Skip to main content
BartMan
Contributor I
July 15, 2018
Answered

Lock Screen control Apple with new relaese

  • July 15, 2018
  • 16 replies
  • 1870 views
With the new release lock-screen control on Apple devices doesn't work any more. :?:(:(
Apparently, this is an improvement. Maybe it is if you have any Airplay 2 devices.
Well, i Don't that's why i bought SONOS. This was one of the better features for me on the SONOS system. Can anybody explain to me why this is changed! How can i get it working again? Can i revert back tot SONOS app 8.6? The instruction I've found so far do not help me out.:(

Thanks for any help on this issue!
      This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
      Best answer by EddieRanu
      If you can live without Airplay on other devices in your house, you don't need to downgrade to 8.6. You just need to turn off Airplay on other devices on your network.

      Here's what you need to do to to get the lock screen controls back if you have one or more AppleTVs on your network (which I suspect is the only Airplay device most people have):

      On the AppleTV menu, go to Settings> Airplay> Airplay (toggle to "Off").
      Do this on all AppleTVs on your network.
      Restart the Sonos app on your phone (just kill and relaunch worked for my, there was no need to go into Sonos settings> Advanced Settings> Restart Controller as others have suggested).
      Hey presto - Lockscreen controls are back!

      16 replies

      Show previous replies
      Pauliemac
      Lyricist III
      July 26, 2018
      I don't disagree. But to definitively state that Sonos did not inform their users was incorrect.

      They did not email me personally with the information and yet they are able to send me regular emails advertising their new products. They made a general public announcement that one would have to look up on their web site to see, therefore I was not advised of the changes and given a chance to opt out.
      bockersjv
      bockersjv
      Local Superstar
      July 26, 2018
      I didn't get an email on my Birthday either. They can be quite inconsiderate sometimes 😉
        jgatie
        jgatie
        July 26, 2018

        They did not email me personally with the information and yet they are able to send me regular emails advertising their new products. They made a general public announcement that one would have to look up on their web site to see, therefore I was not advised of the changes and given a chance to opt out.

        Do you realize how silly you sound?
        Pauliemac
        Lyricist III
        July 26, 2018

        They did not email me personally with the information and yet they are able to send me regular emails advertising their new products. They made a general public announcement that one would have to look up on their web site to see, therefore I was not advised of the changes and given a chance to opt out.

        Do you realize how silly you sound?

        Yeah, that's fair enough. After re reading my previous post I do realise that it was worded poorly and does sound silly. I also realise that posting my frustrations here is a waste of time but that's just it, I am extremely frustrated and remain that way as I am still left with only one half arsed solution to restore on screen controls and that's to disable airplay on my other devices.

        Sorry for venting my frustrations here.
          melvimbe
          melvimbe
          July 26, 2018
          I don't think there's an issue with being frustrated about this. It's quite understandable. And you seem to understand that a part of the issue has to do with Apple's side of things. I don't think Sonos is happy with this either, why would they be.

          Venting is good, I just don't know if it's productive to start pointing figures and find targets for your frustration.
          Danny
            Nevetssav
            Lyricist II
            August 10, 2018

            They did not email me personally with the information and yet they are able to send me regular emails advertising their new products. They made a general public announcement that one would have to look up on their web site to see, therefore I was not advised of the changes and given a chance to opt out.

            Do you realize how silly you sound?

            I think @Pauliemac is reasonable to suggest that Sonos didn't sufficiently broadcast the penalties of AirPlay2 support and 9.0 adoption. They collect our emails for a reason - the least they can do is tap into that when it's useful to their users, rather than just for corporate advertisement, data collection, and resale. People don't expect the deprecation of a key feature without an explicit heads up, and I don't think anyone has an expectation that end users browse patch notes before downloading and applying one - primarily because patching depends on user trust that the product won't become actively worse overnight, but hey Sonos defied the odds.

            Anyways, we're still waiting on some sort of announcement about when we'll see a fix or reversion for this. I'm not an iOS app wizard so maybe there really aren't any options, but it would be nice to know if they considered alternatives like releasing a legacy (pre-9.0) Sonos control app for non-AirPlay2 compatible devices/households, or even reverting to pre-9.0 and let us just dodge the push forever. They're trying to pin the blame on Apple, but there was a period between AirPlay2 release and the 9.0 push that left lock screen controls working - it'd be nice to know what's so hard about recreating that and then not screwing it up (honestly - it'd be nice to know as a customer). It's just hard to buy that their hands are completely tied following such a sloppy feature retirement masquerading as an upgrade.
              Terms & ConditionsAccessibility statement