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wahla21
Contributor I
May 1, 2019
Question

Sonos Controller not working on one iPhone, but on another

  • May 1, 2019
  • 6 replies
  • 1608 views
Hi all,

My girlfriends iPhone 8+ can't connect to the system with the Sonos Controller.
Really strange as we have 2 other iPhones in the flat as well as Macbook and iPad and Samsung Galaxy phone and they all work.

Have tried to restart the router and forgotten and signed in on the network with the phone again but no luck.
It works at first but stops once you close the app...

Any ideas??
Much appreciated!
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    6 replies

    controlav
    controlav
    Lead Maestro
    May 1, 2019
    It works at first but stops once you close the app...

    What does this mean, exactly? Once the close the app it isn't supposed to do anything. Unless you are trying to play music from the device itself, which has a number of well-documented problems especially on iOS 12.

    The first sentence talks about a connection problem, but the later sentence implies connection and startup is fine.
    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    wahla21Author
    Contributor I
    May 1, 2019
    Hi,
    once I close the app and open it again I obviously meant.
    It comes up as on the pics I've attached.

    I am not trying to play music from the device. But even if i was I wouldn't be able to as I can't get in to the app.

    Thanks
    controlav
    controlav
    Lead Maestro
    May 1, 2019
    Thanks for the clarification.

    iOS has a "wifi assist" mode somewhere in Settings, I have seen it recommended that it is turned off. You might try that.
    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    AjTrek1
    AjTrek1
    May 1, 2019
    Hi wahla21

    Try the following:

    1. Open Settings > General > Reset > Reset Network Settings (this is more thorough than selecting "forget this network)"
    2. Check the iPhone for updates.
    3. Delete the Sonos app and re-install it

    Let us know if this helps. Cheers!
    Together Everyone Achieves More = T.E.A.M.
    wahla21Author
    Contributor I
    May 1, 2019
    Yeah that didn't work....
    AjTrek1
    AjTrek1
    May 1, 2019
    If nothing tried thus far has resolved your issue(s). I suggest you submit a diagnostic, post the reference ID in this forum and call Sonos Tech or work through Twitter.
    Together Everyone Achieves More = T.E.A.M.
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