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sd1104
Contributor I
May 24, 2018 6:56 PM UTC
Answered

Shuffle and Repeat not working

My shuffle and repeat songs icons are greyed out and I cannot use these functions. I am using a MacBook Pro. I've never had this problem before. Any ideas on how to fix this? I like to shuffle my playlists.
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controlav
controlavAnswer
Lead Maestro
May 28, 2018 1:15 PM UTC
The ability to shuffle and repeat depends on what exactly you are playing. You can only shuffle if the queue has items, for example, and "dynamic containers" don't use the queue (eg you cannot shuffle a Pandora station). There are similar (but different) rules for Repeat.
Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
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5 replies

Airgetlam
Airgetlam
May 24, 2018 9:57 PM UTC
That's odd. What version of the controller are you using? Which version of firmware is on your speakers? Where is the source of the music that you're trying to shuffle/repeat?
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Bruce
    davidnaas
    Lyricist I
    May 28, 2018 9:45 AM UTC
    Having the same issue, can't click repeat or shuffle from the sonos desktop app. Setting repeat from spotify does work but it's not reflected in the UI of sonos. Version of the sonos controller is 8.5.1
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    controlav
    controlavAnswer
    Lead Maestro
    May 28, 2018 1:15 PM UTC
    The ability to shuffle and repeat depends on what exactly you are playing. You can only shuffle if the queue has items, for example, and "dynamic containers" don't use the queue (eg you cannot shuffle a Pandora station). There are similar (but different) rules for Repeat.
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    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    Kay
    Lyricist I
    Jun 30, 2018 8:53 PM UTC
    It appears this problem has surfaced only recently. I assume there must be new "rules" at Sonos. Why? What is the point of this new limitation?
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    Airgetlam
    Airgetlam
    Jun 30, 2018 9:14 PM UTC
    I don't think Sonos' rules have changed. I'd continue to ask the same question as before. What version of the controller are you using, what version of the firmware is on your speakers (in "about my Sonos system"), and what is the source of the music that you're having an issue with?
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    Bruce
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