Same problem with any XM channel.  But Funny….no problem with Sonos Radio channel….

hmmmmmm

Thats all very well but not everyone is an IT expert.  Some of us are simply customers of SONOS endeavouring to use their products purchased in good faith.  I have no idea how to "PING" an IP address to the router.  

For some reason SONOS, out of the blue,  indicate that tracks on our playlists are not encoded correctly. 

I'd much prefer to receive proactive emails from them indicating there are apparent issues and suggesting fix's, in layman's terms, rather than emails trying to sell me something every two minutes.

Same problem îm running out of patience with Sonos product

I am not technically educated to delve into the areas discussed here.  My system has progressively degenerated over the years to the point where I wished I just connected my phone to Sonos like I do to my car’s sound system.  I can no longer listen to radio episodes nor shows. Sonos don’t have staff available at weekends to discuss.  Seems to me their entire systems are too fragile for 2022 when electronics are becoming ever more easy to operate and intuitive. Sonos have my contact detail should they wish to persuade me otherwise.  If they fix it, I’ll post again. Silence suggests they can’t be bothered. 

I totally agreed… SONOS sucks

Having this similar issue in the past 10 days.  

Local files are playing fine, but my vast music library sits in Subsonic & now is saying all files are not encoded correctly.  All Files...MP3, M4a, FLAC…..Nothing is playing through my Subsonic library.

The same folder accessed locally is fine.  

Very weird & frustrating.  Any suggestions????

The same thing happening here using Apple Music.  Very disappointing with Sonos constantly having to figure out what the H is wrong before enjoying our over $800 worth of Sonos speakers here at home.  Having to mess with this so often does not impress family and friends.

Recall and reimburse all of us attempting to enjoy and be entertained.

Sonos - Fix this Shi……!

I love paying thousands for a Sonos sound system that I cannot use. Its just wonderful.

If only you’d supplied any details that might help people try to assist you, or even submitted a diagnostic, and called Sonos support, who could look at the hard data there and provide some guidance….

In general, there’s two potential reasons for this.

First is the simple fact that the source file doesn’t match the the supported audio formats.

Second is some sort of issue with the speaker getting clean data from the server. That could be issues in the internet, issues with your local LAN(WiFi), etc. This is why a diagnostic and a discussion with those who have access to your diagnostic could really help identify what the issue might be. 

I’m pretty sure just posting a generic complaint on a forum won’t fix your Sonos system, although it may make you feel better. 

Is there any way I can access the logs myself?

I get this intermittent error with the “encoding” of a song from YT that usually plays fine, so the error message is most likely bs. I can play other tracks when I get this error, and when I try again the next day it usually works again.

I get it as well, but with the following services.

1. Sonos Radio - Seems more odd that this is in the list here.
2. Amazon music

I continue to have the same issue as others. Just within the past few months, my Sonos has begun skipping songs in the middle of play and moving onto the next song. This happens whether I am playing any playlist or if I am playing a full album either from my own library or Apple Music.  I receive a message that Sonos is Unable to play due to an ENCODING error. I have tried all off the suggestions mentioned including power off and on, removing both the Apple Music App and the Sonos app and reloading them. Nothing seems to work.  Any suggestions?

What did Sonos say, when you submitted a diagnostic after one of these events, and contacted them?

FWIW, this is what I tend to do to help get around the issue you mention…

I just create playlists in the Amazon ‘native’ App and I edit/changes them in that App, they all feed through to the AM Service in the Sonos App and from there, I save some of the playlists to the ‘My Sonos’ Tab - if things change at Amazon, then they ‘may’ show (sometimes) in the Amazon playlists in their native App and I quickly edit (remove/re-add) and then all is updated in the Sonos App automatically and continues to work.

Maybe give that suggestion a try and see if it helps.

I get this with the BBC 1XTRA shows.  I can play the shows fine with the separate BBC Sounds app, but not with Sonos.  The workaround is to play the sound to my Sonos Roam speaker with Bluetooth and then use the Sonos app to play the show on both the Roam and my Play:1 speaker. 

This same issue has just recently started happening for me. YouTube Music and Apple Music.

Having the same problem, mostly with Sirius XM, but sometimes with Apple Music. Music stops randomly, I wait a couple minutes, and then everything works again. Happening more frequently now than before.

In most cases, this is due to some type of wifi interference . It may not be much, but occurs at the moment the Sonos system is reaching out to grab the ‘definition’ of the file, and start the streaming process. Note that it’s entirely possible for the source of this interference to be outside of your network, and WiFi and SonosNet signals are subject to other radio signals. 
 

The only 100% certain way to know, however, is to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But even then, Sonos, looking at the hard data, would only be able to confirm that it is interference, without necessarily being able to tell the source. 

But there may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

I wish that were true but I've been having this same problem while streaming Sonos Radio HD, which I think we can agree is unlikely to be a problem with the source. I still believe that all problems with tracks skipping, stopping, etc all come back to wireless connectivity and Sonos doesn't offer a robust set of tools within its app to help users diagnose and solve these issues. 

Certainly Sonos  provides essentially no tools for us to use at a local level. However, they do provide a method to submit a diagnostic from our systems, and a customer support group to call in to and have them interpret the data.
 

Sadly, not all Sonos Radio HD comes off of Sonos servers. 

I’ll add my data point. My music is all local -- I occasionally will listen to a SXM channel, but mostly my library is ALAC or FLAC files that I ripped from CDs. The library resides on my iMac.

Things were working fine for the past two years or so. I have two sets of stereo pairs, each pair a One connected via ethernet and a One SL connected via WiFi. Each room has a WiFi access point so the One SLs are no more than 10ft from the router.

At first it happed fairly rarely and I just assumed I had a bad fine. Once it started happing more frequently, I’ve gone back and played the files on my Mac with iTunes or VLC and they play fine, so I don’t believe it is an encoding issue.

I haven’t done the phone support -- I guess I will do that but I’ve spent too much of my life on hold to some support/customer service line to look forward to that.

My thoughts are it’s the network connection, possibly related to the WiFi extenders, perhaps - I would simply reboot the entire local network, including all the extenders to see if that resolves the issue.

They played a few songs on Sonos radio that worked and he said it was a YouTube music issue. I spent two hours on the phone with them trouble shooting and this is what they came up with.

This has been an issue for two years now, judging by this thread. Others have submitted diagnostics with live tech support to no avail. People bitching on this thread have every right to do so. The Sonos engineers are clueless about what the issue is. 

Ken, are you an engineer at Sonos? Tech support? It's incredibly frustrating the amount of money people have spent on these speakers to be having an issue like this...for two years now! How clueless are you? How many times do people have to tell you, yeah, I tried that!? 

No, if Ken were an engineer at Sonos, his account would be marked as a ‘Sonos’ employee account. Like most of us who have large post counts, we tend to suggest things that have worked in99.99% of the cases, and then try to refer people who continue to have difficulty to deal with actual Sonos support, rather than getting an answer here in the community. Only Sonos employees have access to the hard data present in the system diagnostic.