Controllers & Music Services

I have just updated the controller software on two android devices (to 10.2). The previously available 'Connect to Sonosnet' option has gone and the devices can no longer see the sonos wireless network. This was really useful as my home network coverage is not good in some areas - sonos fixed that! Is this change deliberate or am I being stupid?

There is no logical sense to Sonos being concerned if my mobile is accessible all the time or not in my system. I want playlists from my mobile and when I'm connected it's accessible. That's it that's all. Any other way is really stupid and restrictive. Fix this please. It doesn't matter if the playlist isn't always accessible. That's not an actual sense in being so restrictive. Make it simple let us do what we want. Hour hard is this to resolve??

I have a Connect that is direct wired to my amp. I used to be able to control the volume to my in-ceiling speakers through my Elan app - one set of speakers, simple installation. I installed the latest update from Sonos and now the App is stuck on "fixed volume". There are no "room settings" when I open the 'Settings' tab and no way to change or adjust the volume settings on the Sonos app. Everything else works fine and I can manually adjust the volume through my amp but no way can I figure out how to change the Sonos app to variable volume. ???

Hi, After the latest update I'm no longer able to use my Ipad Mini as a controller for my Sonos speakers. It seams that the Sonos app is no longer compatible with IOS 9.5.x which is the max IOS version supported by my old Ipad mini. It's quite frustrating for me that updating my sonos speakers to newset version caused this to happen. Any suggestions how to fix this (other than just bying a new ipad, which is not an option) ? Would it really require too much effort for the Sonos team to keep backwards compatibility at a reasonable level? Kind regards Torben

I just got my Sonos Connect, and I thought I was able to connect it to my Pro-Ject Essential III turntable. Everything checked out just fine, exept, The Line In is set to deactivated. I can change it. Without it being activated I can use my turntable as an extern source.

Since some time i have to set the sleep timer twice to make it work. First time i set it, nothing happens. When i set it again, it works. Has anyone else experienced this behaviour recently? I'm using a Play 1.

Set up sonos app on Android but it is not my email address on app, I can't change it not sure what to do

Is it safe to delete previous install files after an update? I have 3 Sonos install files in this folder.

How can I play the songs from my sonos library to the headphones on the iPhone? If I'm in the garden and within wifi range I want to listen to the music that's not stored on the iPhone via the sonos app. The iPhone should just be another device connected to the sonos app

Hi, I have 2 CR200 controllers. The first one has worked OK and updated OK till recently, then I got a second one that had been factory reset. I then mistakenly did a factory reset on my original one and now both of them will not update. Both of them are showing update now button for version 9.2. It gets to downloading, and then says there was a problem .

Hi all, My girlfriends iPhone 8+ can't connect to the system with the Sonos Controller. Really strange as we have 2 other iPhones in the flat as well as Macbook and iPad and Samsung Galaxy phone and they all work. Have tried to restart the router and forgotten and signed in on the network with the phone again but no luck. It works at first but stops once you close the app... Any ideas?? Much appreciated!

I have owned a Sonos system for about 12 years and in the past couple of days I have experienced a problem that I've not seen before. It goes a bit like this: start Sonos. Message that we need to check for software update. 3 step process fails on third step with the message Update problem ! Try again doesn't work. More information recommends unplugging everything and waiting 10 secs. I have done this routine many times. Then all of a sudden, Sonos is working. It will fail again at a later stage, still looking for a software update!! When it does work, the rooms that come up are not always the same and is always incomplete. Although there normally is, there is no option under Manage on my PC app, to add components. Has anybody seen this before and/or have a cure?

Hi, Aware that there was another thread about this but it was closed for comments and was left unresolved. This seems to happen to me more frequently through iPhone than my MacBook. Is very frustrating

sonos stops playing songs about half way through. the songs are located on my iphone 8. i never used to have this problem. started about 3 weeks ago. soo frustrating. wondering why i paid so much for this thing. when im forced to use the speakers in the iphone or ipad.

Hi, My iPad Air 2 (Sonos v10.1) has unexpectedly stopped connecting to my network - "You need to be connected to a wireless network to use Sonos. Go to Settings>Wi-Fi on your device". My iPhone, iPod, iMac and a second iPad running also Sonos App v10.1 can connect fine. I have tried doing a software update but none is available so I assume 10.1 is the newest version. All devices are on the same network. I do have a network extender which uses a similar network name to my main router, with the addition of _EXT to the main one's name. I can't submit diagnostics I think, because I can't open the app fully. Thanks, Ben

How can I transfer a product to a new owner ? I can transfer all but can’t see how to transfer one product I own. Thanks

With Netflix recently dropping airplay support, is it now no longer possible to play Netflix audio on the Sonos One while still retaining the video on a device like an IPad?

I love the Sonos Software. Is there a way to load the Sonos software on a RaspberryPi and use the RaspberryPi as a “Sonos Connect” equivalent? I’d happily pay a rational fee to buy a license to use my RaspberryPi instead of buying a 3rd Sonos Connect.

The SONOS app on my iPad is suddenly not working. Says the software on my device is outdated. When I check my iPad Settings it tells me my device is up to date. Please tell me this is not some coordinated effort between Apple and SONOS to get owners to buy new devices at their will. If it is I will be selling off all of my SONOS product.

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Bonjour J'utilise une samsung tabE et je ne peux pas utiliser l appli sonos alors que tout est à jour.... besoin d'aide svp

After the 10.1 update the alarms are not working anymore? You can do all the settings but it doesn’t start

Is it possible to have a controller app that the users can choose the language themselves? I'm in Hong Kong and normally the people here set their phone in Traditional Chinese... However, when we installed the controller app, it will be in Simplified Chinese... Therefore, I could only set my phone in English as default and so the app is now in English. I just wonder if the SONOS team can update the app with choices for the users?

Sirius was deleted during an update this morning and is now not listed as an option in the services list. My country is set to United States in my profile. How can I get it to show up again?

Hi there, I am currently trying to set up my new Sonos speakers, but the Sonos app says I need the latest update. Problem is, I have the latest update. I have even deleted and re-downloaded the App. Anyone have a solution? iPhone XS Max, latest iOS update, latest Sonos app update.