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mvandevegte
Contributor I
June 30, 2018
Answered

Sonos Controller App for Mac will not install and Procedure Suspicious

  • June 30, 2018
  • 12 replies
  • 3769 views
Am not able to install controller on my mac laptop (Sierra 10.12.5). When I click Sonos app link from Safari, nothing happens (I suspect file is being deemed a security risk by OS). When I click app link from Chrome, get warning of risky file. When I confirm to proceed (why wouldn't I trust Sonos??) I get a Chinese install window per image below (all settings english - I checked). Please advise on how to proceed.

For a system that is supposed to be seamless and fool-proof, I am surprised at the number of challenges I have faced at every step. Original wireless setup failed on multiple attempts and required multiple help centre conversations (eventually requiring boost device despite strong 60Mbps signal in every corner of my house), Alexa in Canada is garbage (unless you are willing to conduct major brain surgery through a 100 or so lines of instructions posted by users online) and now the Mac OS app is garbage. Please Sonos - at least try to live up to your promise!!!

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Best answer by Keith N
Am not able to install controller on my mac laptop (Sierra 10.12.5). When I click Sonos app link from Safari, nothing happens (I suspect file is being deemed a security risk by OS). When I click app link from Chrome, get warning of risky file. When I confirm to proceed (why wouldn't I trust Sonos??) I get a Chinese install window per image below (all settings english - I checked). Please advise on how to proceed.


Hi there! The top drop-down box says "Japanese" in Japanese. If you click that top drop-down, it will give you all the options of languages, regardless of what language you have selected in your system.

Select "English" and you should be good to go.

In general, diagnostic reports only give us things like connectivity from Sonos speakers to the local network or errors from an existing system. In this case, this seems to be a bit more focus on the computer itself rather than the Sonos system.

12 replies

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Smilja
Smilja
July 4, 2018
Hi there! The top drop-down box says "Japanese" in Japanese. If you click that top drop-down, it will give you all the options of languages, regardless of what language you have selected in your system.

Select "English" and you should be good to go. [...]
Now this... is a bit too obvious. 😉 Thanks, Keith.
»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
    BCM
    BCM
    July 4, 2018
    Do you have any antivirus on your laptop? Remove it. Macbooks don’t need them. I had a problem similar to yours and also couldn’t even get the iOS update. I took it in for repair and was advised to remove the antivirus. It’s been fine since.
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