Skip to main content
baward
Avid Contributor I
Apr 5, 2019 11:09 AM UTC
Answered

iPad app can't see my network

Hi,

My iPad Air 2 (Sonos v10.1) has unexpectedly stopped connecting to my network - "You need to be connected to a wireless network to use Sonos. Go to Settings>Wi-Fi on your device".

My iPhone, iPod, iMac and a second iPad running also Sonos App v10.1 can connect fine. I have tried doing a software update but none is available so I assume 10.1 is the newest version.

All devices are on the same network. I do have a network extender which uses a similar network name to my main router, with the addition of _EXT to the main one's name.

I can't submit diagnostics I think, because I can't open the app fully.

Thanks, Ben
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Chris
    ChrisAnswer
    Lead Maestro
    Apr 5, 2019 1:38 PM UTC
    Try telling your air to forget network in WiFi settings. Then reboot the air and your router. Add back the WiFi network then in Apple WiFi settings. This will clear any bad network info and ip addresses.
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    View in thread

    9 replies

    Chris
    ChrisAnswer
    Lead Maestro
    Apr 5, 2019 1:38 PM UTC
    Try telling your air to forget network in WiFi settings. Then reboot the air and your router. Add back the WiFi network then in Apple WiFi settings. This will clear any bad network info and ip addresses.
    Translate
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
      bawardAuthor
      Avid Contributor I
      Apr 14, 2019 10:52 AM UTC
      Thanks Chris. I tried that but it was unsuccessful. I'm still unable to connect it to the network as the Sonos iPad app thinks that I am offline, the same problem as before.

      If anyone else has any suggestions, I'd be very grateful.
      Translate
      bawardAuthor
      Avid Contributor I
      Apr 14, 2019 10:55 AM UTC
      Also, can I submit a diagnostic report using my iPhone (I can't do it with the iPad for reasons stated previously)?
      Translate
      BCM
      BCM
      Apr 14, 2019 10:58 AM UTC
      If your iPad can’t connect to your WIFI, Sonos diagnostics aren’t going to show that. The problem is with your iPad. Until you get it connected to your WIFI, Sonos won’t work on it. Does your iPad show it is connected to your WIFI or is it showing an error? Take Sonos out of the equation until you are successfully browsing the internet with your iPad.
      Translate
        bawardAuthor
        Avid Contributor I
        Apr 15, 2019 8:38 PM UTC
        Thanks, yes I think it is indeed the iPad, as Sonos on the phone and iPod works fine. I am having issues with Spotify and Youtube on the iPad so I am hopefully able to narrow it down to that. My friend is coming over with his iPad tomorrow so we will see if his works.
        Translate
        Airgetlam
        Airgetlam
        Apr 15, 2019 9:14 PM UTC
        Just a random thought....your iPad doesn't have Airplane mode turned on, by any chance?
        Translate
        Bruce
        bawardAuthor
        Avid Contributor I
        Apr 16, 2019 8:26 PM UTC
        Just a random thought....your iPad doesn't have Airplane mode turned on, by any chance?

        No 🙂
        Translate
        Airgetlam
        Airgetlam
        Apr 16, 2019 9:16 PM UTC
        Was worth a shot. I've been confused for minutes after returning home from a business trip 🙂
        Translate
        Bruce
        bawardAuthor
        Avid Contributor I
        Apr 23, 2019 8:20 PM UTC
        Some days ago, the Sonos app started working again properly. In the meantime I have purchased a new iPad (something I was planning on doing anyway); it's baffling and somewhat frustrating that the app started working again, seemingly spontaneously.

        Once again, thanks all.
        Translate
          Terms & ConditionsAccessibility statement