Controllers & Music Services

I recently moved to a new location in the country and currently we have no internet. My sonos system now requiring me to update the software to even use the system. I took my router, on which the controller is installed, to the office but it won't update the software without the sonos system present. So now my sonos system is useless. How can I update my software or use my sonos system without an internet connection? I have two Player 5's, two Player 3's and a sound bar. Spend a lot of money on a system that I now cannot use.

As Sonos has been around for quite some time now, why have you not developed some sort of a 'master control' function for the app? Sonos is a great idea and the functionality of "anyone with the app can add songs into the playlist" is handy, but there's always that one friend who (purposely or not) disrupts the playlist. As it seems like quite a popular talking topic, why have you not spent time adding a 'register one password controlled master device' which can change music, and every other Sonos app can only add songs into the playlist?

Why is it mandatory to create an account to continue to use Sonos? I have had these speakers for years. now with the lastest update I can't use the speakers without creating an account and registering all my speakers. this was never necessary. after spending thousands of dollars on hardware it has become unusable with a registered account and password. 😠

I just upgraded to Sonos Version 9. While the app is open, I noticed that the external hardware volume controls are not functioning properly. It appears that only every other button press is registering. So, press the button once... nothing. Press it again and the volume moves 2 increments. Press it a 3rd time... nothing. And so forth. Again, this is while the app is open. This do not relate to the lock screen issue, however, that issue is also very annoying.

For some reason, there is a unknown email associated with one of my controllers. Is it possible a house guest changed it? Anyway, I need to register it back to the original email address. I'm not sure how to do this.

With the new release lock-screen control on Apple devices doesn't work any more. :?:(:( Apparently, this is an improvement. Maybe it is if you have any Airplay 2 devices. Well, i Don't that's why i bought SONOS. This was one of the better features for me on the SONOS system. Can anybody explain to me why this is changed! How can i get it working again? Can i revert back tot SONOS app 8.6? The instruction I've found so far do not help me out.:( Thanks for any help on this issue!

Since upgrading to the newest version 8 of the sonos controller app, I see severe battery usage in standby on my iPhone 5s. The stats on iOS 11.0.2 tell me that within the last 3 days the app was running just 6 minutes in foreground and 13 hrs background, still it managed to account for 70% of my battery consumption. I did not have this issue with previous versions of the app. Am I the only one who is seeing this?

Hi all, I have attempted to play music from my iPod nano via the headphone wire into the back of a Play 5. The iPod is working, but does not play through the speaker. Any advice?

I don´t know who to do, so I can listen to the music I have on my NAS (My Book Live) how do I get acces two the NAS?

I am trying to update an old ZP80 and it is not possible. The Controller requires updating the ZP80 but finally gives an error. I've tried all the tricks but it's still the same. It is a new installation with a ZP80 that I had never installed before. I hope your help. regards.

How can I set a volume limit? My PLAY5 only a week, but I already 2 times accidentally made the volume to full in the middle of the night through a sonnet controller on the poppy

How can I add a track to a Google Music playlist while in the Sonos app? We'd like to switch from Spotify and you can to a Spotify playlist from within the Sonos app. Thanks. Steve

My sonos app has been adapting speaker sound for over thirty minutes. Do i keep waiting? Is something wrong? help.

I find I have two Sonos profile accounts (two e-mail addresses) and want to delete one of them. I cannot find the "Delete account" function in the "My Account" area on Sonos. Where is it? /Wilm

I get that currently the Play 1 doesn't support Airplay - but is is planned for the near future? These are quite new speakers and it's very annoying that I can't play direct from my iOS Podcast App etc.

I have Play1's, Play5, Playbar and Sub - all bought in 2013 playing very very nice. However,Can it be a problem at some stage you do a softeware update and this do NOT support old players ?? I'm affraid that some day my equipment from 2013 will NOT function anymore due to software issues - is this correct?? I do not believe I can reject software updates - or can I ??

Hi, after reconnecting my Play 5 to my new router, the app on my phone no longer works. So i uninstalled it, then reinstalled it from the Play Store. It loaded once, but was very glitchy. Now it wont load at all. Just get a black screen.

I just “switched” from Bluesound due to the more mature Sonos software and Apple Music compatibility which was supposed to make my life simpler. Now that I have everything up and running I’m disappointed in a couple things. Most importantly, why is there no native iOS widget to enable Sonos control from the lock screen or notification center? A previous Sonos system I set up for a friend had native control on the lock screen which, I understand, is now disabled in V9 due to Airplay 2 issues. Fine. But why not a widget as an alternative? This is just something I’ve always used, and apparently took for granted, in Bluesound and is now sorely missed.

This must be a dumb question, but where are my Sonos playlists? I've just created a few playlists (e.g., tap the three dots...Add to Sonos Playlist...name a New Playlist, etc). Got a confirmatory message that songs were added to playlist such-and-such. But now I don't know where to find the playlist to actually play it. I thought there'd be a "Sonos Playlists" within the Music Library (along with Artists, Albums, Imported Playlists, etc), but I don't see it there. Surely this is an obvious thing that I'm missing. I'm using the new Sonos Controller (v8), which I just updated to yesterday... Thanks.

Hi -- I can't explain this (annoying) strange behavior: within an album, my tracks are not always sorted by track number. When it is not the case, the order is not neither alphabetical. All my tracks have correct tags. All my track number tags are correctly filled. The "sort by track number" is selected in the Controller's options. Any help?

My CR200 has frozen during the most recent update. The blue update line is around 75% across the screen. Any suggestions?

My zone player 90 has not been updated in many years (house rented out for 6 years and I don't think tenant used it). My sonos app on my phone can connect to it and then checks for updates.....and hangs. I can't get further than this. I have deleted the app and reinstalled it, I have tried updating from another device. I have switched it off and back on again but no luck so far. Can anyone help??

Are there plans (or is there a way) to use the Sonos app from your phone to broadcast what you say in the phone’s microphone to one or all of the rooms so it acts like an intercom? A use case would be to announce to everyone in the house that “dinner is ready!” or “the bus is here!”. Just use the app, select the rooms - but instead of using radio/pandora/etc., there would be an option for microphone/intercom. Once selected, you can say your message from your phone and then go back to what you were listening to.

Hi I have FLACs stored on a Vortexbox and use Bliss for music management. Recently (not sure exactly when, but within last few weeks) the track numbers that normally display on the LH side when viewing albums on the Sonos app have disappeared. What's more, the tracks on literally every album now sort alphabetically within album view (I have Mac, iphone and Android tablet controllers and they all show the same). I have checked the tags and can find no problems, both within Bliss and using a different tagging program. I have tried changing my music library temporarily to iTunes on my Mac (which I don't use now but where I do have a few albums) and the problem remained (thereby I think ruling out the issue being with the Vortexbox or Bliss). I have re-imported a few albums from my back-up drive (which pre-dates this problem) to see if my music library on the VB had become corrupted - still no difference. I even did a Sonos factory re-set - still no help. I also use TIDAL and