Lock Screen control Apple with new relaese

I don't disagree. But to definitively state that Sonos did not inform their users was incorrect.

They did not email me personally with the information and yet they are able to send me regular emails advertising their new products. They made a general public announcement that one would have to look up on their web site to see, therefore I was not advised of the changes and given a chance to opt out.

I didn't get an email on my Birthday either. They can be quite inconsiderate sometimes 😉

They did not email me personally with the information and yet they are able to send me regular emails advertising their new products. They made a general public announcement that one would have to look up on their web site to see, therefore I was not advised of the changes and given a chance to opt out.

Do you realize how silly you sound?

They did not email me personally with the information and yet they are able to send me regular emails advertising their new products. They made a general public announcement that one would have to look up on their web site to see, therefore I was not advised of the changes and given a chance to opt out.

Do you realize how silly you sound?

Yeah, that's fair enough. After re reading my previous post I do realise that it was worded poorly and does sound silly. I also realise that posting my frustrations here is a waste of time but that's just it, I am extremely frustrated and remain that way as I am still left with only one half arsed solution to restore on screen controls and that's to disable airplay on my other devices.

Sorry for venting my frustrations here.

I don't think there's an issue with being frustrated about this. It's quite understandable. And you seem to understand that a part of the issue has to do with Apple's side of things. I don't think Sonos is happy with this either, why would they be.

Venting is good, I just don't know if it's productive to start pointing figures and find targets for your frustration.

They did not email me personally with the information and yet they are able to send me regular emails advertising their new products. They made a general public announcement that one would have to look up on their web site to see, therefore I was not advised of the changes and given a chance to opt out.

Do you realize how silly you sound?

I think @Pauliemac is reasonable to suggest that Sonos didn't sufficiently broadcast the penalties of AirPlay2 support and 9.0 adoption. They collect our emails for a reason - the least they can do is tap into that when it's useful to their users, rather than just for corporate advertisement, data collection, and resale. People don't expect the deprecation of a key feature without an explicit heads up, and I don't think anyone has an expectation that end users browse patch notes before downloading and applying one - primarily because patching depends on user trust that the product won't become actively worse overnight, but hey Sonos defied the odds.

Anyways, we're still waiting on some sort of announcement about when we'll see a fix or reversion for this. I'm not an iOS app wizard so maybe there really aren't any options, but it would be nice to know if they considered alternatives like releasing a legacy (pre-9.0) Sonos control app for non-AirPlay2 compatible devices/households, or even reverting to pre-9.0 and let us just dodge the push forever. They're trying to pin the blame on Apple, but there was a period between AirPlay2 release and the 9.0 push that left lock screen controls working - it'd be nice to know what's so hard about recreating that and then not screwing it up (honestly - it'd be nice to know as a customer). It's just hard to buy that their hands are completely tied following such a sloppy feature retirement masquerading as an upgrade.