when you say "experience this", what I would basically have to do is play music out to them and then adjust the volume. Once I do that, I would send you the diagnostic file. Is that correct?

ok. I just did a sample. The diagnostic file is 3211884. The area in question is called 'Front Porch'. I selected a station and then lowered the volume. One clarification on my previous post is that it doesnt fall off to zero at 60%; it is more like 40%. You can use the "diagram" below as a visual representation of the volume slidebar. It is broken up into 10 intervals each representing 10% of the total 100. The asterisk shows you where the sound is pretty much at 0db. As you can see it is about the 40% mark. Keep in mind, even though I didnt represent it below, that the volume is still pretty low even at 60% in the diagram. . . . * . . . . . .

I am having the exact same issue. Did you resolve it Guy? Would like to know to figure out what's wrong with my setup.

I currently have 2 Connect:Amp's both running two different sets of Bose Freespace 51 outdoor speakers. I have an "issue" with the volume.
For clarity, does your issue arise in exactly the same way with both Amp+Speaker combinations? If yes, it almost certainly is not a product defect - except if your speaker wires are with a core that is not thick enough for the length of the cable. In which case, the solution is to replace with an appropriate core thickness cable for the length, if what follows further down doesn't work.

Are you seeing the issue with a few albums or with all? If the former, then it is down to the way those albums are recorded, and there is no solution for this.

If none of the above is an answer, put it down to speaker performance in the places they have been installed, and get used to running the amp volume sliders in the 50%-100% range. If you are obtaining desired sound levels at up to 80%, there is nothing to worry. Even up to 100% isn't a problem, but it is good to have a 20% cushion. Just make sure that the amps have adequate free space above them for ventilation.

That part of the thread is three years old Kumar, not sure you're going to get an answer now.

I meant it for the chap that has posted today, though the quoted words are 3 years old - assuming that "exact same" means just that.

Great input Kumar. Thanks. It makes sense to me that the wire is subpar for the distance. Part of a home recently bought. All the wiring came with it