Controllers & Music Services

since upgrading to sonos 9 the app becomes unresponsive on the iphone if you switch to another app and back again , or even just press the home button , the music continues to play without a problem but the sonos app screen is no more that a picture on the phone. The only fix is to "close" the app" by swiping up and re open the app

Hey Sonos Team! We really need an auto-update feature! I work with 300+ rental properties in Park City, UT, and whenever you push out an update, it automatically updates on everyones phones (iOS & Android), but when guests check-in to a rental, the Sonos equipment at the property doesn't let them play music until they update the Sonos first. Kind of frustrating, hopefully you can help! Thanks, Andrew AB Tech Park City | UT 801-432-0263 abtech.io

Tried to run Sonos (6.4) from my iMac today. It refuses to run and gives me the message "We need Sonos running on the latest software. Choose check for updates to get started." If I follow the advice I am forced to accept the new privacy rules which I will not do. Any advice on how to make Sonos run on my iMac without accepting the new privacy conditions would be much appreciated. It was my understanding that for people like me Sonos would slowly but surely be phased out. I had never expected it to block access completely.

How do I control the sonos one volumes from my Apple TV remote?

I've been using my sonos connect cleanly for several years now without incident until now. If I launch the sonos app, it says its trying to link my players to my account. I eventually get the screen "Setup problem. Check your internet connection and make sure all of yours speakers are plugged in."... I see in other posts, where you ask if the sonos device is wifi or not. I have plugged it into my network via ethernet cable but still can't get anywhere with this app. I'm not trying to add any new sonos devices but simply get back to controlling my connect through it. What's the next step?

I have some large Sonos playlists and I haven't figured out how to eliminate duplicates. This can be particularly troubling when combining two existing playlists (e.g. adding a 100 song playlist to an existing 500 song list). Typically, I would look for a sort function, sort the playlist by song title, and scroll thru, identify the duplicates, and delete. However, I haven't been able to find a sort function.. Has anyone solved this?

Hi I just run anti aware to detect any virus in my phone. But unfortunately urban airship virus detect in Sonos app with red color? Means dangerous. Any one knew about this or why Sonos using this aware?

We have a 5th generation iPod Touch we would like to use as a controller for the Sonos speakers in our home. When I search for "Sonos" on the iPod I do not get any results? The iPod is running iOS 9.3 and can not be upgraded per Apple. Per the app information it appears the 5th Generation iPod Touch running iOS 9 or late is suppose to work, but how do I install it on the iPod if search doesn't find it?

Am not able to install controller on my mac laptop (Sierra 10.12.5). When I click Sonos app link from Safari, nothing happens (I suspect file is being deemed a security risk by OS). When I click app link from Chrome, get warning of risky file. When I confirm to proceed (why wouldn't I trust Sonos??) I get a Chinese install window per image below (all settings english - I checked). Please advise on how to proceed. For a system that is supposed to be seamless and fool-proof, I am surprised at the number of challenges I have faced at every step. Original wireless setup failed on multiple attempts and required multiple help centre conversations (eventually requiring boost device despite strong 60Mbps signal in every corner of my house), Alexa in Canada is garbage (unless you are willing to conduct major brain surgery through a 100 or so lines of instructions posted by users online) and now the Mac OS app is garbage. Please Sonos - at least try to live up to your promise!!!

Is it possible to stop others from changing Sonos? We are having a huge party soon and last time, Sonos hardly played anything as everyone was changing it via their apps on their phones constantly! I want to be able to control the music played for this event. HELP PLEASE! TIA 🙂

I have 6418 tracks from Amazon in an unsaved queue and am trying to save it as a playlist. When I try this I get the following message: "Sonos doesn't have enough free space left to save the queue. Remove old saved playlists or queues in other rooms, and try again" I have cleared out all other queues in the system without success. I recall something about Sonos having an overall limit of 10,000 tracks for all playlists. However, I only have one other playlist that totals 1311 tracks so this would not hit this limit. I'm aware of the 500 track limit when adding Amazon tracks to a playlist but was hoping this would be a workaround. Has anyone else encountered this issue and/or found a remedy? Thanks.

I am installing Sonos at another home that I own that is on a different WIFI. Do I need to use a totally different cellphone account as a controller?

Anyone know how to do factory reset for sonos one?

There are a couple threads already related to my question, but no solid fix, or logical answer. I want to click on album view, so that I can see the album art, but sort the albums by artist name. for instance when I click on album, I want to see AC/DC and all of their albums, then Aerosmith and their albums, then the Beatles and their albums... etc... A to Z by artist, but showing the album and cover art for each album. This is how iTunes sorts albums and it is by far the best way possible to view a massive music collection. I spent a lot of money on my Sonos system and this seems like it should be a pretty simple software fix. I absolutely love everything about Sonos, but this is making me very upset! Please help...

My shuffle and repeat songs icons are greyed out and I cannot use these functions. I am using a MacBook Pro. I've never had this problem before. Any ideas on how to fix this? I like to shuffle my playlists.

Hi All... I just installed the Sonos controller on my new iPhone 8. First time I have ever had an iOS device. When I connected the Sonos app to Spotify, it automatically connected to an account (required no login). Unfortunately it connected to the wrong account. It appears to be my son's Spotify account. I have never logged into his account before, ever, on any device I own so not sure why it would connect to his. I also connected to Pandora and it found my Pandora account without issue (never required a login) here either. I have the Spotify app installed on the same device and it is logged into my account correctly. I cannot find a setting anywhere to change this. Any help would be appreciated.

Hi, could you please help me to remove myself from the beta program? I've tried the advice and removed myself off the beta website and reinstalled the app, but it still won't allow me to update without an email, which I never seem to receive. Any help would be appreciated

Exactly as the title suggests. IPhone running the latest IOS, sonos app updated this morning, still can't use trueplay.

Can't seem to use desktop controller on Mac or iPad when my iPhone is out of the house. Message states my iPhone isn't found. Have i set the other controller apps up incorrectly?

I've had a Sonos system for a couple of months now, and already, "my Sonos" will no longer hold any more albums or playlists. Is there a simple work-around for this problem? Is that what "My Cloud Home" and "Plex" are for, since both are add-on services for Sonos?

Hi, I have recently installed the sonos app on my Samsung g7. It all works great except when I want to play music from my device: no file appear, even when I have mp3 files in my Music folder. I have tried other location but nothing works. I have also removed and reinstalled the app and it didn't work eighter. Thanks for your help!

Evening all, My first post here, and I am a SONOS novice so please bear with me... I hope I am posting in the right place. Currently have a Play 5 and Play 3 and in the process of installing wireless speakers throughout the house. I have been given a CR200 controller as a gift that I really want to add to my system. I am currently just seeing the error message of “Searching for Somos products..... the network configuration for this controller has changed” Can anyone help me with this please? Thanks in advance 🙂

Along with throngs of others in the community, I would love to see Sonos invest in a little software update to enable more robust playlist management (for example, sorting to find duplicate songs in large playlists). However, it seems this feature request is being ignored and is never going to be implemented. So, now I'm wondering where I can find my sonos playlists on the file system and if I can manually edit them to clean up duplicates. Is this possible?

I am unable to download update - continue to get error code 1101. I have rebooted my router and my Sonos. I've deleted and reinstalled the app on each devise. Any assistance is appreciated

I just upgraded my phone and now can't use trueplay. Very disappointing 😞