Contributor I

Answered

Lock Screen control Apple with new relaese

Forum|Forum|8 years ago
July 15, 2018
16 replies
1870 views

With the new release lock-screen control on Apple devices doesn't work any more. :?:(:(
Apparently, this is an improvement. Maybe it is if you have any Airplay 2 devices.
Well, i Don't that's why i bought SONOS. This was one of the better features for me on the SONOS system. Can anybody explain to me why this is changed! How can i get it working again? Can i revert back tot SONOS app 8.6? The instruction I've found so far do not help me out.:(

Thanks for any help on this issue!

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Best answer by EddieRanu

If you can live without Airplay on other devices in your house, you don't need to downgrade to 8.6. You just need to turn off Airplay on other devices on your network.

Here's what you need to do to to get the lock screen controls back if you have one or more AppleTVs on your network (which I suspect is the only Airplay device most people have):

On the AppleTV menu, go to Settings> Airplay> Airplay (toggle to "Off").
Do this on all AppleTVs on your network.
Restart the Sonos app on your phone (just kill and relaunch worked for my, there was no need to go into Sonos settings> Advanced Settings> Restart Controller as others have suggested).
Hey presto - Lockscreen controls are back!

0

0benjammin

Lyricist I

I want to revert to 8.6 too! The new version (9.0) crashes on me all the time and the old volume and lock screen controls were far superior.

E

EddieRanuAnswer

Lyricist II

If you can live without Airplay on other devices in your house, you don't need to downgrade to 8.6. You just need to turn off Airplay on other devices on your network.

Here's what you need to do to to get the lock screen controls back if you have one or more AppleTVs on your network (which I suspect is the only Airplay device most people have):

On the AppleTV menu, go to Settings> Airplay> Airplay (toggle to "Off").
Do this on all AppleTVs on your network.
Restart the Sonos app on your phone (just kill and relaunch worked for my, there was no need to go into Sonos settings> Advanced Settings> Restart Controller as others have suggested).
Hey presto - Lockscreen controls are back!

N

Nevetssav

Lyricist II

If you can live without Airplay on other devices in your house, you don't need to downgrade to 8.6. You just need to turn off Airplay on other devices on your network.

Here's what you need to do to to get the lock screen controls back if you have one or more AppleTVs on your network (which I suspect is the only Airplay device most people have):

On the AppleTV menu, go to Settings> Airplay> Airplay (toggle to "Off").
Do this on all AppleTVs on your network.
Restart the Sonos app on your phone (just kill and relaunch worked for my, there was no need to go into Sonos settings> Advanced Settings> Restart Controller as others have suggested).
Hey presto - Lockscreen controls are back!

All you need to do in order for Sonos to maintain a convenient usability feature is to restrict a different feature on every other device in your house. Presto!

Come on, this isn't a real fix. It's inconvenient to unlock my phone every time I need to change the volume, or to pause music whenever we get a phone call. At the very least, just let us keep the features of 8.6, because the only thing 9 has done is made my user experience worse.

KKANUCK

Contributor II

I completely agree Nevetssav,

This is completely lame, I am so sick and tired of losing Sonos feature's and hardware with firmware updates that regresses the system I paid a lot of money and spent a lot of time educating myself on. It is very troubling to say the least. If Sonos does not get their act in gear, and realize the loyal customer base will not put up with this for long, they will feel the financial pinch that was self induced as far as I am concerned.

P

Pauliemac

Lyricist III

Yeah I'm in the same boat, I only just purchased my Sonos items (sound bar, 2 x play1, 1 x play3) last Christmas and chose them because of their ease of use. Now only 6 months later they pull this rubbish and remove functionality that I paid for! The way I see it is these speakers no longer work as they did when I purchased them and they are still within warranty so perhaps I should be entitled to a refund. Forced obsolescence is a real thing and I'm sick of it!

I contacted Sonos about it and their response was unapologetic and in their words, "locked screens control functionality was no longer viable" for them so they simply removed it.

The other major thing that is unacceptable is that they only advised us about the loss of function after we download and install the update! That's BS!

I replied to their message and I am waiting for another response.

bockersjv

Local Superstar

This is an apple issue, not something Sonos can change at the moment, although I believe they are in dialogue with Apple. It's an Airplay 2 "feature". You want to have a rant direct it at them. And yes i find it annoying too.

P

Pauliemac

Lyricist III

This is an apple issue, not something Sonos can change at the moment, although I believe they are in dialogue with Apple. It's an Airplay 2 "feature". You want to have a rant direct it at them. And yes i find it annoying too.

If what you say correct and knowing Apple it could well be, Sonos could at the very least communicate that to its end users and give us the option to update or not. They did not mention that in their response to me either they simply said it was no longer viable for them. What ever the case the fact is that I am left worse off than before and my speakers are only 6 months old.

jgatie

If what you say correct and knowing Apple it could well be, Sonos could at the very least communicate that to its end users and give us the option to update or not. They did not mention that in their response to me either they simply said it was no longer viable for them. What ever the case the fact is that I am left worse off than before and my speakers are only 6 months old.

Release notes for 9.0:

https://www.sonos.com/en-us/software/release/9-0

Alert: Changes to Lock Screen Controls for iOS

It will no longer be possible to control your Sonos system from the lock screen of your iPhone or iPad, including use of the hard volume buttons from the lock screen, if you have an Apple TV or other AirPlay-capable non-Sonos devices in your household with AirPlay enabled. It is still possible to use hard volume buttons from within the Sonos App. Learn more.

P

Pauliemac

Lyricist III

If what you say correct and knowing Apple it could well be, Sonos could at the very least communicate that to its end users and give us the option to update or not. They did not mention that in their response to me either they simply said it was no longer viable for them. What ever the case the fact is that I am left worse off than before and my speakers are only 6 months old.

Release notes for 9.0:

https://www.sonos.com/en-us/software/release/9-0

Alert: Changes to Lock Screen Controls for iOS

It will no longer be possible to control your Sonos system from the lock screen of your iPhone or iPad, including use of the hard volume buttons from the lock screen, if you have an Apple TV or other AirPlay-capable non-Sonos devices in your household with AirPlay enabled. It is still possible to use hard volume buttons from within the Sonos App. Learn more.

Here is a screen shot of the expanded update icon from my App Store. This is where I and I dare say most people would look to see what the new version will bring. It would be extremely easy for them to inform us of the loss in functionality at this location rather than having to hunt for it.

jgatie

I don't disagree. But to definitively state that Sonos did not inform their users was incorrect.

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