Unknown email associated with one of my controllers

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For some reason, there is a unknown email associated with one of my controllers. Is it possible a house guest changed it? Anyway, I need to register it back to the original email address. I'm not sure how to do this.

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Ryan SAnswer

Retired Sonos Staff

Hi bdunphy,

You can change the Sonos registered email yourself in the Sonos app. Just go to More > Settings > Sonos Account and click transfer. (It might be hidden under the keyboard in some mobile apps). Also, if you need to change the registered email, click sign in, and at the bottom, you can say you don't have access to that account or transfer to a different one.

That'll let you put in the new email address you need to use.

You can also find some more details here.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

Ryan SAnswer

Retired Sonos Staff

Hi bdunphy,

You can change the Sonos registered email yourself in the Sonos app. Just go to More > Settings > Sonos Account and click transfer. (It might be hidden under the keyboard in some mobile apps). Also, if you need to change the registered email, click sign in, and at the bottom, you can say you don't have access to that account or transfer to a different one.

That'll let you put in the new email address you need to use.

You can also find some more details here.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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